article thumbnail

Ensuring Intercom’s business continuity during uncertain times

Intercom, Inc.

By taking this deliberate path to working in a remote environment, we have minimized any potential impact to our employees and our business operations. In addition to our temporary work-from-home policies, we suspended business travel and visitors to our offices beginning on March 5.

article thumbnail

Voice of the Future: How Speech Analytics is Reshaping CX

MattsenKumar

Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries. An MIT Sloan Management Review study reveals that companies that embed analytics in their operations witness 5% higher productivity rates and 6% higher profits. It protects customer details from being misused by cybercriminals.

CX 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Strategic Insights: 7 Tips for Understanding Your Market Better

SurveySensum

Every business operates within the context of the marketplace. It is, therefore, important for businesses to continuously study and understand the market. If you plan to incorporate market research into your business operations and decision-making processes, read below for our seven helpful tips.

article thumbnail

8 Customer Service Networks You Need to Follow in 2019

Fonolo

The Council provides brands with a measurable, up-to-date foundational framework that ensures both employees and operations are up to snuff and aligned with larger business goals. To learn more about membership, take a look here.

article thumbnail

Customer Experience Management: An Exclusive Interview with Micah Solomon

SugarCRM

In other words, be open to the idea that customers will be calling, texting, or emailing, not necessarily to have you solve something for them, but because they need something non-commercial: A friendly voice, an interaction with fellow work-from-home employees, and so forth. . A shining example of this is Zappos.

article thumbnail

Extended Enterprise Learning: What it can do for a Business Ecosystem?

ProProfs

In today’s competition-driven business environment, every company aims to develop a long-lasting relationship with the customers. According to Brandon Hall Group’s 2017 research , learning for non-employees accounts for over half of learning and over 50% of businesses have found enterprise learning efforts to be effective.

article thumbnail

Customers As Assets: Getting there quickly

Customer Bliss

The idea of ‘customers as assets’ moves you towards a simple, non-refutable measure of if you did, or did not, earn the right to customer-driven growth. Lest you think this is all about for-profit work, it’s not. However, many businesses operate according to a quarterly cycle. That does take time.