Comm100

JANUARY 29, 2024

Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is no different. This trend highlights live chat’s growing prominence as a preferred communication tool. Download all the data for free in the link above.

Customer Satisfaction 52

Customer Satisfaction Customer Expectations Customer Service 52

Intercom, Inc.

APRIL 30, 2018

When a visitor or lead gets in touch on your website, it’s important to get as much context as you can around the live chat conversation you have with them. We’ve outlined our top tips for getting context on your live chat conversations quickly: Use tools to establish who you’re talking to. Building relationships the right way.

B2C 214

B2C Sales Start-ups B2B 214

Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. That’s because businesses have grasped the benefits of video chat technology — in large part thanks to increased working-from-home and the rise of digital purchasing. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

SurveySensum

MARCH 8, 2024

Businesses have increasingly turned to chat support as a pivotal tool to engage with customers. Chat support offers real-time assistance, helping your company address customer queries, resolve issues promptly, and ultimately enhance customer satisfaction. The global market for live chat software was worth $755.23 and reach $1.7

Customer Satisfaction 52

Customer Satisfaction Social Media Invoicing Start-ups 52

Myra Golden Media

JANUARY 27, 2021

Here are four things you can do to move your chat interactions along faster. ” I promise you, these actionable steps will move your chats along faster and guide customers to a quick disconnect. Check for understanding early on and as often as it takes. Don’t assume you understand what the customer is saying. Thanks again!”

Customer Experience 127

Customer Experience 127

Uniphore

SEPTEMBER 1, 2017

Chat bot technology is being driven at a revolutionary pace. Yesterday’s chat bot provider is already obsolete, and today’s chat bot provider faces a juggernaut of competition the likes of which the technology world has never seen. Introduction. Read More.

Technology 157

Technology Technology 157

CallCare

AUGUST 14, 2023

One such advancement in customer service technology is AI live chat. According to a report published by digital marketing experts Startup Bonsai, as a brand communication channel, the use of AI live chat ‘chatbots’ rose by 92% between 2019 and 2020 alone – a trend that has continued. What is live chat?

AI 52

AI Artificial Intelligence Technology Technology 52

TeamSupport

AUGUST 19, 2022

With that goal in mind, we are excited to announce the release of our new Messaging and Live Chat Hub SDK. What is Hub SDK Messaging and Live Chat? Ultimately this means that the SDK panel can understand what is happening in the Messaging Hub, display relevant information, and then update based on what is typed in the ongoing chat.

Customer Satisfaction 98

Customer Satisfaction Start-ups Sales Customer Experience 98

Help Scout

AUGUST 22, 2023

Live chat creates satisfied customers, delivers faster service, and enables better conversation. Discover its benefits with these 21 live chat statistics. Read the full article

Customer Service 84

Customer Service 84

Help Scout

AUGUST 22, 2023

Delivering quality live chat support requires a specific set of skills. Build on the email support experience you already have with these 6 live chat tips. Read the full article

84

84

Intercom, Inc.

FEBRUARY 21, 2018

This is where live chat comes in. At Intercom, our sales team (the SDR team, to be precise) uses live chat to capture and convert these high-intent website visitors. In fact on average, visitors are 80% more likely to convert when they’ve chatted with us first. . First, live chat removes all friction prior to the sign up.

Sales 199

Sales Start-ups Customer Experience 199

Comm100

MAY 16, 2023

According to Check Point’s 2023 report , education and research continues to be the most targeted sector for cyberattacks, so choosing a secure live chat software is essential. In this article, we’ll go over the common security threats in higher education and ways live chat security can be improved.

Education 79

Education Engineering Compliance 79

Intercom, Inc.

JUNE 4, 2018

The promise of live chat for sales teams is being able to connect faster with high-quality leads. But for someone in Sales Operations, the first thing we think is: how well does live chat convert? Not only are the leads coming in through live chat of higher quality, they’re also 82% more likely to convert.

Sales 220

Sales B2B Start-ups 220

Comm100

SEPTEMBER 4, 2022

More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior customer service. Live Chat ROI Calculator.

Customer Service 98

Customer Service Start-ups Government Customer Expectations 98

Logicalware

MARCH 21, 2022

While many businesses today offer general live chat or chatbots on their website, these channels are not reaching their full potential. That’s because they are reactive chat functions, where the onus is on customers to start conversations. What is proactive chat and why is it so important? This is where proactive chat comes in.

Start-ups 98

Start-ups Sales Retail CRM 98

Intercom, Inc.

FEBRUARY 9, 2018

Until relatively recently, salespeople were not too enthusiastic about the idea of using live chat for sales. But by using live chat to capture and convert leads, that attitude has begun to change rapidly. Wouldn’t the deluge of fresh leads from live chat just slow us down? Here’s how we came to realize that.

Sales 188

Sales Engineering Customer Relationship Customer Experience 188

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Security & compliance .

Compliance 82

Compliance Education CRM Healthcare 82

Comm100

MAY 20, 2022

To match customer expectations, organizations must adopt a digital-first approach to customer experience (CX) and put the most popular customer service channel at the core – live chat. This guide will provide a comprehensive overview of live chat, explaining the who, what, when, where, and why of live chat software.

