Bill Quiseng
AUGUST 2, 2023
English writer Samuel Johnson said, “People need to be reminded more than they need to be instructed.” So when you prepare your team to engage and WOW your customers, I encourage you to remind them when you say, “Nobody raves about average. Don’t be just good. Be GREAT out there!
CX Network
AUGUST 2, 2023
11 vital customer service skills and why they are important for your business
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ECXO
AUGUST 2, 2023
How to Create an Amazing Customer Experience During one hour, Shep session he had two facilitators Tulio Milman and Ricardo S Gulko. Who is Shep Hyken: He is the Chief Amazement Officer at Shepard Presentations, one of the most important and respected experts in Customer Experience and Services worldwide, and among the best inspirational speaker around the globe.
Customer Think
AUGUST 2, 2023
Panera swimsuits are selling like hotcakes. What’s next? In June, the quick-serve chain introduced its latest fashion line, “Swim Soups: the You Pick 2 Collection,” inspired by its “You Pick 2” menu combos. The line includes eight mix-and-match pieces based on popular menu items (from grilled cheese to its strawberry poppy seed salad).
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
SurveySensum
AUGUST 2, 2023
Are you struggling to choose the right surveys to enhance your B2B customer experience journey? Do you also feel overwhelmed with the countless options available? – We’ve all been there. The truth is, selecting the most effective surveys can be a real challenge. And making the wrong choice can lead to wasted time and resources. But fear not!
Customer Think
AUGUST 2, 2023
Whilst the creative industry nursed its collective hangover following this year’s Creative Festival in Cannes and the Gutter Bar gleefully counted its money, it was interesting to read this year’s festival wrap up. Particularly the discussion around brand awareness versus direct response.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
InteractionMetrics
AUGUST 2, 2023
Why Fox Rent a Car (and, by association, its Managing Director Gerardo Bermejo) should spend more time on listening and less time on gaming their customer surveys! Few things bother me more than unscrupulous business practices. As a Customer Experience Analyst with decades in the CX industry, I thought I’d seen it all. But a recent experience with Fox Rent a Car showed me just how little they care.
VOZIQ
AUGUST 2, 2023
With AI becoming the topic of conversation and the rapid changes in the economy affecting businesses, leaders are looking at AI to be their ally in driving growth. Get acquainted with our pick of the best articles on customer retention, building trust with customers, and AI-enabling growth. What Smart Companies Know About Integrating AI(HBR) This blog shows the strategic integration of Artificial Intelligence (AI) in businesses.
The DiJulius Group
AUGUST 2, 2023
Who says engineering and entrepreneurship can’t mix? In this episode of The Customer Service Revolution, John’s guest, Kerry Siggins, is the dynamic CEO of StoneAge Holding and has successfully bridged the gap between these two seemingly polar worlds. From her engineering background to the helm of a tech company, Kerry has charted an unconventional path.
ECXO
AUGUST 2, 2023
We are a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
DMG Consulting
AUGUST 2, 2023
Interactions Analytics: Happy 20-Year Anniversary August 2023 Now in its 20 th year, the interaction analytics (IA) market is considered mature, with its solutions regarded as essential for most contact centers. Companies can easily buy IA applications from a wide range of competitors, including best-of-breed vendors, workforce engagement management (WEM) suite providers, contact center as a service (CCaaS) platform vendors, customer experience (CX) solution providers, business process outsource
ECXO
AUGUST 2, 2023
We are a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe.
MyCustomer Experience
AUGUST 2, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
Customer Think
AUGUST 2, 2023
Most of the time, as sellers, we focus on our self interests. As a result we spend a lot of time looking at our selling process and the things we want to do to our customers. We focus on the things that drive our success, perhaps not really understanding what the customer is trying to […] The post Our Customers Aren’t On A Buying Journey… appeared first on Partners in EXCELLENCE.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CX Network
AUGUST 2, 2023
Catch up with the key takeaways from our expert speakers at All Access: Contact Centers
Customer Think
AUGUST 2, 2023
Retail industries have been facing a surge of competition over the past few years. Due to this reason, it is important to develop and design an effective website rightly. When building a website, it is necessary to use the right Content Managemnet System (CMS). A CMS platform helps manage, create, and update content without challenges.
Intercom
AUGUST 2, 2023
With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? In today’s fast-paced and competitive business landscape, innovation has become quite the buzzword. Companies are constantly striving to create groundbreaking products and services, but amidst the glitz of disruptive technologies, there’s one aspect that often remains overlooked: the customer experience.
Customer Think
AUGUST 2, 2023
In the last decade, agile and scrum theory has proliferated – a boon for XM, if you ask me. This ‘insights to action’ loop is analogous to a burndown chart.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
ECXO
AUGUST 2, 2023
With the cost-of-living crisis continuing and the UK now in a recession, industries have to acclimatise to shifting market trends and consumer behaviour to maintain revenue and hit sales targets. The telecommunications industry is susceptible to consumers’ different priorities in times of economic hardship – many consumers will stick with the handset they already have or shop around for a cheaper deal elsewhere, even if the monthly pay package offers less data or perks.
Hodusoft
AUGUST 2, 2023
Cost Per Call : A Key Metric for Your Contact Center Have you ever wondered how much money you spend to handle a single call? If you’ve mulled over the question, then you must be aware of the concept known as ‘cost per call.’ Cost per call is one of the most important metrics for contact centers. As an owner or a manager of a contact center, you must calculate your cost per call to make sure that you have no inefficiencies in your operations.
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