UJET

NOVEMBER 3, 2020

Agent Assist is an AI search engine that identifies customer intent and provides real-time, step-by-step assistance to agents. As the AI learns and stores customer interaction data in its machine-learning database, it will begin to see call patterns that can then be used for Virtual Agent customer service scripts.

AI 82

AI Customer Service Contact Center CRM 82

UJET

NOVEMBER 3, 2020

Agent Assist is an AI search engine that identifies customer intent and provides real-time, step-by-step assistance to agents. As the AI learns and stores customer interaction data in its machine-learning database, it will begin to see call patterns that can then be used for Virtual Agent customer service scripts.

AI 72

AI Customer Service Contact Center CRM 72

SurveySensum

MARCH 3, 2022

in seconds using machine learning. Lexalytics provides semi-custom applications to resolve compliance issues if any. The predictive AI engine provides quick insights in real-time to identify customer trends and patterns. The highly sophisticated AI helps you detect customer trends and use machine learning to solve issues.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.

Contact Center 210

Contact Center CRM Technology Technology 210

Zendesk

OCTOBER 17, 2022

But now that we’re in what’s being described as the Fourth Industrial Revolution, that visual is as outdated as the steam engine. More manufacturers are using AI, machine learning (ML), and blockchain to automate workflows and increase efficiencies. Security and compliance. Intelligent technology. An evolving workforce.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Data security and compliance should be prioritised to protect sensitive customer information. As we mentioned earlier, customers know the value of their data. They want to be seen as individuals. It’ll be worth it.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

ProProfs

JANUARY 6, 2022

Collaborative learning. Holistic enterprise learning. Compliance training. Machine learning. You can use them for employee onboarding , product training, compliance training , and many other programs. Video training software makes learning engaging, improves retention, and saves training costs. .

Compliance 52

Compliance Start-ups Education Non-Profits 52

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

Sprinklr

OCTOBER 20, 2021

An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions. Learn more about Sprinklr Social Suites. Create memorable customer experiences.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Qualtrics

DECEMBER 12, 2019

We’ve expanded our AI-powered iQ intelligence engine to help you become more effective and efficient at gathering experience data , take the heavy lifting out of data analysis, and give you better information to drive improved results. We are extending our ongoing commitment to deliver best-in-class security, compliance, and manageability.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

SurveySensum

JULY 14, 2020

Since then, he has helped dozens of companies in conducting meaningful business insights, designing and engineering CX, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. LinkedIn : [link] /. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Experience Investigators

FEBRUARY 20, 2024

Predictive Insights for Proactive Experiences: Predictive analytics provide the engine to better anticipate customer needs, tailor offerings, and resolve potential issues before they escalate. Cost-Effective and Scalable Solutions: Machine learning means these tools can adapt and improve over time, keeping operational costs low.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Intercom, Inc.

MARCH 29, 2022

We’ve always made massive investments in our product, our design and our engineering teams, and we are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. I mean, our engineers, our product team, everybody wants to know what our customers are saying.

Start-ups 118

Start-ups Sales Innovation NPS 118

Intercom

DECEMBER 14, 2023

On the machine learning team, there’s another way of thinking about this. And then, all that stuff centralized and now you’ve got search engine and so on. Any machine learning-based tool uses a training data set and looks for patterns in the data. I think that’s a real dynamic. Maybe we should be briefer.

AI 98

AI Start-ups Legal Technology 98

SugarCRM

NOVEMBER 26, 2018

Our site reliability engineering team members are top notch at maintaining a highly reliable, fast and secure CRM cloud environment. The cloud will be also become more commoditized, taking advantage of best-in-breed cloud technologies and APIs from Amazon Aurora and Comprehend to Google’s AI and Machine learning suite to IBM Watson.

Outlook 30

Outlook CRM Machine Learning Compliance 30