Customer Satisfaction 75

Customer Satisfaction Sales Education Compliance 75

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Among the many reasons for live chat’s popularity, speed is king. Unlike phone support, live chat lets support agents handle multiple concurrent conversations. Response speed.

Customer Experience 90

Customer Experience CRM Omnichannel Social Media 90

Help Scout

AUGUST 22, 2023

Can you hire people who are great email writers *and* live chat writers? E-Write’s Leslie O’Flahavan shares her tips for spotting great writers of email and chat support. Read the full article

74

74

Help Scout

AUGUST 22, 2023

Discover the benefits of live chat and learn how to effectively deliver live chat support to create better customer experiences. Read the full article

Customer Experience 75

Customer Experience 75

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? . Increase sales.

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Help Scout

AUGUST 22, 2023

If you're finding that live chat is your most challenging support channel, consider adopting these best practices (and avoiding these common mistakes). Read the full article

75

75

Help Scout

AUGUST 22, 2023

Both email and live chat support have pros and cons to consider as you expand on your customer support offerings. One of the most impactful things to consider in your support strategy is which channels to use. Read the full article

52

52

TeamSupport

DECEMBER 21, 2021

Live chat software connects businesses with their customers, drives revenue and growth, and provides a universally better experience that drives customer satisfaction. Given the continuous, digital transformation of the business world, the ongoing absence of live chat software only creates a void. Live Chat Grows Business Revenue.

B2B 98

B2B Sales Customer Loyalty Customer Satisfaction 98

Help Scout

AUGUST 22, 2023

Live chat widgets are useful tools that can help small businesses deliver an outstanding customer experience. Learn why it’s worth the investment and consider these nine tools. Read the full article

Customer Experience 75

Customer Experience 75

Comm100

FEBRUARY 1, 2023

Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. To stay competitive now, schools must cater to the expectations of today’s tech-savvy students by introducing digital channels like live chat for all aspects of student support. We’ll begin with an overview of higher ed live chat.

Education 89

Education Omnichannel B2B Customer Service 89

Comm100

JULY 27, 2023

Assistive learning technology is one of the main avenues for people with this condition to get support, with live chat being a particularly useful tool. Here’s a deeper look at live chat and its role in supporting those with dyslexia. What Is Live Chat? This is no longer the case with live chat.

Education 84

Education AI Technology Technology 84

Help Scout

AUGUST 22, 2023

Live chat increases customer satisfaction and conversions while decreasing cart abandonment. Browse the top 12 ecommerce live chat tools. Read the full article

Customer Satisfaction 75

Customer Satisfaction 75

Help Scout

MAY 18, 2021

Though phone support may be what many think of for live support, there’s another option: live chat. Not only can live chat offer the same immediacy, it’s also less resource-intensive — and it’s the preferred support channel for many. How does live chat work? Or maybe you’re wanting to use it for both support and sales.

Artificial Intelligence 113

Artificial Intelligence Start-ups Social Media CRM 113

RateMyService

FEBRUARY 21, 2022

Use our conversational style surveys as a more informal and relaxed way to collect feedback We’ve introduced a new feature where your surveys can be visualised as chats within web forms and widgets. The chat option allows for an easier and more enjoyable way of leaving feedback. Why did we release this feature?

Customer Experience 52

Customer Experience 52

Aquire

OCTOBER 15, 2021

Implementing live chat customer support comes with a variety of benefits to both your business and customers. In this digital age, live chat is an integral part of that because providing a platform to communicate with customers in real-time is an excellent way to connect with and support them. Live chat is convenient for customers.

Social Media 98

Social Media Start-ups Sales Customer Satisfaction 98

Myra Golden Media

JANUARY 13, 2021

” Customers escalate in chat and email interactions intensely! I answer the question and give three tips for de-escalating in chat and email in the video below. His question was: “Our team is working 99% by email, will we able to apply everything that we learn here and translate it into a purely written environment?

Customer Experience 121

Customer Experience 121

Zendesk

APRIL 21, 2022

Live chat is a must-have customer support channel, but that doesn’t mean it’s one-size-fits-all. These three ecommerce companies–Mack Weldon, HUM Nutrition, and KEEN Footwear–have developed the live chat best practices that best support their customers. First steps in setting up a live chat strategy. Easy enough, right?

CX 98

CX Omnichannel Sales Customer Loyalty 98

Aquire

SEPTEMBER 30, 2021

So to stay ahead of the competition it is necessary that you implement live chat for ecommerce to improve customer experience and drive more sales. Live chat has changed the way online stores generate sales and is a whole new marketing channel. Why is live chat important for ecommerce websites?

Sales 98

Sales E-commerce Social Media Customer Retention 98

Comm100

MARCH 30, 2021

The security of your live chat solution is key to this. There are many free live chat solutions on the market, and some people worry that because it comes at no cost, there may be security issues with it – and it’s right to have these questions. To answer the question ‘is free live chat safe?’ All for free, forever!

Compliance 52

Compliance Touchpoint Customer Satisfaction Customer Service 52