CX Network

SEPTEMBER 28, 2023

In the realm of customer experience, inauthenticity is a deal-breaker. Beyond Philosophy's Colin Shaw explains.

Business Growth 113

Business Growth Customer Experience 113

Doing CX Right

JULY 9, 2023

Victoria Pelletier, a corporate leader known as "the turnaround queen," and Stacy Sherman discuss practical strategies to elevate customer experiences, engage teams, and drive business growth through unstoppable CX leadership.

Innovation 98

Innovation CX Business Growth Customer Experience 98

Doing CX Right

OCTOBER 2, 2022

David Wachs, CEO of Handywritten, explains how to enhance and nurture customer relationships through a personalized tactic that really works for business growth and retention. The post Creating Memorable & Personalized Customer Experiences At Scale appeared first on Doing CX Right.

Customer Experience 105

Customer Experience Business Growth Customer Relationship CX 105

ECXO

APRIL 29, 2024

posts header on ECXO The Eternal Search for the Silver Bullet in CX Let’s embark on a journey, a quest if you may, in the eternal search for the silver bullet in CX to solve all problems at once. In reality, the quest for the silver bullet in CX is akin to the search for the Holy Grail in medieval legends. Far from it!

CX 95

CX Innovation Technology Technology 95

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 83

Customer Experience ML Social Media CX 83

ClearAction

AUGUST 19, 2020

Customer Experience Indexes: Modern Thinking Lynn Hunsaker. Why are customer experience indexes powerful? To paint a concise picture of growth strength. An index is like an executive summary of your voice of the customer research. Each index conveys value as seen by your company or by your customers.

Customer Experience 174

Customer Experience CX NPS Sales 174

SurveySensum

JUNE 24, 2023

Now that we understand what customer satisfaction means, let’s dig a bit deeper into why it is so important. Why Measure Customer Satisfaction? Here are some points to help you understand the importance of measuring customer satisfaction for your business. But why is that an important point for businesses to care about?

Customer Satisfaction 52

Customer Satisfaction Business Growth Net Promoter Score Text Analytics 52

Uniphore

NOVEMBER 18, 2021

How CX Leaders Can Leverage Emotional Intelligence to Lead Their Teams to Success Human emotions are complex. However, when you consider that emotions are central to customers’ decision-making processes, a data-driven tool that can help you understand how customers truly? feel is invaluable to business growth.

CX 162

CX Artificial Intelligence AI Business Growth 162

ECXO

MARCH 21, 2023

Journey Map Your way to Customer Experience Maturity in Just 8 Steps + 12 with CX and EX Customer experience culture is a set of values, beliefs, and behaviors that a company adopts in order to create a customer-centric culture. Based on the company ‘’mindset’’ and approach.

Customer Experience Maturity Model 98

Customer Experience Maturity Model B2B CX Customer Experience 98

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ECXO

APRIL 7, 2024

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. It is the backbone of customer satisfaction, loyalty, and ultimately, business growth.

AI 111

AI CX Artificial Intelligence Predictive Analytics 111

Adrian Swinscoe

FEBRUARY 20, 2024

Today’s interview is with the winner of the MyCustomer 2023 CX Leader of the Year competition: Roxie Strohmenger, GSO – VP, CX Strategy at UKG (Ultimate […] The post Leadership lessons from the winner of the 2023 CX Leader of the Year – Interview with Roxie Strohmenger of UKG first appeared on Adrian Swinscoe.

CX 162

CX Business Growth Customer Experience 162

CX Network

AUGUST 25, 2023

Michelle Martinez, former head of CX at Wayfair on how great employee experiences lead to business growth

Customer Experience 98

Customer Experience Business Growth CX 98

Hodusoft

APRIL 4, 2024

Enhancing CX with HoduCC Omnichannel CX Suite: An All-In-One Solution for Modern Businesses In today’s competitive business landscape, providing excellent customer experience (CX) is not only a differentiating factor but a necessity. Let’s get started!

Omnichannel 52

Omnichannel CX Social Media Contact Center 52

Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 And a recent study from Deloitte found that two-thirds of customers will switch brands entirely due to a poor customer experience. Taking a holistic approach to CX.

CX 218

CX Voice of the Customer Sentiment Analysis Close the Loop 218

SurveySensum

OCTOBER 31, 2023

Do you often use ‘ customer experience ’ and ‘ customer service ’ interchangeably? This brings us to the debate of customer experience vs customer service. Understanding the differences between both is vital for your business to thrive in the customer-centered world. Why is CX important?

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

Lumoa

APRIL 14, 2021

About the episode: Most of us understand that customer experience is something highly relevant for a business. Improved customer experience is equal to improved retention, decreased churn, and improved competitiveness, which leads to revenue growth. Sofia: So, as I just said, you have a long history in cx.

Customer Experience 94

Customer Experience CX Net Promoter Score Start-ups 94

Win the Customer

SEPTEMBER 21, 2023

As we delve into the insights learned from customer experience trends, it’s evident that experience continues to be a driving force behind brand loyalty, customer retention, and ultimately, business success. This presents a compelling case for businesses to invest in enhancing their CX offerings.

