Callminer

JUNE 7, 2023

An excellent customer experience is vital for building customer loyalty. Find out how to choose the best customer experience platform for your business.

Customer Experience 182

Customer Experience Customer Loyalty 182

Intercom

JUNE 7, 2023

There’s a big question being asked in the customer service industry right now: what will the future of support look like in the age of AI? The reality is that it will require a combination of automation and humans – or as we like to say, “bots and brains.” AI and automation have presented huge opportunities for customer service teams in terms of scalability, time savings, faster resolutions and response times, and improved customer experiences.

Customer Service 103

Customer Service AI Technology Technology 103

Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. In an era where customers hold the power, their experience with a brand can make or break its success. With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences.

CX 85

CX Compliance Artificial Intelligence AI 85

ECXO

JUNE 7, 2023

We are thrilled to announce and extend our invitation to you for an exciting and informative discussion: “Creating Engaging Experiences in Real-time,” presented by the ECXO in collaboration with SAS. We have assembled a remarkable panel of experts, including Robert Neuwirth, Dr. Jörg Reinnarth, Michael Obermaier, and facilitated by Nicolette Wuring.

Customer Experience 80

Customer Experience CRM Omnichannel CX 80

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Hodusoft

JUNE 7, 2023

A Complete Guide to Session Initiation Protocol (SIP) Session Initiation Protocol (SIP) is one of the most commonly used protocols in Voice over Internet Protocol (VoIP) technology. It provides a simple framework to begin and end communication via the Internet. The protocol was developed by the Internet Engineering Task Force in 1996 and standardized in 1999.

Transportation 52

Transportation Start-ups Engineering Technology 52

Service Quality Institute

JUNE 7, 2023

Customer service sucks. It is worse today than in 1979 when I decided to do something about customer service and developed the world’s first customer service program, Feelings which was released in January 1980. Today my son, Matthew, who is in Minneapolis for 4 days with his family, wanted to go to Wally’s in Bloomington, Minnesota. This is one of his two favorite restaurants in the Twin Cities where I live.

Customer Service 52

Customer Service Retail Customer Expectations 52

MyCustomer Experience

JUNE 7, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.

CX 52

CX Customer Experience 52

Zendesk

JUNE 7, 2023

We know that AI tailored for CX and conversational experiences will change how businesses approach customer service—but you don’t have to take our word for it. At Relate 2023 , Zendesk customers across industries joined us to share how AI and emerging channels like messaging apps are making an impact on customer experience. One of those customers was Cox Automotive, the parent company of household names like Kelley Blue Book, Dealer.com, Autotrader, and more.

AI 52

AI E-commerce Manufacturing Finance 52

CX Network

JUNE 7, 2023

Colin Shaw explains why it is time to stop running and start focusing on the strategic questions that will define the future of CX

CX 52

CX 52

Customer Think

JUNE 7, 2023

$6M Expansion will Help RevSure Build Next-Gen-AI-Fueled Pipeline Acceleration Solution for B2B Companies

Innovation 52

Innovation B2B AI 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

CX Network

JUNE 7, 2023

Alan Pennington explains how to drive significant innovation through a carefully curated series of smaller scale changes

Innovation 52

Innovation CX 52

VOZIQ

JUNE 7, 2023

With AI taking up a crucial role in retention, it is time we recognize the importance of its presence. This month’s edition of best of the Internet will feature a blog from the best in businesses, with insights into exploring generative AI value chains and strategies for making informed decisions. Let’s start with an insightful blog from Mckinsey.

AI 40

AI Start-ups Innovation Technology 40

Uplifting Service

JUNE 7, 2023

[link] What will you do today to make your employees’ jobs easier? If you’re not thinking about this question every day, then you’re falling short on a key element of your leadership role. As a leader, your primary job isn’t to tell others what to do. It’s to clear a path and then get out of the way. Every team and organization have rules, policies, processes, or operating procedures that impede good service.

Legal 40

Legal Customer Service Technology Technology 40

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). In a manner, CLV has a strong correlation with the NPS. It is because a high NPS means satisfied customers who are more likely to make repeat purchases and refer others to your business.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

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CSAT.AI

JUNE 7, 2023

Friction is great when trying to remove layers of paint but it will also remove layers of your customers’ patience. Identifying customer friction, aka pain points, is part of the ongoing work of creating great customer experience and enduring customer relationships. Survey Says – ouch If you want to know what bothers your customers, ask them.

AI 68

AI Sentiment Analysis Entertainment Touchpoint 68

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). In a manner, CLV has a strong correlation with the NPS. It is because a high NPS means satisfied customers who are more likely to make repeat purchases and refer others to your business.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

With AI taking up a crucial role in retention, it is time we recognize the importance of its presence. This month’s edition of best of the Internet will feature a blog from the best in businesses, with insights into exploring generative AI value chains and strategies for making informed decisions. Let’s start with an insightful blog from Mckinsey.

AI 40

AI Start-ups Innovation Technology 40