Customer Think
JULY 4, 2021
What is the point of a product or service? To benefit the people who use it! A successful product or service will focus on user experience as a metric of success. A big part of this is to look at interactive design. Interactive design is the relationship between the digital product and the consumer. In […].
CommBox
JULY 4, 2021
The past few months have caused many business practices to change at a rapid pace, with some of the most noticeable changes occurring in their support and customer experience (CX). This almost instant transformation is largely due to the shift in consumer behavior and customer expectations. In times of massive change such as this, brands need to keep abreast of the latest developments in digital customer communication technologies to survive.
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Customer Think
JULY 4, 2021
The Gig Economy – Work On-Demand In recent years, the world has been trending toward a gig-based economic format. A gig refers to when an independent worker is hired, often through a digital marketplace, to work on a short-term project or task on-demand, such as freelancers, independent contractors, and temporary hires. These gigs are often […].
Lightico
JULY 4, 2021
There are several reasons why an injury in the workplace should be reported right away to insurance companies : It can provide employees with better medical care. A more efficient accident investigation will be opened on the employee’s file. The employee will have better contact with medical providers. The employer will have better communication with the injured employee.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
JULY 4, 2021
Excellent customer service is key to any company’s success. So, what can you do to improve your customer service? Start at the front lines – with your customer service agents. They give assistance, provide answers, report issues, and they also build wonderful relationships with your customers. Peak Support is a business process outsourcing (BPO) company based out of Cambridge, Massachusetts, with more than 500 agents in the Philippines and the U.S.
Lightico
JULY 4, 2021
When an employee becomes injured, it is up to the employer to file an Employer’s First report of Injury or Illness. The timely report of an injury is essential for the patient’s management and outcome, as well as for injury prevention in the future. According to an article published in World Neurosurgery , “the first report of traumatic brain injury (TBI) in Angola reveals major problems with TBI management, road accident prevention, prehospital management, and loss of lives of young patients.”.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
The Customer Service Blog
JULY 4, 2021
One of the unexpected consequences of the coronavirus pandemic has been the shift from using cash to paying with credit or debit cards. This has been fine for some people, but not everyone has access to payment cards, and some people simply don’t like using cards and prefer good old fashioned coins and banknotes. In fact, recent research suggests that at least eight million people in the UK regard cash as a necessity.
Customer Think
JULY 4, 2021
It is no secret that Content Strategy is an important part of any well-oiled marketing machine. Most businesses, by now, understand that a well-executed Content Strategy helps your website rank higher in search engines, boost brand visibility, invoke trust, generate leads, and finally bring in sales. On top of that a solid content strategy provides […].
Customer Think
JULY 4, 2021
We have all got so used to shopping online that some commentators have sounded the alarm and warned that the high street is dead and the future for bricks and mortar retailers is bleak.There is no doubt that online will continue to grow. It is also tru.
Customer Think
JULY 4, 2021
Have you been resisting starting a blog for your business? If so, you’re missing out on a great opportunity to generate loyal, returning customers who can’t wait to consume more of your content and buy your products. Even if you don’t know how to create or edit a website,starting a blog is easy when you […].
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
JULY 4, 2021
Major changes over the last few months have led to a dramatic change in strategies. Adopting permanent hybrid working models for employees has left organisations questioning the need to maintain premised hardware and infrastructure. As a result, they’re looking to downsize their footprint in this area and move everything into the Cloud. The Cloud is […].
Customer Think
JULY 4, 2021
The retail sector has always been a highly competitive space for obvious reasons. However, the competition has grown to stratospheric levels ever since e-commerce arrived. This was fine too, with the retail sector finding different ways to cope with such market conditions. Then the coronavirus pandemic struck, leaving this industry in the lurch. Of course, […].
Customer Think
JULY 4, 2021
Just stop with the KPIs already Okay, so this is going to be controversial. Scandalous, even. But I’m going to come right out and say it: Please stop with the KPIs. Just quit it alread.
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