Customer Think
SEPTEMBER 21, 2023
As a business leader, creating a brand identity that resounds with your audience isn’t simply about having a solid business plan, an eye-catching logo and color scheme, or a memorable slogan. It is about leveraging the ultimate customer experience.
Beyond Philosophy
SEPTEMBER 21, 2023
Catherine, one of our podcast listeners, wants to know how to establish her organization’s reputation for having low prices without the companion reputation for having cheap and low-quality products. It’s a good question that, in my experience, is easy to get wrong. However, since I would imagine some of you have a similar problem, I also wanted to share that discussion here with you.
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Fonolo
SEPTEMBER 21, 2023
Ready to level up your contact center team? Improving call center agent performance can seem overwhelming, and you might wonder where to start. Don’t fret — the simple suggestions and methods discussed in this guide will get you started. With some hard work, consistency, and great tools, your team will soon reach new heights of operational efficiency!
CX Network
SEPTEMBER 21, 2023
Mitch Todd, product marketing manager for NICE, shares the crucial steps businesses can take to empower contact center teams and drive efficiency
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
SEPTEMBER 21, 2023
We’ve all experienced frustration at poor customer service at some point, and these experiences more often than not taint our impression of the company that provided it. That’s why prioritizing excellent customer service must be a priority focus of any business that takes its reputation seriously. With platforms like PissedConsumer.
Help Scout
SEPTEMBER 21, 2023
The constant changes ins SaaS software can create extra work for support teams, and can require an almost sales-like approach. Here's how to succeed through periods of change.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
SEPTEMBER 21, 2023
As one of the top Forsta alternatives and competitors, Zonka Feedback is a perfect fit for enterprises looking for a comprehensive customer engagement strategy and enhanced business growth.
Zendesk
SEPTEMBER 21, 2023
An excellent customer experience (CX) hinges on a superior employee experience (EX). But research shows that many of today’s employees feel overworked, spread thin, and disengaged from their jobs—which ultimately impacts the bottom line. Zendesk and SimplyDirect surveyed more than 100 executives in IT, operations, and HR to identify their top concerns around the employee experience and gauge their thoughts on the most effective EX strategies.
MattsenKumar
SEPTEMBER 21, 2023
Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. It transforms how the company interacts with its customers, delivers valuable insights, and improves CX. The blog post discusses how Speech Analytics is reshaping CX and why it is poised to be a future trend.
Allen Speaks
SEPTEMBER 21, 2023
I don't know what happens in your home but in ours, everyone wants to watch a different channel! And today there are certainly a lot to chose from. In the world of service it is the same, there are many channels available for customers to receive service and every customer wants a different one! Just like you and I, our customers tune into different channels at different times.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
SurveySensum
SEPTEMBER 21, 2023
There are two companies A and B having similar numbers of customers and both want to increase their business. Company A, decided to run a substantial marketing campaign, investing hundreds of dollars in hopes of acquiring new customers. Unfortunately, the campaign only yielded two customers, generating a total of $50 in business. This shows the high cost of customer acquisition and how, at times, businesses fail to recoup their initial investment.
Intercom
SEPTEMBER 21, 2023
We may be in an era of technological disruption, but the age-old art of delighting customers remains an essential element of business success. The landscape of customer service is undergoing a massive paradigm shift. But while our tools may evolve and our strategies morph, the core idea doesn’t really change: providing great service to customers. Today, we’re not chasing after new insights or novel approaches; instead, we’re going back to the fundamental building blocks.
Zendesk
SEPTEMBER 21, 2023
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. PlentyMarkets App by LEAFWORKS PlentyMarkets App by LEAFWORKS (Support) links Plentymarkets customers and their order history to your Zendesk tickets. The Plentymarkets app automatically checks and links Plentymarkets users from all different marketplaces and their order history directly to Zendesk tickets.
Customer Think
SEPTEMBER 21, 2023
You’ve likely heard someone say, “Customer satisfaction is not enough.” While that might initially sound counterintuitive, considerable research supports the statement. The Fallacy of Satisfaction Invariably, you’ve stayed at a hotel that met all your basic needs. The room was clean, the price was reasonable, and the overall experience was fine. In essence, you were satisfied, but… The post Your Customer Is Satisfied – Are They a Coupon Away from Leaving?
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MyCustomer Experience
SEPTEMBER 21, 2023
Catherine, one of our podcast listeners, wants to know how to establish her organization's reputation for having low prices without the.
Help Scout
SEPTEMBER 21, 2023
Looking to create a ticketing system using Jira? Read on to learn about three different ways your team can use Jira to create, organize, and manage tickets.
Customer Think
SEPTEMBER 21, 2023
Admit it; digital transformation isn’t a luxury anymore; it’s an absolute necessity in today’s modern digital business landscape. And enterprises just can’t overlook its efficiency, agility, productivity, and overall revenue advantages. While most businesses have navigated their digital transformation journey, many are all set to jump on the digital transformation bandwagon by leveraging cutting-edge technology.
MyCustomer Experience
SEPTEMBER 21, 2023
Cirrus, the leading contact centre solutions provider, today announces an upgrade to its revolutionary contact centre platform, and it’s.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Win the Customer
SEPTEMBER 21, 2023
As we delve into the insights learned from customer experience trends, it’s evident that experience continues to be a driving force behind brand loyalty, customer retention, and ultimately, business success. In today’s hyper-competitive business landscape, providing exceptional customer experiences has become a non-negotiable priority for businesses across industries.
MyCustomer Experience
SEPTEMBER 21, 2023
At a time when mobile devices enjoy peak adoption rates, it is natural for their respective app stores to be flooded. This trend applies.
SugarCRM
SEPTEMBER 21, 2023
Over the past five years, the evolution of CRM and the way companies leverage Customer Relationship Management (CRM) has undergone a remarkable transformation. In this era of rapidly changing customer dynamics, the role of CRM has expanded well beyond its traditional boundaries. Long gone are the days when CRM systems were predominantly static repositories of customer data and sales records.
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