Shaun Belding
JANUARY 17, 2023
The Top 10 Customer Service Stories of 2022 This year’s Top 10 Customer Service Stories for 2021 is kind of special for us, as it represents a rebound from the previous year where positive stories were few and far between.
Shep Hyken
JANUARY 18, 2023
Recently I wrote my annual Forbes article featuring customer service and CX predictions and trends for 2023. 4 on the list was Personalization Gets More Personal. The best marketers have realized that personalization is a way to get closer to the customer – or at least make it appear to be so.
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Inside Customer Service
JANUARY 19, 2023
Being friendly is a basic expectation in customer service. That's easy on some days. You're in a good mood. You enjoy helping people and things are going well. The products or services you support work well and customers are generally happy. Friendliness is more difficult on other days.
Callminer
JANUARY 9, 2023
Read this blog to better understand what real-time analytics is and how it works, as well as 25 real world examples of how organizations across a range of industries benefit from real-time analytics
Adrian Swinscoe
JANUARY 30, 2023
How businesses can meet the demands of digital-savvy customers and push the boundaries of CX This is a guest post by Laura Bassett, Vice President, Product […] The post Turning the unamazing into the amazing first appeared on Adrian Swinscoe
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Shaun Belding
JANUARY 17, 2023
The 2022 list of best customer service stories was a tough one. Not only were there a lot of stories to choose from, but a great many of them were stories of great kindness. Shaun Belding | www.beldingtraining.com.
The Belding Group
JANUARY 9, 2023
It is important to keep in mind that the customer service our end-customers receive is really just the end of long, interconnected chains of internal service experiences. Shaun Belding | www.shaunbelding.com. Winning with Coworkers internal customer service
Inside Customer Service
JANUARY 5, 2023
Who is to blame for poor customer service? You can probably make a list of things that make it difficult to keep your customers happy and coming back again and again: Defective products anger customers and make service a chore. Bosses often fail to adequately communicate, train, or coach.
Callminer
JANUARY 23, 2023
As we know, a happy employee is a productive employee, and part of that includes making sure they feel like they can successfully do their jobs. Read this blog for employee coaching strategies
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Adrian Swinscoe
JANUARY 20, 2023
For the last four years, in and around December, I have compiled a set of customer experience-related predictions for the coming year. For each article, I […] The post 7 Customer experience related predictions for 2023 first appeared on Adrian Swinscoe
Lumoa
JANUARY 3, 2023
Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them.
Doing CX Right
JANUARY 14, 2023
Rising to the top is not easy, yet achievable, as Jennifer Coolidge's "White Lotus" actress reveals. Apply my five tips on your journey to success, as everything is possible with the right mindset and supporters.
The Belding Group
JANUARY 8, 2023
60 Seconds That Make a Difference to Your Coworkers Want to make a difference to your coworkers? Here are four scenarios to illustrate how much of a difference 60 seconds can make: Scenario 1: A coworker calls and asks for your advice on a situation they are dealing with.
Speaker: Sneha Narahalli - VP, Head of Product at Sephora
In this webinar, Sneha Narahalli, Head of Product at Sephora (Digital, Data & MarTech), will give you an iterative method for identifying and developing Product Market Fit.
Bill Quiseng
JANUARY 25, 2023
In retail customer service, your people are NOT your most important assets. In the book Good to Great, Jim Collins writes that “People are not your most important asset. The right people are.”
Callminer
JANUARY 18, 2023
As patients become more engaged in their healthcare, healthcare providers and organizations, like hospitals, need to care more about patient retention and patient experience. Read more in this blog
Adrian Swinscoe
JANUARY 13, 2023
I recently attended Verint’s Engage EMEA event, where I enjoyed sharing a few ideas and talking with a bunch of CX leaders, professionals and experts about […]. The post Happy employees = happy customers. Achieve both with Punk CX. first appeared on Adrian Swinscoe
Customer Think
JANUARY 26, 2023
Contact center leaders, your time is now. Customer service and customer experience analysts and thought leaders are suggesting that the contact center is “the next big tech frontier.” Investment in the contact center is increasingly—finally.
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The DiJulius Group
JANUARY 2, 2023
The results are in! The DiJulius Group’s top customer service blogs, podcasts, and videos from 2022 are listed below. I recommend sharing this with your entire team.
Experience Investigators
JANUARY 24, 2023
Customer advisory boards (also known as CABs) can be a powerful tool for unlocking the potential of your relationships with customers.
The Customer Service Blog
JANUARY 21, 2023
Okay, that's it. Enough is enough. I am never going to do my shopping at Lidl ever again. Regular readers of this blog will know that I've had numerous problems with Lidl over the years, mainly to do with being overcharged.
Callminer
JANUARY 16, 2023
Read this blog to understand why it’s important to measure customer attrition and take action to reduce and prevent customer churn
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!
Adrian Swinscoe
JANUARY 26, 2023
Today’s interview is with Richard Hammond, co-founder and CEO of Uncrowd, the innovative enterprise SaaS experience analytics platform that helps organisations grow market share by revealing […] The post What the heck is Relative Attractiveness and why it matters? Interview with Richard Hammond of Uncrowd first appeared on Adrian Swinscoe
Customer Think
JANUARY 3, 2023
When mobile phones and computer-based communications first surprised people barely 50 years ago, it was only the beginning of a new transformation and the fourth revolution.
The DiJulius Group
JANUARY 30, 2023
I am so passionate about what I do and share with my clients how to build a world-class experience (customer & employee) brand. However, that passion tends to be a major problem for me when it takes over and I just start dominating the conversations.
Zonka Feedback
JANUARY 4, 2023
If you are into SaaS business, who can know better how challenging it is to take it towards heights of success. SaaS products solve a variety of problems for their users. But for every problem and task, there are a number of products available in the market which makes SaaS a competitive market.
Speaker: William Haas Evans - Principal Consultant, Product Strategy Practice Lead, