Futurelab
MARCH 15, 2024
#NoBullshitCX #20yearsFuturelab “Question (almost) everything.” Are you innovating “a faster horse”?A few years ago, I worked with the world leader in logistics supplies. They wanted to refresh their innovation process. Until then they typically interviewed all their customers once a year with a 200-question-long survey and held co-creation sessions with some of them.
Customer Think
MARCH 15, 2024
When I was an undergrad at The University of Colorado Boulder, I went back and forth when it was time to declare a major. I was one of the many students who selected undecided at the beginning of my freshman year. That said, my favorite class freshman year was Macro Economics.
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Beyond Philosophy
MARCH 15, 2024
You will have a customer crisis. We apologize for being so direct, but the fact is customer crises are inevitable. When it does happen, will you be able to navigate it to an acceptable outcome? Do you have a comprehensive approach? We doubt it. Few organizations do. Most think a customer crisis isn’t going to happen to them or that they will be able to manage it when it does with their business-as-usual approach.
ECXO
MARCH 15, 2024
The 7 Sins of Customer Experience If you fancy watching a quick video summary of this article, click the link below and enjoy: The 7 Sins of CX Are you ready to discover some awesome strategies that can help you take your customers’ experience to the next level? In the dynamic and ever-evolving world of customer experience, there are countless possibilities and challenges that businesses need to tackle.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
CX Network
MARCH 15, 2024
CX Network's top 50 people making an impact on customer experience
Customer Think
MARCH 15, 2024
Value. It’s become a buzzword of little…value. What does it mean to B2B buyers? Often, companies think of value in relation to their business — more so than for their customers. They think it lives within the features of their products. As marketers, we’re told our content and buyer experiences must deliver value.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
MARCH 15, 2024
Telling your prospects to buy from you is like trying to take a cat for a walk. They’ll stay rooted in position and won’t budge and the more you try to push them towards you, the more intractable your prospects will be.
The Squawk Point
MARCH 15, 2024
What Does Your Customer Need? “Your customer doesn’t want a drill. He wants a hole.” You have no doubt heard that one before. Working through customer requirements is difficult , particularly when customers don’t know what they want. Do Customers Want Cameras? I found a story in an old 1990s textbook ( The Leader’s Handbook ). It goes like this: Konica Cameras had a problem: they wanted to develop a breakthrough camera that would grab the market, but the feedback they were getting from customers
Customer Think
MARCH 15, 2024
Over the course of my life and my career, I’ve been a part of a lot of teams. While all of these groups espoused their “values” as these overarching, altruistic shared principles, only a select few actually embodied them.
Zonka Feedback
MARCH 15, 2024
Understanding customer needs and preferences has always been at the core of successful businesses. Voice of Customers plays a crucial role in collecting customer feedback, understanding their needs, and expectations, and working in the direction of fulfilling them.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
MARCH 15, 2024
Over the past year, the business world has had a collective crash course in AI, developing a deeper understanding of how to use this new technology impactfully and responsibly.
Hodusoft
MARCH 15, 2024
Don't Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! In today’s competitive business landscape, customer experience (CX) is no longer a “nice to have” – it’s a must-have. As per a report , brands that offer excellent customer service make 5.7 times more revenue as compared to their competitors who are at the bottom of the customer experience rankings.
Customer Think
MARCH 15, 2024
Struggling to cut through the online noise and make your brand stand out? You’re not alone. In this data-driven era, customer feedback is your golden ticket to building trust, loyalty, and an online presence that shines brighter than you could even imagine.
SurveySensum
MARCH 15, 2024
Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. Why is that? This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
MARCH 15, 2024
Online reviews have become popularized to the point of becoming an integral part of the commercial landscape. Fewer and fewer purchases are made ‘blind’ or without the consumer first consulting the views and experiences of other shoppers.
Customer Think
MARCH 15, 2024
Ryan Thomas, the sales VP of Elastic, Americas, shares his insights on effective leadership, team motivation, and driving business growth. He emphasizes the importance of inspiring and motivating teams, aligning individual success with the company’s vision, and making data-driven decisions.
Customer Think
MARCH 15, 2024
Are you a social media marketer or a content creator? Well, in that case, you need to know the top social media trends for 2024. Having a good understanding of what’s trending in the market is essential to stay ahead of the curve.
Customer Think
MARCH 15, 2024
Image by Tingey Injury Law Firm on Unsplash Establishing a solid internet presence is vital in the modern business environment, particularly for law firms. With potential clients using online platforms to find legal services, maintaining a solid online presence is a pivotal success factor.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Customer Think
MARCH 15, 2024
Podcast Today’s interview is with David Powers, who is an author, podcast host, Chief Experience Officer at Rooter Hero Plumbing & Air and a true punk.
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