Customer Think
MAY 22, 2023
If you put what’s important to them ahead of what you think is important for your business, and allow your imagination to take over, customers will begin to drive your business and ultimately, if you let them, drive your success.
The DiJulius Group
MAY 22, 2023
I recently saw a sign in a business window that read: “We are hiring”. Then it listed numerous positions, likely every position they had. That wasn’t what shocked me, though. What was shocking was the message at the bottom of the sign: “We do not drug test”. So many businesses continue to look similarly desperate. Read Full Article The post One Bad Employee Can Spread Like Cancer Even In A Healthy Culture appeared first on The DiJulius Group.
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Customer Think
MAY 22, 2023
AI technology today has much wider applications than anyone can anticipate. In this situation, it becomes important to learn about the top artificial intelligence applications to understand the existing possibilities. A computer-based system capable of decision-making, learning, and evolving, felt like fiction. However, in the present time, it is the reality we live in.
Execs In The Know
MAY 22, 2023
The customer experience (CX) industry is a competitive and ever-evolving space, and many organizations struggle to stay ahead of the curve. For businesses that specialize in providing top-tier CX, staying on top of agent-focused employee experience is a priority. What does a positive agent-focused employee experience look like? The answer may differ depending on individual needs, but ultimately, an ideal employee experience should be uplifting and impactful.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
MAY 22, 2023
Have you considered offering self-service customer support? It’s a useful and increasingly popular option for businesses to support and educate their audiences. However, if you’re not sure about whether it’s the right decision for your business, then this post will help you. We’ll look at what self-service customer support is and how it works.
Zonka Feedback
MAY 22, 2023
Local SEO helps businesses to connect with their local audience, improve visibility, and increase their online presence. However, implementing a successful local SEO strategy can be challenging, and businesses need to be innovative in their approach to stand out from the competition. One way to improve local SEO is by collecting customer feedback , analyzing it and using it to improve customer experience.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
MAY 22, 2023
Online marketing gets expensive fast. Brands need campaigns that are sustainable, scalable, and cost effective. User-generated content (UGC) is one of the best ways to get these. You’ll find it in every corner of social media. Marketers can curate the content and present them on their brand’s social, helping you build organic authenticity.
Customer Think
MAY 22, 2023
How useful is this tool, really, for life and business use? How should we see it as marketers?
Logicalware
MAY 22, 2023
Sales teams involved in sales outreach must face a host of challenges to reach their targets and offer a great experience for customers. These challenges often mean they have to sacrifice valuable time in phone conversations due to uninteresting manual tasks and disconnected tools. Lack of automation and IT redundancy can hurt their efforts and create obstacles along the way, Puzzel Sales Intelligence focuses on automation with impact, freeing up time to invest in customer conversations and incr
Customer Think
MAY 22, 2023
This is the first of a two-part series on the various journeys we attribute to different constituents of our businesses. What are they? How do they differ? Why is it important to differentiate? And who needs to be involved and engaged when? That and mo.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Zonka Feedback
MAY 22, 2023
Blockchain continues to thrive as a new and revolutionary technology that is helping to usher in the digital transformation of businesses. By leveraging its immutable, secure ledger system, blockchain can be used to create trust between customers and companies. This trust can be further strengthened by providing customers with added transparency about their data and transactions.
Customer Think
MAY 22, 2023
Aside from those lucky few fortunate enough to work within the deepest layers of Google, nobody really knows how the search engine behemoth creates its local search and ranking algorithms. And the moment some genius figures it out, you can bet Google will change it again.
Uplifting Service
MAY 22, 2023
[link] Want to maximize your revenue growth? You may be overlooking some simple, low-cost ways to leverage your existing customers. Your customers have already proven that they’re willing to spend with you… so why not give them more opportunities to do so? Not by selling harder, but by serving better! Here’s what I mean: Service is creating value for someone else.
Customer Think
MAY 22, 2023
In today’s experience economy customer experience (CX) can make or break a brand. This is especially true as rising consumer expectations, inflationary pressures and an increasingly competitive business landscape are converging to make CX a business imperative.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Intercom
MAY 22, 2023
You satisfy your customers, but can you satisfy our curiosity? With Maartje Daems, Customer Support Manager at Plug&Pay. Please tell us a little bit about your company and what you do there. I’m a Customer Support Manager at Plug&Pay. Plug&Pay makes it easy to create an effective checkout flow for your product in just five minutes. You don’t need a complicated webshop if you only have a few products – you just need one optimized checkout flow per product.
Customer Think
MAY 22, 2023
McorpCX launches CXMA eLearning to educate, train, and engage everyone in an organization on customer-centric ways of thinking and behaving
Customer Think
MAY 22, 2023
In an increasingly interconnected world, where information is just a click away, the process of search has evolved significantly. While traditional search engines like Google and Bing have been the go-to platforms for finding information, the rise of social media platforms has introduced a new player in the game: in-platform search.
Customer Think
MAY 22, 2023
Ringover launches AI conversation intelligence platform for sales and customer service
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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