VOZIQ

AUGUST 13, 2023

Here’s our pick of the quarter; let’s begin with an insightful book that delved deep into customer research. Through this book, you’ll discover the alchemical formula for building unwavering customer trust, forging deep emotional connections, and exceeding expectations at every touchpoint.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Totango

JUNE 26, 2020

COVID-19’s effect on customer churn may have already begun, but there is still plenty you can do to increase customer engagement and retain the customers you have worked hard to win. Lean on Customer Data Segment Your Customers Be Proactive Communicators Be Flexible Revisit Goals and Success Points.

Customer Retention 93

Customer Retention Manufacturing Finance Touchpoint 93

Zendesk

MAY 17, 2022

By collecting user feedback during key touchpoints, you learn whether you’re meeting—and hopefully exceeding—your audience’s needs. This not only helps you discover exactly what your customers are seeking from your product or service, but it also provides insights into the challenges or bottlenecks they face along their journey.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

SurveySensum

FEBRUARY 9, 2024

This information is essential for brands to develop and offer products and services aligning with customer expectations. Start asking the right questions at the right touchpoint with CSAT surveys. This trust and loyalty help lead to repeat business, customer retention , and positive word-of-mouth.

Non-Profits 52

Non-Profits Finance Government Start-ups 52

Zendesk

AUGUST 22, 2023

Evaluating product-market fit helps a business grow—and sustain that growth—by ensuring its products or services align with its customers’ expectations. Research the customer experience Researching the customer experience is essential to understanding how customers perceive your products and services.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Aquire

JUNE 1, 2021

The digital landscape is evolving at a breakneck pace, pushing the boundaries of what innovative customer service means — and, with that, what customers expect from your business. More accessibility for customers. Customer service of the future. Take advantage of conversational experiences. This knowledge is gold.

Innovation 52

Innovation Customer Service Omnichannel Finance 52

SugarCRM

SEPTEMBER 1, 2022

In our 2022 CRM Impact Report , we speak to the path forward—how organizations can transform a state of churn concern into a nirvana of long-term customer retention. This article explores the top five areas companies should focus on to transform the customer resignation challenge into a customer retention opportunity on a grand scale.

CRM 26

CRM Artificial Intelligence AI Sales 26