Callminer

FEBRUARY 4, 2021

More customers are vulnerable today than ever before, in part due to the COVID-19 pandemic that has led to increase in health and financial crises. While customer vulnerability isn’t new, it’s time companies take action to identify vulnerable customers and implement solutions to better equip company representatives and customer service agents to interact with customers experiencing vulnerability.

Contact Center 345

Contact Center Artificial Intelligence Finance Engineering 345

Fonolo

FEBRUARY 4, 2021

Many hands make light work, so the saying goes. However, it doesn’t always make for the desired outcome. This is especially true when it comes to contact center outsourcing. It may be tempting to hire an external team when faced with high call volumes, but in doing so, you risk lowering the quality of your customer experience. Luckily, there are many tools and technologies out there that can help you avoid the need for outsourcing.

Contact Center 154

Contact Center Technology Technology AI 154

Customer Service Life

FEBRUARY 4, 2021

Caviar limes are a cult classic with FruitStand customers. Some purchase them every month, hooked on these pickle-shaped pinky finger-sized fruits. Slice them in half then squeeze out the inside of the fruit, literally crunchy sparkling citrus pearls, onto guacamole, fish or in a margarita. They make any meal unique! FruitStand is an online marketplace that partners with small farms across the United States to bring high quality, often times super weird, limited seasonal produce to the doorsteps

Close the Loop 92

Close the Loop E-commerce Start-ups Customer Experience Management 92

Astute

FEBRUARY 4, 2021

Customer service automation helps companies with providing exceptional customer service and building customer loyalty. The post Building Customer Loyalty: 3 Unexpected Ways Email Automation Can Help appeared first on Astute.

Customer Loyalty 52

Customer Loyalty Customer Service Customer Experience 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Qualtrics

FEBRUARY 4, 2021

State and local governments have struggled to manage vaccine distribution. We can do better – because we already have the tools to make this experience seamless. Here’s how. After all the excitement and planning to get the vaccines approved, we are now confronted by daily headlines on the challenges of distribution. One of the most significant pain points has been aligning demand with a clear and seamless assessment and scheduling process.

Government 47

Government Technology Technology Customer Experience 47

Knowmax

FEBRUARY 4, 2021

Ways to automate customer support without degrading experience.

Customer Experience 52

Customer Experience 52

Intercom, Inc.

FEBRUARY 4, 2021

The Cool Planet Group CEO has had a fascinating career to date, having started and sold three businesses for over three-quarters of a billion dollars before he was forty – including Inspired Gaming and The Cloud. But his current venture is more personal to him, and is he says born out of a motivation to create something that would make a positive impact on the world, rather than just make money.

Transportation 183

Transportation Gaming Agriculture Start-ups 183

Qualtrics

FEBRUARY 4, 2021

Never before has IT been so essential for businesses. It connects us with colleagues and customers, increases productivity and helps employees deliver their best work. IT leaders now have a critical opportunity to take center stage in designing and improving employee experiences. Here's how. While most of us are in lockdown during the pandemic, forced to work from home or remotely, IT departments are the unsung superheroes, scrambling into action and working feverishly over their laptops to keep

Artificial Intelligence 26

Artificial Intelligence Technology Technology Social Media 26

ProProfs

FEBRUARY 4, 2021

Table of contents [ Hide ]. What is Connecticut Sexual Harassment Training? CT Sexual Harassment Training Laws & Requirements. Who Needs Connecticut Sexual Harassment Training? What Topics Do You Need to Cover in the Training? CT Sexual Harassment Prevention Training. Training Recordkeeping in Connecticut. Penalties for Non-Compliance. Best Course for Mandatory Training.

Compliance 52

Compliance Legal Government Education 52

SugarCRM

FEBRUARY 4, 2021

When it comes to modern CRM technology, there is good and bad news. The good news is that CRM is now the largest software market. The bad news is that CRM is now the largest software market. I know. Mind-blowing, right? Let me break it down for you. Today, we have dozens of CRMs flooding the market, and while that means that users have more choices, it also means that there is a lot of noise and confusion.

CRM 26

CRM Artificial Intelligence Finance Actionable Insights 26

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