ECXO

MARCH 21, 2023

Journey Map Your way to Customer Experience Maturity in Just 8 Steps + 12 with CX and EX Customer experience culture is a set of values, beliefs, and behaviors that a company adopts in order to create a customer-centric culture. Do this, and you are starting your readiness to become a more mature CX company!

Customer Experience Maturity Model 98

Customer Experience Maturity Model B2B CX Customer Experience 98

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

Education 52

Education Government CX B2B 52

Zendesk

SEPTEMBER 6, 2022

Given the current volatile and uncertain market conditions, it’s difficult to push for growth and investment in the customer experience (CX). The service landscape may be stark, but we can’t stop making CX a priority and investing in areas where the impact can influence business growth. Investing in CX is an opportunity to grow.

Customer Retention 98

Customer Retention CX Transformation CX Sales 98

ClearAction

JULY 20, 2023

Aside from wonderful capabilities, efficiencies, and solutions offered by customer success technology, usually : Tech is the first major decision of new leaders in CX, CS, and Marketing. On the tech provider side, new logos are a constant quest, but SaaS models mean renewals are a top priority.

Technology 62

Technology Technology Outlook B2B 62

Zendesk

SEPTEMBER 23, 2022

But technical, operational, and foundational solutions are close at hand, according to fresh data from the 2022 Zendesk CX Accelerator report. The CX Accelerator report includes insights from nearly 5,000 customer service decision-makers around the world. Others may want to hash out the complexities of insurance coverage live and 1:1.

Healthcare 52

Healthcare CX Hospitality Hospitality 52

Zendesk

FEBRUARY 8, 2023

Our customers are the true champions of making customer experiences better—beginning with the people working the frontlines of customer support; our product only enables their good work. Our 2022 CX Accelerator report and maturity scale model helps to assess where your business ranks and provides actionable steps toward future growth.

Artificial Intelligence 52

Artificial Intelligence CX CRM Innovation 52

Qualtrics

AUGUST 14, 2019

I’m particularly happy to announce a new research report, The State of CX Management, 2019. To understand the current state of customer experience (CX) management , we surveyed 212 CX professionals around the world from companies with at least $500 million in annual revenues. That represents significant momentum for CX.

Customer Experience Management 25

Customer Experience Management Customer Experience CX 25