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Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom

Intercom, Inc.

From healthcare providers to insurers and others, the pandemic is rapidly driving organizational change and prompting businesses to consider future needs by adopting new technologies to replace or assist with historically manual workflows without compromising on care or privacy.

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Ethics of AI in CX

Zendesk

AI ethics is a term that describes a collection of moral principles that shapes the responsible development, deployment, and use of AI technologies. In October 2022, The White House Office of Science and Technology Policy (OSTP) released the Blueprint for an AI Bill of Rights as an ethical framework for using AI in the U.S.

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ChatGPT in Higher Ed: Maximizing Benefits and Managing Risks

Comm100

While many future applications for this technology have yet to be imagined, higher education is an area that has already been impacted by ChatGPT. However, while ChatGPT has created a stir thanks to its remarkable capabilities, it’s also important to understand the risks and issues that can come with this new technology.

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Why do Universities & Colleges Choose Comm100 Live Chat?

Comm100

The likes of McMaster University, Montgomery College, and California State University have turned to Comm100 Live Chat to help them achieve this. Security & compliance . Comm100’s complete security compliance is one reason why many universities and colleges choose to use its live chat software.

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CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 2

Execs In The Know

Deana Perrin, Blue Shield of California. Luckily, there is no shortage of new and innovative tools and technology design to accomplish exactly this. . ………………………………………………… The Rise of the CCO. Moderator: Mike McCarron, Gladly. Panelists: Radha Penekelapati, YouTube. Dan Allen, Union Bank.

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CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 2

Execs In The Know

Deana Perrin, Blue Shield of California. Luckily, there is no shortage of new and innovative tools and technology design to accomplish exactly this. . ………………………………………………… The Rise of the CCO. Moderator: Mike McCarron, Gladly. Panelists: Radha Penekelapati, YouTube. Dan Allen, Union Bank.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.