SurveySensum

JUNE 19, 2023

So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. So, how can you deliver great customer experiences if you don’t even know their needs and expectations? This boosts customer satisfaction and business growth.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

SEPTEMBER 21, 2023

This strategic move resulted in doubling their business, showcasing the power of leveraging customer retention to drive growth. Well, acquiring new customers can costs you five times more than keeping the ones you have. So, customer retention is indeed crucial. What is the Customer Retention Rate?

Customer Retention 52

Customer Retention Non-Profits Social Media Gaming 52

Zendesk

OCTOBER 20, 2023

The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. The plan gives your business a blueprint to achieve your customer service goals.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Shep Hyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success.

Contact Center 108

Contact Center Sales Omnichannel CRM 108

Zendesk

DECEMBER 8, 2021

With consumers spending more time online than ever before, companies have had to rethink their customer service experience. Businesses need to gain a clear understanding of the type of digital interactions customers want instead of relying on intuition. The impact of great customer service. Sitel Group ).

Customer Service 98

Customer Service Social Media Artificial Intelligence Omnichannel 98

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. This can directly lead to improved customer satisfaction, increased sales, and more repeat business.

Omnichannel 53

Omnichannel Social Media Customer Satisfaction AI 53

Aquire

MAY 24, 2021

At the same time, the surge in cancellations and travel restrictions caused by the pandemic created a dramatic influx in demand for airline customer service. But with the right digital technology and protocols in place, your company’s response to these scenarios can actually help foster a great customer experience.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

SurveySensum

APRIL 28, 2023

Did you know exceptional customer service is key to retaining customers? Studies show that 93% of customers are more likely to repurchase from companies that offer excellent customer service. Therefore, it is essential to prioritize your customers and deliver exceptional customer service.

NPS 52

NPS Customer Loyalty Customer Service Net Promoter Score 52

SurveySensum

FEBRUARY 24, 2023

In today’s competitive market, customer satisfaction is crucial for businesses to succeed. After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. Ready to take your customer satisfaction to the next level?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. That’s the power of good customer service! In this blog, we’ll explore seven customer service trends for 2024.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

Fonolo

MARCH 19, 2019

Given the increasing number of customers they must support, these companies would certainly benefit from implementing strong customer service offerings. Utility companies have a huge opportunity to improve their customer service strategies and reap the rewards. The Benefits of Improved Customer Service.

Technology 106

Technology Technology Customer Service Social Media 106

Fonolo

MARCH 14, 2019

The buying experience often gets the most attention in customer service. These are all important components of a great customer service experience, but so are the processes that take place after the fact. Indeed, the post-purchase experience can be just as important, if not more so, in securing customer loyalty.

Customer Service 111

Customer Service Social Media Retail Omnichannel 111

CommBox

AUGUST 9, 2023

Unfortunately it is one that customers often encounter when trying to connect with a business outside of ‘regular’ business hours, such as on weekends or holidays. In today’s fast-paced world where customers demand round-the-clock service, this scenario lowers overall customer satisfaction.

Omnichannel 52

Omnichannel AI CRM Customer Satisfaction 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

ModSquad

JULY 25, 2019

As a result, customers are able to choose their preferred method for contacting support agents. To maximize your company’s success, increase ROI, and boost customer satisfaction, you need an omnichannel support strategy that’s diverse and satisfies each customer’s needs.

Omnichannel 61

Omnichannel Social Media Gaming Customer Retention 61

Hodusoft

APRIL 12, 2023

The same research found that almost the same percentage of customers said that lack of communication was their biggest challenge while interacting with insurers. A new Emplifi study found that 42 percent of customers value seamless omnichannel communication to communicate with insurers using multiple devices and channels.

Contact Center 52

Contact Center Omnichannel CX Customer Satisfaction 52

Aquire

JUNE 1, 2021

The digital landscape is evolving at a breakneck pace, pushing the boundaries of what innovative customer service means — and, with that, what customers expect from your business. What is innovative customer service? In the modern digital age, it’s essential to meet customers where they are.

Innovation 52

Innovation Customer Service Omnichannel Finance 52

Zendesk

NOVEMBER 28, 2023

This includes answering common customer concerns while also ensuring customers completely understand the product for maximum adoption and customer retention. In this guide, we’ll touch on the basics of SaaS customer support and the steps you can take to implement a successful support ecosystem.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

Intercom, Inc.

OCTOBER 1, 2022

A customer self-service offering is key to empowering customers with information while also reducing the burden on customer service professionals. Plus, they build trust by demonstrating the breadth of a brand’s knowledge to its customers and prospects. It can help a company lower costs.

Machine Learning 104

Machine Learning Customer Satisfaction Omnichannel AI 104

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. It’s also the processes that support the teams making good customer service happen. How has customer service changed?

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Comm100

FEBRUARY 6, 2023

Institutions will be looking to humanize their digital experience to increase customer satisfaction and build loyalty in 2023. This will enable you to track the customer journey and behaviour more efficiently. They expect relevant and customized CX from their financial institutions. First, customers want it.

