SurveySensum

MARCH 3, 2022

in seconds using machine learning. Lexalytics provides semi-custom applications to resolve compliance issues if any. With automated survey technologies, Qualtrics comes with 100+ customizable questions. The predictive AI engine provides quick insights in real-time to identify customer trends and patterns.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Zendesk

OCTOBER 17, 2022

But now that we’re in what’s being described as the Fourth Industrial Revolution, that visual is as outdated as the steam engine. The third used electronics and information technology to automate production.”. The Fourth Industrial Revolution (4IR) technologies are expected to create up to $3.7 Intelligent technology.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

ECXO

JULY 26, 2023

Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. AI, automation and machine learning mean solutions are available to meet these expectations – at scale.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Sprinklr

OCTOBER 20, 2021

An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions. Learn more about Sprinklr Unified Care. Create memorable customer experiences.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

DECEMBER 12, 2019

We’ve also built-in collaboration technology that allows you to seamlessly tag and chat with others without needing to swap between apps and systems. New Text iQ visualizations — Text iQ uses AI and machine learning to analyze unstructured data for topic and sentiment. AI to make work smarter and more intuitive. Request Demo.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

Experience Investigators

FEBRUARY 20, 2024

Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) Navigating the Challenges and Opportunities of AI in VoC Programs Now with Generative AI and advanced technologies, there are more opportunities to get to know our customers faster, more personally, and ensure they feel heard.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Intercom, Inc.

MARCH 29, 2022

We’ve always made massive investments in our product, our design and our engineering teams, and we are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. Back when we were starting up, we didn’t have to build solutions for the previous eras of technology.

Start-ups 118

Start-ups Innovation Sales NPS 118

Intercom

DECEMBER 14, 2023

On the machine learning team, there’s another way of thinking about this. And then, all that stuff centralized and now you’ve got search engine and so on. Some of the technology changes have been phenomenal over the last few months, but those have implications for the team. I think that’s a real dynamic.

AI 98

AI Start-ups Legal Technology 98

SugarCRM

NOVEMBER 26, 2018

Our site reliability engineering team members are top notch at maintaining a highly reliable, fast and secure CRM cloud environment. These new micro-services will be easy to manage and maintain through tools like Kubernetes and other native cloud technologies. I’m very proud of what they do every day for our customers.

Outlook 30

Outlook CRM Machine Learning Compliance 30