Bill Quiseng

MARCH 23, 2022

“People need to be reminded more often than they need to be instructed.” Samuel Johnson. In the 1980s TV police drama series, Sgt. Phil Esterhaus, portrayed by Michael Conrad, cautioned his officers at the end of roll call with “Let’s be careful out there” When I was GM at The Henry Dearborn-Autograph Collection, Dearborn, MI, one of our senior sales managers ended their daily morning stand-up meeting with “Let’s be safe out there” But I told them

Education 109

Education Customer Service Sales 109

Steven Van Belleghem

MARCH 23, 2022

Health services to the home. Today, we’re entering a new phase. More and more organizations are building their services around the customer, actually going to them. I find it extremely fascinating to see that the old model is now being turned upside down. Once upon a time, we used to get excited about getting “fibre to the home” (FTTH). Well, today, we’re going to see more and more “services to the home” (STTH).

Retail 120

Retail Healthcare Start-ups CX 120

Shep Hyken

MARCH 23, 2022

I recently received a note from my friend and Shepard Letter subscriber, Michael Staenberg. He commented on the recent Never, Never, Never Be Late article and sent a list of what he referred to as Things that Require Zero Talent. At the top of the list was being on time. . I’ve seen lists like this before. They include being on time, having a good work ethic and a positive attitude, doing more than expected, and more. .

Start-ups 112

Start-ups Customer Service 112

Comm100

MARCH 23, 2022

As financial institutions emerge from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available metrics, this is a period of unprecedented growth for credit unions around the world. The World Council of Credit Unions recently reported a 29% global growth in CU membership year-over year. With such growth, partly driven by raised bank fees, comes great opportunity to expand membership.

Social Media 89

Social Media Omnichannel Start-ups Technology 89

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Customer Bliss

MARCH 23, 2022

Treating customers with dignity and respect starts with treating employees the same way. Employees need to feel it, experience it, and receive it themselves. The beloved companies care for their employees, because they know this internal culture builds trust and inspires great work. Furthermore, in the wake of the “Great Resignation,” companies in every industry are feeling upheaval.

Engineering 55

Engineering Start-ups Innovation 55

The DiJulius Group

MARCH 23, 2022

Most books that teach how to build and grow a company are organized around the functional areas of business, such as people, finance, operations, and marketing. Those factors are important – no question. But what is missing is an overarching methodology that systematically drives execution on the activities that will lead to BIG growth and. Read Full Article.

Finance 52

Finance 52

Lightico

MARCH 23, 2022

What is an MGA in insurance ? Insurance MGA’s, or Managing General Agents, perform many tasks that typical insurance companies normally handle. These tasks can include binding coverage, underwriting, settling claims, and appointing retail agents in a certain region. The MGA business model has been around for many years, and it’s a popular choice for insurers who want to enter the casualty markets.

Retail 52

Retail Innovation Sales Customer Service 52

MyCustomer Experience

MARCH 23, 2022

WRetail footfall in the UK decreased by 17.1% year-on-two-years (Yo2Y) last month according to the British Retail Consortium (BRC). The BRC. 23rd Mar 2022. By Jo Weigh Senior Manager Consulting EMEA.

Retail 52

Retail Management Consulting 52

Knowmax

MARCH 23, 2022

The post How To Create Effective Troubleshooting Flowcharts For Customer Service? appeared first on Knowmax.

Customer Service 52

Customer Service 52

MyCustomer Experience

MARCH 23, 2022

HIf the first universal truth of a successful business is that you must please your customers, the second universal truth is that you’re. 23rd Mar 2022. By Joanna Clark Simpson Head of Marketing at PissedConsumer.com.

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Intercom, Inc.

MARCH 23, 2022

We’ve just wrapped up an incredible day of New at Intercom , our first global virtual launch event, where we discussed our vision for the future of customer engagement and unveiled some incredible new products. If you were there, you know first-hand how much news we shared throughout the event. If you weren’t, you’re probably wondering what you missed – read on to discover the biggest highlights from New at Intercom.

Sports 220

Sports Business Growth Omnichannel Gaming 220