Adrian Swinscoe
AUGUST 1, 2023
Today’s interview is with Jose Herrera, CEO and Co-Founder of Horatio CX, a next generation CX outsourcing firm and the trusted partner of some of the […] The post Taking an employee-centric approach has allowed us to achieve an attrition rate of 5% – Interview with Jose Herrara of Horatio CX first appeared on Adrian Swinscoe.
eglobalis
AUGUST 1, 2023
How to use emotional design in CX to escape the B2B commodity trap , customer experience, product experience The post How to use emotional design in CX to escape the B2B commodity trap appeared first on Eglobalis.
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Customer Think
AUGUST 1, 2023
Source: Canva free Every industry has an abundance of email newsletters. It’s not hard to see why. Virtually everyone checks their email inbox daily, with many people taking multiple looks day and night. Therefore, it’s not enough to just send out emails. You’ll need an effective email newsletter that people care about.
C3Centricity
AUGUST 1, 2023
Customer retention is essential for the long-term success of any business. We all know that happy customers are more likely to make […] The post The Customer Retention Goldmine: How to Keep Customers Happy and Drive Exponential Growth first appeared on c3centricity.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
AUGUST 1, 2023
Optimizing customer experience is table stakes these days, as we all know. Doing so consistently, and in a way that balance organizational strategy with competitive pressures, and customer expectations in a consistently improving way can be a challenge, however.
Comm100
AUGUST 1, 2023
Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t happen. In today’s digital world, delivering exceptional customer service is paramount to gaining a competitive edge.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Experience Investigators
AUGUST 1, 2023
❔"I was talking to a colleague of mine in the marketing department, and we had a question for you: could the customer experience that our company delivers be used as a brand differentiator? If so, what would you recommend?"❔Shoutout to all the Chief Marketing Officers and Marketing Leaders who ha.
Customer Think
AUGUST 1, 2023
Zip through the bustling streets, feeling the wind in your hair and the thrill of adventure! Are you ready to embark on a journey through the world of scooter rental apps? Look no further as we present our exhilarating comparison guide, “Exploring Different Scooter Rental App Options.
SurveySensum
AUGUST 1, 2023
Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Seriously, it’s a game-changer! Understanding what loyalty really means and how it impacts a brand’s growth is absolutely crucial in coming up with killer strategies.
Customer Think
AUGUST 1, 2023
Capital has been getting ‘cheaper’ over the years. To navigate the global pandemic governments across the world have been printing money. In fact almost a fifth of ALL US dollars were created this year ([link] I’m sure value investors across the world over are at odds with this – wealth destroyed/ depleted at alarming rates.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Experience Investigators
AUGUST 1, 2023
Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. As a customer experience leader, it’s crucial to understand the potential of AI and how to leverage it effectively to elevate and not deduct from the customer journey. Here are a few ideas to explore the benefits, challenges, and best practices for integrating AI into your customer experience strategy.
Customer Think
AUGUST 1, 2023
Years ago, I was asked by one of my clients to make their business go viral. Essentially they wanted to create a fad so that their brand and associated products would fly off the shelves.
Zonka Feedback
AUGUST 1, 2023
In today's competitive eCommerce landscape, anticipating customer needs is no longer a "nice to have "; it's an absolute must!
Customer Think
AUGUST 1, 2023
In a recent article for martech.org, Christopher Penn wrote, "Everything in marketing is measurable, from top to bottom, from brand to customer satisfaction to purchase - you can measure 100% of marketing." He argued that when people say some aspect of.
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cxservice360
AUGUST 1, 2023
In the digital age, digitization has revolutionized numerous sectors, reshaping how businesses operate and impacting people’s daily lives. The transformative power of digitalization has facilitated The post 5 Vital Sectors Transformed by the Power of Digitization appeared first on CXService360.
Customer Think
AUGUST 1, 2023
AI-Driven SaaS Platform Continuously Detects and Reports Impostors to Reduce Fraud, Protect Brand Reputation
MyCustomer Experience
AUGUST 1, 2023
Is your business just going through the motions or is it actually delivering – and how do you know? When things appear to be running.
Customer Think
AUGUST 1, 2023
Authenticity is an essential part of an experience. However, authenticity is more complicated than you might think at first. We are discussing authenticity here because one of our podcast listeners asked us to discuss it. They are struggling with it in their experience and want advice on authenticity. Now, it seems simple.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
SugarCRM
AUGUST 1, 2023
Artificial Intelligence has slowly made its way into our daily lives, whether discussing self-driving cars, recommender tools, or complex predictive and personalized marketing and sales forecasting tools. ChatGPT also plays a huge role in driving the large-scale adoption of AI. However, a few questions still linger: How can you effectively use predictive AI within business operations?
Customer Think
AUGUST 1, 2023
Most people play the dating field before committing to the “one.” When it comes to their retail commitments, however, the “one” is usually many companies selling many things, in many ways. Consumerism, by nature, is polyamorous. A shopper may feel “loyal” to each retailer, but in reality it’s “poly-loyalty.
Lumoa
AUGUST 1, 2023
Lumoa Product News for July 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Anonymization has been further improved Lumoa has the ability to mask and anonymize and Personal Identifying Information (PII) that gets sent, even if it is apart of the open text comment.
Customer Think
AUGUST 1, 2023
As an original thinker, I think in systems or, as some systems thinkers call it, ‘thinking in circles’. The main difference between systems thinkers and serial thinkers is the scope of what we notice. Standard thinking is sequential.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Customer Think
AUGUST 1, 2023
E-commerce website owners now have an unparalleled word-of-mouth tool to simplify the referral sharing process
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