Steven Van Belleghem
JANUARY 10, 2023
TikTok: What’s Next 2023 Trend Report. The TikTok What’s Next Report 2023 is designed to help marketers understand how consumers’ wants and needs will change in the upcoming year and what that will mean for their strategies, both on and off of TikTok. Its findings are consolidated into three major trend forces: Actionable Entertainment.
Customer Think
JANUARY 10, 2023
When Dale Carnegie published How to Win Friends and Influence People in 1937 he laid the foundation for sales thinking that continues today: find folks with a need, get into a relationship, and tell them about the features, functions, and benefits of your solution in a way that induces them to buy it. But it’s […].
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MyCustomer Experience
JANUARY 10, 2023
Firstly, the happiest of New Year’s to everyone, and I hope you all had a wonderful break over the holiday season. As we kick off 2023, our. 10th Jan 2023. By Stuart Dorman Chief Innovation Officer.
Fonolo
JANUARY 10, 2023
Wondering how to use artificial intelligence (AI) in your call center? It’s a hot topic, and many call center managers want to know what this rapidly evolving technology will mean for their organizations. There are so many questions — and some concerns, too. Some people worry that AI is dangerous. Others have their eyes on job loss, thinking that AI might replace human agents altogether.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
ModSquad
JANUARY 10, 2023
These days everyone is talking about “delivering great experiences”. For us, that phrase isn’t just the latest trend in marketese, it goes to the very heart of what we do – it is what we’ve been doing since we started 15 years ago. We’ve always believed that great customer experiences and vibrant communities could transform businesses and organizations.
Customer Think
JANUARY 10, 2023
Banks Should Embrace the Opportunities Created by Open Banking The growth of FinTechs and our increased reliance on online payment platforms has led to a sharp rise in digital banking services, as more and more customers link their accounts between different providers. This trend, enabled by profound leaps in technology, has established a newly connected […].
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Customer Think
JANUARY 10, 2023
With a remote working style, the picture needs more focus. Managing such distributed employees working individually in their homes is quite a task. This begs the question, “How did companies manage their business without a hitch?” Were there any special skills they implemented? Certainly, it is “leadership.” In the office workplace, a leader manages and […].
MyCustomer Experience
JANUARY 10, 2023
Firstly, the happiest of New Year’s to everyone, and I hope you all had a wonderful break over the holiday season. As we kick off 2023, our. 10th Jan 2023. By Joe O'Brien Global Corporate Communications and PR.
Customer Think
JANUARY 10, 2023
What do leadership and rabbits have to do with each other? Usually, not much. However, in the context of leading a team that needs to put the customer at the center of everything they do, I have a story that explains how they are. It turns out that.
Experience Investigators
JANUARY 10, 2023
The post [Experience Action Podcast] Defining Customer Experience [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
JANUARY 10, 2023
The beginning of a new year is what behavioral scientists call a temporal landmark, a time that stands apart from other times and often prompts a desire to make significant changes in our lives. If you doubt the impact of temporal landmarks, just con.
SugarCRM
JANUARY 10, 2023
We’ve been automating processes to make our lives easier since the Industrial Revolution, when mechanization replaced the need for human labor to make tools and other devices. Today, computers power some of the world’s most important processes, from car manufacturing to medical procedures to farming. In every instance, automation takes the manual work out of everyday operations so professionals can concentrate on the things that truly require human brainpower. .
Customer Think
JANUARY 10, 2023
New capabilities for NEVA Discover present advanced automation experience.
Shep Hyken
JANUARY 10, 2023
B2B or B2C…CX is CX . Putting the Human Experience First as a Business Strategy. Shep Hyken interviews Carla Guzzetti, Senior Vice President for Experience and Product Messaging at Extreme Networks. She shares how companies can design a better experience, in B2B and B2C industries, by focusing on the individual needs of their customers and employees.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Zendesk
JANUARY 10, 2023
If these past few years weren’t already enough of a stress test for customer support teams, they’re now staring down the face of a likely recession. It doesn’t stop there, though. A recent survey from McKinsey & Company. reveals that 61 percent of support leaders are reporting an increase in contact volume—a trend that many expect will continue.
Experience Investigators
JANUARY 10, 2023
What would success look like in a year? Let’s imagine a year from today…. Customers are happier than they’ve ever been , and you know that because their feedback shows it. Employees are engaged in not just the idea of customer experience , but in their role as an important part of it. Leaders are working closely across the organization for the goals around a seamless, constantly improving customer journey.
Lightico
JANUARY 10, 2023
The economic downturn and rising interest rates has a deep impact on the consumer lending space. Delinquencies are starting to rise, auto loan defaults are increasing, and concerns about rising costs are ubiquitous. To learn more about the current state of borrowing habits and experiences, Lightico commissioned a survey of 1,449 Americans. We found that a majority of consumers are concerned about their ability to repay loans, but have some doubts about their bank or auto lender’s ability to supp
Customer Think
JANUARY 10, 2023
I saw an old term—“single point of failure”—used in a new way today. I’ve always thought of it as an engineering term, reminding me of that one Bay Bridge panel that fell down during the Loma Prieta earthquake in the Bay Area, in 1989, an earthquake th.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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