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How CRM Software Development is Revolutionizing Business Operations

SugarCRM

CRM software development has revolutionized business operations by providing a centralized platform to manage customer interactions, streamline sales processes, and improve overall customer satisfaction. Automated lead assignment and follow-ups ensure that leads are promptly attended to, maximizing the chances of conversion.

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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.

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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

FCR measures on KBs could indicate if certain articles are missing and give insight into whether KBs are causing people to give up and speak to an agent. This is the time it takes agents to finish up all the admin and follow-up details before they can begin a new call. Post-call work time. In the past, this time was 22 minutes.

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How to get started with AI in 5 simple steps

CommBox

Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The biggest deterrent of AI is no longer a commitment to innovation, but rather strategic planning – or more accurately – knowing how to get started.

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Why Remote Work Is Tough on Contact Center Supervisors & How to Simplify It

Ameyo Callversations

With WFH (work from home) becoming the new normal for the industry, it is important to optimize all business operations. WFH offers greater productivity, lower cost, and more opportunities for contact center businesses, which is why they are investing in scalable remote technology software. WFH is Here to Stay, Keep the Track.

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In-Depth Guide: Inbound Call Center Software

Hodusoft

Call recording : This feature records incoming calls for quality assurance, compliance, and training purposes. Downtime can have a significant impact on customer satisfaction and business operations. Ongoing training and sessions can help agents stay up to date and proficient with the software.

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7 Must-Have Features for Next-Level Database Monitoring

SurveySensum

Is your database the powerhouse of your business operations? Indeed you need to use a tool like SolarWind’s database observability suite to set up high-performing database configurations and prove that they’re functioning as intended from moment to moment. It ought to be. Database monitoring must go beyond basic functionalities.