Callminer
OCTOBER 12, 2022
Product recalls can have a dramatic impact on both a business's reputation and bottom-line. Read on to hear advice from industry experts on how to reduce product recalls.
Heart of the Customer
OCTOBER 12, 2022
Visualize, monitor, and manage your journeys with a customized metric designed around your needs, your organization, and your customers.
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Shep Hyken
OCTOBER 12, 2022
Social customer care may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important. More and more customers are turning to social media to get help. More on why in just a moment. For now, let’s address why companies aren’t using social channels. . When a company tells me they don’t want to participate in social media customer care, I ask why.
Heart of the Customer
OCTOBER 12, 2022
Show business impact quickly by mplementing a closed loop feedback system. You probably already have the tools you need to get started!
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Intercom, Inc.
OCTOBER 12, 2022
Customer engagement is the lifeblood of internet business. In a competitive, ever-changing market, establishing deep relationships with your customers is essential for your business to thrive. . At Intercom, we understand that the best way to engage your customers is by delivering the right message, to the right person, at the right time. We’re committed to building a product that helps you understand your customers’ goals and solve their problems in a personalized, contextual way. .
Totango
OCTOBER 12, 2022
Recent years have seen an astonishing rise in the popularity of subscription-based products and services. The world of ownership is being replaced by Spotify, Hulu, Amazon Prime, and a host of other on-demand services. And of course, customers can easily cancel the very second they become dissatisfied, lose interest, or feel they aren’t getting the value they expected. .
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
TeamSupport
OCTOBER 12, 2022
Most businesses maintain some sort of customer self-service tools, whether it’s a chatbot or guide bot framework or a collection of knowledge base articles. Chances are your business maintains some sort of a self-service option, but does your business do a good job of promoting that to your customers? Self-service provides customers the opportunity to solve a question on their own without directly involving your customer support team or help desk ticketing software.
ClearAction
OCTOBER 12, 2022
5 Best Experience Management Metrics Lynn Hunsaker. Why are experience management metrics the #1 challenge year after year? Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. This means current experience management metrics are insufficient! (NPS, CSAT, FCR, Health / Effort Score, etc.) Interestingly, Employee Experience or Partner Experience can be substituted for CX below.
Service Quality Institute
OCTOBER 12, 2022
We like to bash the government, but I think recognition and applause are needed when we encounter awesome service. I was on the public tennis court on a Thursday in Bloomington at about 3 PM when my former mailman, Scott Pelton, got out of his delivery vehicle and approached me. He had a package from Switzerland that had arrived Monday at my former office.
SurveySensum
OCTOBER 12, 2022
Why is Jotform so popular? Reasons to look for a Jotform Alternative. Top 10 Jotform competitors & alternatives in 2022. SurveySensum. ClickUp. Google Forms. Paperform. Typeform. FormAssembly. SurveyMonkey. Zoho Forms. ProProfs Survey Maker. Wufoo. Key Takeaway. Jotform is an online worldwide platform that helps businesses create robust forms easily on any device.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
DMG Consulting
OCTOBER 12, 2022
Question: What’s the difference between real-time guidance and next-best-action recommendations in interaction analytics solutions? Answer: Real-time guidance (RTG) applications leverage artificial intelligence (AI) technologies to understand live conversations as they occur and to use this information to deliver actionable alerts or recommendations to agents and/or supervisors.
MyCustomer Experience
OCTOBER 12, 2022
For companies and organisations across sectors and markets, an age-old question frequently thought about is ‘what can I be doing more of?’. 12th Oct 2022. By James Dodkins Customer Experience (CX) Evangelist.
SugarCRM
OCTOBER 12, 2022
Since the last Scoop update, we’ve been working to deliver the latest and greatest in innovation, user experience, and better value. We’re very excited to show you what’s in store in our Q4 2022 (12.2) release for Market, Sell, and Serve. For Enterprise customers, most of the Sell and Serve capabilities we talk about here will come to you with the April 2023 release.
Intercom
OCTOBER 12, 2022
Customer expectations are higher than ever, and businesses are struggling to keep up with the changing landscape of customer support. At Intercom, we’re committed to building a product that enables businesses to offer a world-class, personalized customer experience. As the world of customer support evolves, our product evolves alongside it. . Today at New at Intercom, our fall product launch event, we unveiled a host of exciting new products and features to help you and your team to build deeper
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Hodusoft
OCTOBER 12, 2022
Hosted PBX vs SIP trunking: 7 Key Differences & What Your Business Should Choose? Business communication has rapidly evolved in the past few decades. As more and more businesses are adopting VoIP technology, organizations are under tremendous pressure to choose between hosted PBX and SIP Trunking. Both options offer advanced features that help to upgrade business communication.
ClientSuccess
OCTOBER 12, 2022
In today’s modern SaaS landscape, customer-focused teams constantly look for new ways to innovate and grow. Usually, this requires organization-wide investment in people, processes, and tools to make this happen. As customer success departments have expanded in scope and role in recent years, customer success software has emerged as a critical investment for SaaS organizations looking to grow their bottom line, better support their customers, and set employees up for success.
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