Aquire

AUGUST 30, 2021

Think about a local bakery in your neighborhood (if you’re lucky enough to have one). What does a small business like that do better than other businesses? If we had to pick one thing (apart from freshly baked goods), it’d be personalized customer service. What is personalized customer service? Screenshot from Amazon.

Customer Service 98

Customer Service Omnichannel Social Media B2B 98

Intercom, Inc.

SEPTEMBER 17, 2020

series , but we didn’t really have the opportunity that time to hear about your background. So, maybe you could start us off by sharing how you came to your current role as co-founder and head of U.S. I mean, I think it’s going to go bankrupt in a year, but it would be a fun experience for you, so just do it.”

Start-ups 210

Start-ups Sales Non-Profits Social Media 210

Intercom

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small.

Customer Experience 64

Customer Experience Start-ups Hospitality Hospitality 64

SurveySensum

NOVEMBER 22, 2021

What does closed-loop feedback or closing the loop really mean? Inner Customer Feedback Loop. Why is the Inner Customer Feedback Loop important? . How to make the Inner Customer Feedback Loop successful? Outer Customer Feedback Loop . Outer Customer Feedback Loop . Your customers are talking to you.

Close the Loop 52

Close the Loop B2C B2B Customer Feedback 52

Callminer

JULY 30, 2020

No company wants to receive complaints about bad customer service, but even companies that strive to create exceptional customer service will occasionally disappoint a customer. Still, responding to complaints about bad customer service can be difficult, even for your best call center agents.

Customer Service 265

Customer Service Start-ups Customer Satisfaction Gambling 265

Intercom

JANUARY 31, 2023

The possibilities to automate and streamline processes for support reps seem endless, but the success of generative AI in this space will ultimately depend on its ability to deliver real value for customer service teams and customers alike. If not, well, it’s just a toy – a fun one, but a toy nonetheless. The ability of GPT-3.5

AI 64

AI Machine Learning Start-ups Gaming 64

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. Introduction. Where to Start. The Basics of Social Media Training.

Social Media 46

Social Media Social Listening Start-ups Legal 46

Comm100

SEPTEMBER 5, 2014

The advent of social media has had a huge impact on the customer service industry. Here are nine tips on how to offer the most effective customer service on social media. These tips will keep you from wasting time and ensure that your customers are getting their questions answered in a timely manner. Be Consistent.

Social Media 45

Social Media Customer Service Non-Profits Contact Center 45

Waypoint Group

MAY 18, 2016

The 6 Key Mistakes Companies Make with their Customers. Customers keep the B2B world moving, and as companies grow and markets change, the response to them must also change. Techniques for customer success have been streamlined but not always in a positive way. Thinking of feedback only with regard to a survey.

Customer Experience 40

Customer Experience B2B Start-ups Sales 40

Zendesk

MARCH 19, 2021

Angry customers are among the most challenging aspects of working in customer service. It’s hard to remember that “the customer is always right” when a customer is calling you names or cursing you out. Tips for dealing with customer anger. So you should never take customer anger personally.

Invoicing 98

Invoicing Start-ups Social Media Omnichannel 98

Intercom, Inc.

JANUARY 20, 2022

In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. After all, almost any product or service can be replicated by a competitor. or “Who’s making the decision?”

Engineering 249

Engineering Start-ups Innovation Technology 249

Intercom, Inc.

MAY 12, 2020

With this in mind, we’ve stuck to our regular Intercom on Product subject matter because we felt that we wouldn’t add anything to the discourse by discussing COVID-19 and we also wanted to give you a respite from the daily coverage. We hope this episode provides a welcome dose of normality in times that feel anything but.

Start-ups 173

Start-ups B2B Legal Innovation 173

Comm100

NOVEMBER 15, 2017

He or she tells you that your problem is solution-less; that he or she is sorry, but if you just give it 24 hours maybe the problem will just go away on its own. Your problem has not been resolved. Email: whether a customer’s issue has been resolved in one email response. Frustrated, you hang up.

Social Media 44

Social Media Start-ups Contact Center Customer Service 44

Callminer

NOVEMBER 18, 2020

Talking to customers on the phone all day isn’t an easy job; that’s why it takes a special set of skills and characteristics to be a successful contact center agent. Even top-performing agents have bad days, though, and sometimes, things that are considered standard practice can frustrate customers. Eric Shurke. Sean McPheat.

Contact Center 345

Contact Center Customer Satisfaction Customer Service Outlook 345

Intercom, Inc.

JULY 20, 2018

One of the unavoidable realities of working in customer support is responding to customers who are upset or angry. Learning the best ways to handle those situations helps not only satisfy the customer, but also to keep your cool. A bad support experience can lead to bad reviews haunting your online presence.

Start-ups 162

Start-ups Engineering Technology Technology 162

Comm100

OCTOBER 17, 2017

Once a failing restaurant, Amy’s Baking Company now had a flock of new customers rushing to their location in Scottsdale, Arizona, eager to check out the only establishment that the renowned chef had ever walked out on mid-episode. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Download Now.

Social Media 50

Social Media Customer Service Start-ups Customer Survey 50