Customer Expectations Customer Satisfaction Finance Touchpoint 
SurveySensum
OCTOBER 3, 2023
She realized that along with top-notch service, it is also important to understand customers’ needs and satisfaction. Sarah initiated a customer satisfaction survey to gather insights on automotive customers’ experiences. Did the salesperson explain the financing options clearly?
Zendesk
MAY 17, 2022
While this means more work for your support agents, it also means there are more opportunities for you to expand and retain your customer base. Regardless of industry, customer satisfaction score (CSAT) is one of the most popular metrics for gauging how consumers feel about the customer experience (CX). Here’s why.
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Lightico
NOVEMBER 29, 2023
Traditional IVR setups, with their menu-driven structures and limited capabilities, are proving inadequate in an era where customers seek seamless, end-to-end solutions through automated systems. These limitations underscore the necessity for a more sophisticated IVR approach that aligns with modern customer expectations.
Uniphore
NOVEMBER 16, 2021
The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers who were still digital holdouts into the same situation: learn how to shift banking activity from in person to online practically overnight. The customer experience has shifted to the contact center. And shift we did.
Shep Hyken
AUGUST 27, 2021
This week we feature an article by Jafar Sadhik, a digital marketer in the fields of SaaS tools, data management, and finance management. He writes about how customer experience can determine the lifeline of a business. It is the volume of customers that makes the difference to a considerable extent.
Aquire
MAY 19, 2021
Gartner sums it up nicely as: “The practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy. Trying to improve the finance customer experience and meet rising customer expectations?
VOZIQ
AUGUST 13, 2023
Here’s our pick of the quarter; let’s begin with an insightful book that delved deep into customer research. Through this book, you’ll discover the alchemical formula for building unwavering customer trust, forging deep emotional connections, and exceeding expectations at every touchpoint.
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