What is omnichannel? Definition, strategy, and examples
Zendesk
JUNE 9, 2022
You give up and decide to buy a dress elsewhere. This business should have invested in an omnichannel customer experience, which would have united online and offline channels—and likely resulted in a sale. But according to the Zendesk Customer Experience Trends Report 2022 , only a third of companies are omnichannel.
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