Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 60

Customer Retention Customer Loyalty Social Media Education 60

Uniphore

JANUARY 4, 2022

Moni Manor Chief Product Officer Moni Manor is Chief Product Officer at Uniphore, bringing over 25 years of experience with CRM, UC, CC and AI into this role. Prior to Uniphore, Moni was the Chief Product Officer at New Voice Media, where he transformed the product strategy, and helped scale the portfolio till company's acquisition by Vonage.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

SurveySensum

JULY 13, 2023

Stage 1 – Awareness This is the initial stage where customers become aware of your brand or product. It can happen through various channels, such as advertisements, social media, word-of-mouth, or search engines. Get instant detractor alerts on your CRM so you can close the loop in time. Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Stage 1 – Awareness This is the initial stage where customers become aware of your brand or product. It can happen through various channels, such as advertisements, social media, word-of-mouth, or search engines. Get instant detractor alerts on your CRM so you can close the loop in time. Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Zendesk

JANUARY 24, 2022

Managed prospects, funnel positions, and progress through a CRM. Has hands-on experience with large machinery and excelled in a mechanical engineering program. Looking to leverage excellent customer service skills and a Sandler Sales certification in an entry-level industrial sales position. Empathetic customer service skills.

Sales 98

Sales Engineering Business Administration Education 98

SugarCRM

NOVEMBER 23, 2021

Given the landscape of far-sighted customers and fierce competition, making the sale can be quite challenging. That is why most B2B marketers mainly focus on customer acquisition to the detriment of retention. Capturing and analyzing feedback is now a lot easier, thanks to marketing automation and CRM integration.

Customer Retention 26

Customer Retention Artificial Intelligence CRM Customer Acquisition 26

Intercom, Inc.

JANUARY 31, 2019

The people who would talk virtually with their customers instead of field salespeople, which is a sector of sales that is in decline. Being an amazing tablet field sales CRM platform, and being an amazing inside sales, call, email, communication based platform, they aren’t the same. The customer says: “I love these features.

Sales 165

Sales Start-ups CRM Engineering 165

Zendesk

JUNE 28, 2022

This program was built to help companies transform their reps into highly skilled salespeople who understand the enterprise sales process and can deliver great value to customers. Enterprise processes often mean a higher cost of customer acquisition, a longer sales cycle, and a tougher audience for sales pitches. Sales Engine.

Sales 52

Sales B2B Engineering Start-ups 52

Comm100

FEBRUARY 10, 2022

So, if you’re eager to unlock the secrets of personalizing customer service , this article will help you strategize your own personalization framework and deliver memorable customer experiences. Why does personalized customer service matter? – It earns you loyal customers and boosts retention.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

SugarCRM

NOVEMBER 19, 2019

However, you can streamline all your interactions with the customers on social media via Sugar Market. Allowing you to schedule posts, manage accounts and track brand performance, Sugar Market will enable you to boost engagement and accelerate customer acquisition. Optimized for Search Engines. What Are You Waiting For?

Social Media 20

Social Media CRM Touchpoint Actionable Insights 20

Qualtrics

OCTOBER 28, 2020

This personalization could increase customer satisfaction and customer loyalty. If you can see where and how you gained new customers, it’s possible to approach new markets and acquire new customers. Customer retention. Customer satisfaction. Customer value. Sales revenue and profitability.

Social Media 34

Social Media Sentiment Analysis Close the Loop Engineering 34

Totango

FEBRUARY 28, 2024

In today’s dynamic landscape, the customer holds unprecedented power. While new customer acquisition remains important, our era of responsible growth underscores the vital importance of guiding customers toward positive business outcomes as the most sustainable pathway to success. We’re only just beginning.

Artificial Intelligence 105

Artificial Intelligence Customer Acquisition Customer-Centric Organization Sales 105

SixteenVentures

DECEMBER 31, 2019

In fact, it was in 2016 I started referring to it not as Customer Success, but as Customer Success-driven Growth, to bring to the forefront the fact that Customer Success is a growth driver; a growth engine. Customer Success is not just about retaining customers. Everyone is in Customer Success.

Start-ups 136

Start-ups Sales NPS Non-Profits 136

Zendesk

FEBRUARY 17, 2022

Lead magnets provide insight into what makes your prospective buyers tick—your sales team can leverage that information to increase their chances of converting them into customers. This is why lead magnets are a critical component of any customer acquisition strategy. What makes a good lead magnet?

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Intercom, Inc.

MARCH 29, 2022

“We are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. It’s increasingly becoming the backbone of all customer communications throughout the customer journey; across sales, marketing, and support.

Start-ups 118

Start-ups Innovation Sales NPS 118