Customer Experience 80

Customer Experience Omnichannel Social Media Touchpoint 80

Callminer

FEBRUARY 4, 2021

While customer vulnerability isn’t new, it’s time companies take action to identify vulnerable customers and implement solutions to better equip company representatives and customer service agents to interact with customers experiencing vulnerability. Chris Laan. DesignerShedsAU. James Boatwright. TheCodeGalaxy.

Contact Center 345

Contact Center Artificial Intelligence Finance Engineering 345

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Seamless Omnichannel Experience As pointed out by the experts at Salesforce, an omnichannel approach is pivotal in modern customer experience. Cultivating a Customer-Centric Culture 1.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

SurveySensum

JULY 11, 2023

So, offer easy-to-use and convenient products and services. By doing this, you can increase customer satisfaction and overall experience. This will also strengthen your brand’s reputation, foster customer loyalty, and can build long-term business success. They take their customer retention strategy a step further.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

ModSquad

JULY 25, 2019

As a result, customers are able to choose their preferred method for contacting support agents. To maximize your company’s success, increase ROI, and boost customer satisfaction, you need an omnichannel support strategy that’s diverse and satisfies each customer’s needs.

Omnichannel 40

Omnichannel Social Media Gaming Customer Retention 40

Experience Investigators

APRIL 23, 2024

Customer Experience Management (CEM) is a strategic approach that focuses on proactively designing and delivering the entire customer journey to meet or exceed expectations. Ultimately, these efforts are prioritized to focus on enhancing customer satisfaction, loyalty, and advocacy in ways that achieve organizational goals.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

CallCare

MAY 9, 2023

It can bring countless benefits to your business, including: Boosting customer retention By improving customer experience at every contact point, you can raise customer satisfaction levels. This leads to greater loyalty and retention. Customer service experiences should be quick, easy and streamlined.

Customer Experience 52

Customer Experience CX Transformation Omnichannel Innovation 52

MattsenKumar

JUNE 11, 2021

Customer service is a dominant component of a business; it directly affects revenue, brand reputation, customer lifetime value, and future growth prospects. With the changing trends and evolving customer expectation, offering relevant customer service is a prevalent challenge.

Customer Service 52

Customer Service Contact Center E-commerce Net Promoter Score 52

Hodusoft

SEPTEMBER 7, 2022

Accessibility is one of the essential aspects of delivering an impeccable customer service experience. The inbound contact center serves as the point of access for customers for queries, complaints, issues, and feedback. Resolution of customer issues becomes easier when the business integrates inbound call management software.

Omnichannel 52

Omnichannel Social Media CRM Customer Satisfaction 52

Fonolo

JANUARY 20, 2022

Not only do they better engage call center agents and improve customer satisfaction, they also allow companies to save on costs through smaller office spaces and therefore, lower rents and utilities. Customer service is now recognized as a main revenue driver, alongside sales and marketing.

Contact Center 81

Contact Center Omnichannel Social Media Retail 81

Lumoa

FEBRUARY 16, 2023

Thanks to the Internet, customer feedback has never been so accessible. Learning what your customers think about your products or services isn’t difficult. Without customers, there is no business. That’s why the voice of the customer is an essential part of any successful business strategy.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Hodusoft

OCTOBER 14, 2022

because 73% of buyers admit customer service experience is the key influencer in their purchase decision. If you already have an e-commerce business, it’s high time that you must leverage an e-commerce customer service call center to provide greater convenience and accessibility to your customers. Market research.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

CommBox

SEPTEMBER 13, 2021

Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. The majority of industry leaders (81%) said the pandemic changed their technological needs and 73% see it affected how they interact with customers. . More recently, Covid-19 accelerated the adoption of chatbots.

Sales 98

Sales AI Healthcare Omnichannel 98

ECXO

JUNE 15, 2021

Customer-centricity can’t be achieved overnight – it requires dedicated commitment from everyone in the organization as well as shifting mindsets and behaviors. It’s not a project that you start and finish nor just about offering great customer service. However, believe it or not, a shift can happen!

Customer Satisfaction 119

Customer Satisfaction B2C Omnichannel CX 119

Logicalware

APRIL 2, 2024

This, in turn, will ensure customers receive the help they need faster and more reliably, leading to faster issue resolution, higher productivity, and a better customer experience. And with 89% of consumers stating they are more likely to make another purchase after a positive customer service experience, this cannot be overstated.

Customer Satisfaction 40

Customer Satisfaction Customer Retention Innovation Customer Experience 40

Hodusoft

OCTOBER 19, 2022

51% of such institutions have realized that improving customer experience is one of the top priorities for their success. Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust. Read Also: How can insurance companies improve customer service?

Contact Center 52

Contact Center Finance Omnichannel CRM 52

Fonolo

MARCH 16, 2021

It’s now also referred to as First Contact Resolution in modern omnichannel contact centers. But it still makes a far better measure for Customer Satisfaction (CSAT) than Average Handle Time (AHT). First Contact Resolution is Essential to Customer Satisfaction. cctr #fcr Click To Tweet.

Contact Center 125

Contact Center Social Media Customer Satisfaction Omnichannel 125