Zendesk
OCTOBER 17, 2022
Workers on production lines, assembling industrial goods with wrenches is one image that usually comes to mind when people think of the manufacturing industry. For manufacturers that embrace these new technologies, the opportunities are vast. Zendesk provides flexible, easy-to-use tools for manufacturers. Manufacture better CX.
SurveySensum
SEPTEMBER 13, 2023
In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?
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InteractionMetrics
APRIL 16, 2024
Companies seem inordinately invested in their customer experience (CX) strategy. They send surveys, analyze touchpoints, and build out customer personas. But an alarming paradox has emerged: Customers are more dissatisfied than ever. If you misunderstand the customer experience, any strategy to improve it will fall short.
ECXO
AUGUST 15, 2023
The concept of digital twins first came about in manufacturing in the early 2000s, where simulations of manufacturing systems, machines, and processes are created for the purposes of predictive maintenance or quality control. Once a plan is in place, data collection becomes important to build customer profiles.
Lightico
SEPTEMBER 11, 2023
This divide, characterized by hundreds of non-digitized and non-user-friendly complex digital processes, poses various challenges for captive auto lenders, including friction in customer interactions, compliance risks, and delays in servicing customers and funding loads.
Customer Bliss
APRIL 18, 2017
Anne Herman is the Chief Customer Officer for MSA – The Safety Company, the world’s largest manufacturer and distributor of safety equipment. Herman has held a variety of roles of increasing responsibility within the organization’s R&D, quality, standards compliance, and operations groups.
CallCare
MARCH 10, 2021
ISO certification certifies that a management system, manufacturing process, service, or documentation procedure has all the requirements for standardisation and quality assurance. As an independent, expert assessment of whether your data is sufficiently protected, ISO 27001 ensures compliance confidence.
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