Uniphore
JANUARY 24, 2022
E-BOOK. Go Beyond Call Center Coaching with Real-Time Agent Assist. Agent assist software builds agent engagement and proficiency with live call center coaching, training and process optimization. Get Your Copy Now. Agent Engagement Matters. With agent attrition racking up an estimated $91 billion* globally, the true cost of employee disengagement is too high to ignore.
Customer Think
JANUARY 24, 2022
Apparently, I stuck my foot into my mouth, but I’m getting use to the taste of shoe leather. It’s Friday, it’s been a busy week. I was reading a LinkedIn article on “Cold Calling… ” I’m beginning to think articles or surveys about cold calling happen when you don’t have anything else to talk about. [.].
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Conversation Agent
JANUARY 24, 2022
Elizabeth Books is a bookshop in Western Australia. The self-proclaimed home of the blind date with a book. Blind tasting for books is the opposite of using differentiation in look to stand out. With the added benefit that you could discover an amazing writer you would have never considered otherwise. What happens if you take away differentiation in look?
Customer Think
JANUARY 24, 2022
Image Credit: Pixabay The eCommerce industry has been experiencing a boom in the past two years. With the advent of the global pandemic, more people resorted to eCommerce to meet their needs. According to Statista, more than 2.14 billion people made online purchases in 2021, which was way higher than the 1.6 billion that made […].
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Aquire
JANUARY 24, 2022
You may know this already: the adoption of chatbots has been steadily on the rise for years now, as they’ve been helping businesses — not only increase conversions and sales — but also improve customer experience and customer satisfaction. If you’re curious about the state of chatbots, we have shortlisted 33 chatbot statistics and trends to give you an idea of what a chatbot can do for your business.
Customer Think
JANUARY 24, 2022
Businesses are always looking for ways to make customers happy, from offering promotions to running a great service level call center. Over the last few years, personalized video marketing has taken off as a popular, effective way to draw in both new and returning customers. If you’ve been considering this for your own marketing strategy, […].
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
JANUARY 24, 2022
So, you’ve got a stellar product… Now what? In a world where customers have seemingly infinite options of products to choose from, earning a customer’s sustained loyalty to your product, and thereby reducing churn, has become the fuel that enables a company to out-pace the rest of its pack. Whereas customer service was once considered […].
PeopleMetrics
JANUARY 24, 2022
As we enter our 22 nd year at PeopleMetrics, I thought it was time for an update on where we are, where we are going as a company and my perspective on the CX industry. As always and forever, we are obsessed with helping our clients measure, understand and create better experiences for their customers (clients, members, patients, guests) and their employees.
Customer Think
JANUARY 24, 2022
The philosophy of no-code/low code technology — that business users can build their solutions all on their own — resonates with enterprises. According to Gartner, 41% of non-technical employees develop their own solutions, and because of no-code/low-code adoption, the number of such employees will significantly increase in 2023. But with the benefit of faster development […].
Lightico
JANUARY 24, 2022
The insurance industry is constantly changing. In order to keep up with the times, it is important for businesses within this industry to improve their change management skills. Many organizations struggle with implementing changes and often face resistance from employees. In this blog post, we will discuss some ways that you can improve change management within your organization.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
JANUARY 24, 2022
Over the last 20 years, Customer Experience has been a concept embraced by businesses. However, despite this emphasis on providing excellent experiences, customer satisfaction levels have not improved. Many of you might think, well, that’s bec.
MyCustomer Experience
JANUARY 24, 2022
AHere’s how you can build rich insights that will help support business decisions… Voice is now a Digital User Interface (UI), and. 24th Jan 2022. By Gary Pipes.
Customer Think
JANUARY 24, 2022
Business leaders must aspire for human-centered insights, not just intelligence Many businesses today, in their marketing and sales operations, have an insatiable thirst for data and intelligence about their buyers and customers. The last two.
1 to 1
JANUARY 24, 2022
Over the last two years, the COVID-19 crisis has motivated businesses all over the world to jump-start their digital transformations and find ways to better automate their customer experiences. The result was a dramatically accelerated volume of e-commerce, online communications, and direct-to-consumer transactions, as companies everywhere engaged in a frantic effort to replace the human-to-human, face-to-face interactions that were suddenly no longer possible.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
JANUARY 24, 2022
The new PX+ channel program expands global market reach to help B2B organizations improve their customer support experience.
Zendesk
JANUARY 24, 2022
Salespeople must be able to emphasize the value of a wide variety of products and services. But before they can even get to that point, they need to make their biggest sale ever: themselves. When you’re applying for a sales job, you’re essentially selling your value to a hiring manager. How can you make their life easier? What will you do to improve their company’s bottom line?
Shep Hyken
JANUARY 24, 2022
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 5 Ways to Ensure Customer Satisfaction in a Supply Chain Crisis by Staples Worklife Magazine. (Staples Worklife Magazine) The supply chain crisis is causing product backorders and shipping delays that will affect all shoppers this holiday season.
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