Adrian Swinscoe
MAY 9, 2023
This is a guest post by Sarah Robbins, Vice President, Customer – International at Khoros. Social media has been crucial for marketers amidst the cost of […] The post Instant, Urgent, and Immediate – The experience today’s consumers want first appeared on Adrian Swinscoe.
eglobalis
MAY 9, 2023
Designing a differentiated B2B experience – a 22 step challenge The post Designing a differentiated B2B experience – a 22 step challenge appeared first on Eglobalis.
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Lumoa
MAY 9, 2023
In the highly competitive world of business, understanding and enhancing the customer experience is of paramount importance. By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services.
Qmatic
MAY 9, 2023
Would you rather wait in a long line, not knowing where you are in a queue and if you have to go to another counter? Or, would you prefer to know how long the wait will be, where you are in a queue, who will be serving you, and how long your visit will take from start to finish?
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Intercom
MAY 9, 2023
The thought of upleveling your customer service strategy with AI is incredibly exciting – but can also feel a little daunting. Today, we’re starting to roll out early access to Fin, our breakthrough AI bot powered by GPT-4, OpenAI’s most advanced model, and Intercom’s proprietary technology. More than 10,000 people have joined the waitlist since our announcement in March, and we’ve had some great learnings from the beta so far.
Customer Think
MAY 9, 2023
AI-powered chatbot, image generator, and text generator features to revolutionize email marketing campaigns
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zendesk
MAY 9, 2023
Our playbook for controlling costs with AI is filled with real-world examples of how companies are using tools built for CX to achieve meaningful results. Competition is mounting, the market is changing, and costs are rising – yet customer service teams are expected to deliver great experiences with less. We believe using AI built specifically for CX can lighten the burden on your service team, helping you face these challenges head-on.
Logicalware
MAY 9, 2023
As the season of renewal and new beginnings, spring has been eagerly awaited by many. For Scottish Water’s Contact Centre and Scheduling Team Manager, Emma Hoare, this sentiment rings particularly true. In an exclusive interview, Emma shared with us the exceptional customer service strategy that Scottish Water prides itself on and how it was put to the ultimate test in December 2022 when a temperature drop caused frozen pipes and a subsequent rise in temperature led to burst pipes.
Zendesk
MAY 9, 2023
The digital transformation in retail has fundamentally changed the way the entire industry operates. From supply chain management to predictive analytics, it has increased speed and efficiency across all areas of the retail business. In today’s hyper-competitive environment, agility is critical to attracting and keeping customers. Shoppers know they have choices, and retailers who aim to keep their business from walking out the door need to put customers at the center.
CallCare
MAY 9, 2023
Want to deliver a better customer experience across the board? Integrating digital tools, embracing new technologies and making use of data-driven insights could be essential to achieving your goals. The bottom line is that today’s customers expect more. As technology advances, they expect faster, more consistent experiences with the companies they interact with.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Zendesk
MAY 9, 2023
Leaders in the Software and Cloud Services industry are responding to increasing competition by doubling down on CX. See the latest trends and how tech companies are adapting their CX strategy. The post Top trends to watch in Software CX appeared first on Zendesk.
Zonka Feedback
MAY 9, 2023
With Customer Feedback, understand what your customers want and offer targeted solutions to retain them over the long term. Getting customers is only half the battle, keeping them is the other half that requires much more effort. Intercom once witnessed customer churn when it started losing customers at an alarming rate, with a churn rate of 5.5% per month.
Lightico
MAY 9, 2023
The Importance of Innovation in Banking As banking continues to evolve, innovation is critical to staying relevant and competitive in the market. Unfortunately, many financial institutions are still hesitant to embrace new technologies and ideas, leading to a dangerous “do-nothing” attitude that can have severe consequences for the banking industry as a whole Banks have always been at the forefront of technological innovation, but the pace of change in recent years has been unprecede
ProProfs
MAY 9, 2023
In this competitive business world, the success of an enterprise depends a lot on the efficacy of its marketing funnel. A well-executed marketing funnel can consistently bring in relevant leads and sales, whereas a flawed one can make it difficult to close deals. The act of expanding a business through an effective quiz funnel has become increasingly popular in recent years, as it allows businesses to engage with their target audience in a fun and interactive way while also gathering valuable in
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Experience Investigators
MAY 9, 2023
The post [Experience Action Podcast] Getting Data Right [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.
Zendesk
MAY 9, 2023
The post How to use AI to reduce service costs in manufacturing appeared first on Zendesk.
SugarCRM
MAY 9, 2023
Customer Experience (CX) has recently become a buzzword, a phenomenon that Adrian Swinscoe , customer experience consultant and expert, attributes to the power of choice the internet has bestowed upon modern consumers. With the differences between products and services narrowing on a daily basis, customer service and customer experience is becoming the main way for companies to fuel growth sustainably and differentiate themselves from the competition.
Lumoa
MAY 9, 2023
Lumoa Product News for April 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Try the new Impact Page We are going to be recreating the Impact page in Lumoa. You can try it out right now by logging in to Lumoa, but we wanted to showcase why we are making this change: The new impact page should be faster and more consistent in how it loads
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Zendesk
MAY 9, 2023
The world is changing and customer experience is shifting alongside. Advances in technology, combined with new and ongoing business challenges, put us all under pressure to continue to evolve, improve, and do more for our customers. Many businesses have managed through supply chain disruptions, rising costs, and the ongoing shift into the digital landscape—all while under a cloud layer of ongoing economic uncertainty.
Zendesk
MAY 9, 2023
It’s fair to say the manufacturing industry is on the fast track to digital transformation. The pandemic exposed the fragility of our global supply chains, resulting in shortages on shelves and overstocks in warehouses. Meanwhile, as the pandemic subsides, inflation is driving up the cost of goods and logistics, putting the squeeze on companies still recovering from the aftermath of the past few years.
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