Beyond Philosophy

MAY 20, 2015

Oracle released a research report in 2012 – “Why Customer Satisfaction Is No Longer Good Enough” – in which it was revealed that 81% of consumers would be willing to pay more for a superior customer service experience, with nearly half (44%) willing to pay a premium of more than 5% (Oracle Press Release, December 2012).

Retail 160

Retail Customer Satisfaction Customer Loyalty Net Promoter Score 160

Confirmit

MAY 31, 2020

We are therefore very proud to receive an ACE (Achievement in Customer Excellence) award in the “Voice of Customer” category. For the full list of winners, see our press release. Importantly we have been able to demonstrate that the impact of listening to customers drives good business.

VOC 52

VOC Voice of the Customer CX Start-ups 52

Confirmit

NOVEMBER 15, 2020

Cromwell were also named a 2020 Confirmit ACE Award winner in the Voice of the Customer and B2B categories. For the full list of winners, see our press release. .” Congratulations to Louise and all the CX champions participating in this year’s awards who continue to help bring CX to the forefront.

CX 52

CX VOC Text Analytics Voice of the Customer 52

Hodusoft

NOVEMBER 18, 2021

The global integrated media company TMC announced its 16 th annual CUSTOMER Contact Center Technology Award through a press release on the website. Also Read, HoduCC makes it to Gartner’s Category Leaders & FrontRunners List.

Contact Center 52

Contact Center Technology Technology Omnichannel 52

Confirmit

JULY 8, 2019

We were therefore very proud to receive an award in the “Best Use of Innovation in Customer or Employee Engagement” category. For the full list of winners, see our press release. Note: Jan Kristian Karlsen is CEO of Company Pulse who were named a winner in the 2019 Confirmit ACE Awards.

Voice of the Employee 40

Voice of the Employee Innovation Voice of the Customer 40

SugarCRM

AUGUST 5, 2021

Try building a library of email templates based on different categories of correspondence, such as newsletters, customer updates, event registrations, etc. In between content releases, send catch-up emails to customers–summarizing about a month’s worth of content and linking back to web-based versions of previous emails.

Start-ups 29

Start-ups Customer Experience 29

CSAT.AI

JANUARY 18, 2022

In that study Consumer Cellular beat out T-Mobile and Verizon in the mobile carrier category. Nordstrom ranked number one on Newsweek’s Best Customer Service 2021 in the Brick and Mortar: Department Store category. As ACSI’s press release noted, retail is one of the most disrupted industries since 2020.

Customer Service 52

Customer Service Net Promoter Score Manufacturing Retail 52

Intercom, Inc.

MARCH 11, 2021

And I also see that as a very dynamic category. We can have a lot of input into the whole process of building the features all the way to releasing features. The key is having that level of segmentation, being able to understand if I’m talking to this category of user versus a different category of user.

B2C 118

B2C B2B Social Media Start-ups 118

ClearAction

AUGUST 22, 2020

This spectrum should typically begins with the customer’s awareness of a need or desire for a solution and extends through the customer’s full use of the purchased product or service, including use after new models have been released as well as eventual downgrade, upgrade or disposal.

Customer Experience 77

Customer Experience Non-Profits Gambling Innovation 77

Help Scout

FEBRUARY 5, 2019

Release Notes is our monthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. Simply press the / key to launch the menu, and you have access to a bunch of different features such as attachments, Saved Replies and Docs. What’s New. New feature: Modes. Every Beacon has a goal.

Start-ups 40

Start-ups Engineering 40

Intercom

MAY 4, 2023

The more press release friendly one is I built a manufacturing company from the ground up – from a spare bedroom in my certainly-not-zoned-for-it little house, and built it into the second-largest company in our little niche. .” They pressed the messages button and it said, “Hi, I’m your steward.

Customer Service 52

Customer Service Start-ups Hospitality Hospitality 52

SugarCRM

NOVEMBER 9, 2022

We’ve curated 10 awards categories, each demonstrating the diversity and uniqueness of the Sugar community. You can read more about the winners and their awards in our EMEA and APAC/Americas press releases. A company is only as strong as its customers, and this year was a record-breaking one! Let’s Meet the Winners!

CRM 49

CRM Transportation Innovation E-commerce 49

SugarCRM

JANUARY 25, 2024

We’ve curated nine awards categories, each demonstrating the diversity and uniqueness of the Sugar community. You can read more about the winners and their awards in our EMEA and APAC/Americas press releases. A company is only as strong as its customers, and this year was a record-breaking one! Let’s Meet the Winners!

Real Estate 29

Real Estate Transportation CRM Sales 29

Intercom

SEPTEMBER 12, 2023

Here are just some of the responsibilities that will be associated with the role: Content creation: Filling any identified gaps in support content, keeping existing articles up to date, and creating new content alongside product launches or feature releases.

AI 59

AI Engineering Start-ups Customer Service 59

Qualtrics

MARCH 6, 2019

The world’s top brands want to be the best, not just in their own industry, but in adjacent categories as well. To see all the feature announcements for the CustomerXM check out the press release from X4 Summit. Setting benchmarks beyond your own industry. Request a demo of Qualtrics CustomerXM. Request Demo.

CX 24

CX Customer Experience Social Media Text Analytics 24

ProProfs

DECEMBER 24, 2020

This blog post answers some of the most pressing questions about OSHA compliance training, including how a well-designed and engaging OSHA course can be a vital element for your business. As the name suggests, a serious violation falls in a more dangerous category as it involves a high potential for injury, illness, or even fatality.

Compliance 52

Compliance Construction Education Hospitality 52

Intercom, Inc.

MARCH 29, 2022

Our core idea, our core mission of “make internet business personal” was with us right from the start, from the first release. So we observe the trends, modern best practices for product in UI that we see and we’ve been working on bringing more and more of them into our releases, again, starting with what you’ll see later on.

Start-ups 118

Start-ups Innovation Sales NPS 118

1 to 1

FEBRUARY 25, 2021

and our department had sent out a press release mid to late January saying if you’re a healthcare provider and your employer is not able to provide you with the vaccine or not scheduling them, please email the County health department. No questions about it, which category do you fall under? When can I go it?

Hospitality 26

Hospitality Hospitality Healthcare Start-ups 26