CX Accelerator
NOVEMBER 7, 2023
By Jeremy Watkin and the CX Accelerator Community I’ve got a big trip coming up, and in preparation, I needed to check my flight itinerary so I could book a rental car and long-term airport parking. It’s at that point I realized that I never received an email from the airline after booking my flight. Nearing full-on panic, I was relieved to see that they had charged my credit card.
Experience Investigators
NOVEMBER 7, 2023
When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. The problem, however, is those efforts are wasted if the new connections don’t stick. Customers expect (and deserve!) personalized, convenient, and fulfilling experiences. If a customer tries a new brand that fails to deliver on their needs—especially during the earliest interactions—they have little reason to support it.
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Customer Think
NOVEMBER 7, 2023
Many marketing pundits argue that companies should make environmental and social “purpose” an integral part of marketing communications. Read on to learn why you should approach purpose marketing cautiously. Purpose marketing can be defined as the use of messaging in external communications that expresses a company or brand’s core mission and values.
Zonka Feedback
NOVEMBER 7, 2023
With only two possible answers, collecting feedback using Yes or No surveys is one of the most effective ways to maximize response and capture actionable insights. Yes or no surveys, also known as dichotomous survey scales, allow respondents to provide quick and straightforward answers by choosing between two options: yes or no.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
NOVEMBER 7, 2023
Stop using the s-word! As soon as we see it in email subject lines for surveys, most of us hit the delete button. Of course, Read more The post S@*#!$%: The One Word to Scrub from Your Email Subject Lines for Surveys appeared first on Interaction Metrics.
DMG Consulting
NOVEMBER 7, 2023
MEDIA ALERT DMG Consulting Releases 2023 – 2024 Contact Center as a Service Product and Market Report Thriving market despite challenging macro-economic conditions Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services What: Releases 2023 – 2024 Contact Center as a Service Product and Market Report When: Today, 1 November 2023 Where: Available at the DMG Consulting online store Background: DMG Consul
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Experience Investigators
NOVEMBER 7, 2023
Are your part-time employees delivering the customer experience you want? They can be! In this episode, Jeannie Walters shares actionable strategies to help your part-time workforce understand the importance of a top-notch customer experience. From fostering a culture of customer feedback to implementing a Service Code, she guides you through the process of aligning your customer service with your overall customer experience mission.
Customer Think
NOVEMBER 7, 2023
One of the best ways to come up with a customer loyalty strategy is to understand the psychology behind it. Customers loyal to your brand are more likely to make repeat purchases, spend more money, and recommend your products or services to others.
CX Network
NOVEMBER 7, 2023
How APAC brands are leveraging cutting-edge technologies to enhance customer journeys
Customer Think
NOVEMBER 7, 2023
Level AI launches GenAI-powered VoC Insights, a new product that turns vast amounts of unstructured contact center data into actionable Voice of the Customer insights in real time
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
SugarCRM
NOVEMBER 7, 2023
Here’s the thing: customers today are flooded with ads, suggestions, emails, and other promotional materials like there’s no tomorrow in making a purchase decision. And we’re not saying this isn’t important in ensuring you have a well-prepped and primed audience base. It clearly is. But, it’s equally important to provide ways to self-service buying, especially in the initial phases of the buying process.
Customer Think
NOVEMBER 7, 2023
Do you know precisely who in your funnel will buy? During your conversation it seemed like these folks needed your solution, but from your history you know that being in your funnel may not indicate who will buy.
SurveySensum
NOVEMBER 7, 2023
Did you know that 79% of people shop on their mobile devices at least once in 6 months And no matter how attractive or data-driven your marketing campaigns are if you don’t provide a positive mobile CX to your customers then they are 62% less likely to make any future purchases from you? That’s why this should come as no surprise that the quality of mobile customer experience you provide to your customers has a profound impact on satisfaction, loyalty, and overall business performance.
Customer Think
NOVEMBER 7, 2023
What’s driving the prioritizations in Generative AI? As the spotlight has shifted to customer service, what can we expect from customer service in the future? The current state of customer service in many businesses is fraught with frustration—poorly designed chatbots and the maze like IVR systems (keypad hell) that leave customers yearning for human contact.
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Customer Think
NOVEMBER 7, 2023
Enhanced solutions empower contact center leaders to turn data-driven decisions into better customer outcomes with AI
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