Customer Experience 69

Customer Experience Social Media Omnichannel Customer Retention 69

RateMyService

SEPTEMBER 29, 2023

While numerous strategies and tactics can provide temporary revenue boosts, the most sustainable and long-term approach to increasing sales lies in delivering exceptional customer experiences. Happy customers buy more! Customers who have had exceptional experiences are more likely to purchase more.

Sales 52

Sales Customer Experience Customer Satisfaction CX 52

Adrian Swinscoe

FEBRUARY 12, 2024

Joe joins me today to talk about why brands must consider EX in their journey to CX […] The post The frontline is where you connect EX and CX together in a very natural way – Interview with Joe Tyrell of Medallia first appeared on Adrian Swinscoe. Today’s interview is with Joe Tyrell, CEO of Medallia.

CX 130

CX Artificial Intelligence Business Growth Customer Survey 130

Fonolo

MAY 11, 2022

Customer experience is no longer just a buzzword. It’s become the foundation upon which companies practice their businesses. Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. Meet our 2022 CX Award Winners.

CX 91

CX Non-Profits Education Contact Center 91

Zendesk

MARCH 13, 2024

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement.

AI 138

AI CX Business Growth Innovation 138

Fonolo

SEPTEMBER 29, 2020

Both Amazon and Apple have nurtured their business growth by investing heavily in reducing friction in their customer experience. The rest of the marketplace has followed suit; the average budget allocated to customer service and support has grown substantially in the last few years.

Customer Experience 141

Customer Experience Contact Center Touchpoint CX 141

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. It’s not about you.

CX 181

CX Start-ups Business Growth Engineering 181

ClearAction

JANUARY 20, 2020

2020 Customer Experience: 20 Wishes Lynn Hunsaker. 2020 customer experience management is at a turning point. Forces on customers and business may otherwise make some turns that leave you behind. Here are 20 wishes for superior customer experience management in the 2020s: 1) Redefine Customer Experience.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. With an increasing number of options for consumers, telcos must prioritize CX to stay ahead of their competitors.

CX 83

CX Customer Satisfaction Customer Feedback Customer Loyalty 83

CommBox

DECEMBER 20, 2022

Why CommBox is Highly Rated Across 14 CX Categories . We are honored to announce that CommBox has been recognized by G2 as a global leader in CX, thanks to our customers and the positive reviews we received. . See how CommBox stacks up against others in the G2 Crowd Top CX Vendors Report here. By Dayana Nevo, CMO.

CX 95

CX Machine Learning Engineering AI 95

Fonolo

MAY 11, 2022

Customer experience is no longer just a buzzword. It’s become the foundation upon which companies practice their businesses. Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. Meet our 2022 CX Award Winners.

CX 67

CX Non-Profits Education Contact Center 67

Customer Think

DECEMBER 6, 2021

As retail moves away from the wholly brick and mortar days to the online marketplace, customer relationships with traditional shopping experiences have also changed. Once, you’d have had to go all the way back to the shop from which you purchased something in order to return it. It’s as easy as boxing something up […].

Business Growth 59

Business Growth Retail CX Customer Relationship 59

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Execs In The Know

FEBRUARY 6, 2024

These two revolutions have enhanced competitiveness, customer satisfaction, and business growth. Total Experience: A Holistic Approach The concept of TX takes a comprehensive approach, combining customer experience (CX), employee experience (EX), user experience (UX), and multi-experience (MX).

CX 102

CX Business Growth Technology Technology 102

CommBox

NOVEMBER 22, 2022

And although self-service was designed to simplify the customer journey, 80% of all engagement is still resolved via phone calls. Even worse, is the negative customer experience that comes as a result of the disconnect. . The customer can always opt to have a conversation with a live digital agent as well. .

CX 98

CX E-commerce Net Promoter Score NPS 98

RateMyService

OCTOBER 13, 2023

Simply collecting feedback is not enough; organizations must establish a robust “close the loop” process to effectively utilize customer feedback and make customers feel appreciated. In today’s fiercely competitive business landscape, customer experience is a critical differentiator. The result?

Close the Loop 52

Close the Loop Customer Experience Customer Feedback Customer-Centric Organization 52

Execs In The Know

FEBRUARY 15, 2023

There’s plenty of evidence to suggest that customer experience (CX) plays a significant role in business growth. But when it comes to proving the value of your CX team and program, generalized stats and industry reports aren’t going to cut it.

CX 52

CX Actionable Insights Contact Center Start-ups 52

MattsenKumar

SEPTEMBER 21, 2023

It transforms how the company interacts with its customers, delivers valuable insights, and improves CX. The blog post discusses how Speech Analytics is reshaping CX and why it is poised to be a future trend. It’s the culmination of every interaction, touchpoint, and customer engagement with a brand. percent.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? One area where AI has already made a significant impact though is in customer experience. The concept of hyper-personalization, which involves creating a personalized experience for each customer, has become a reality, thanks to AI technologies.

AI 52

AI Customer Experience Social Media Machine Learning 52

Adrian Swinscoe

NOVEMBER 28, 2023

Today’s interview is with John Devlin, CEO and co-founder of Ascensos, a leading customer management and contact centre solution provider that offers bespoke and innovative solutions […] The post Paul Weller, the Scots word ‘gallus’ and their relation to delivering an award-winning customer experience – Interview with John Devlin of Ascensos first (..)

Customer Experience 113

Customer Experience Innovation Artificial Intelligence Business Growth 113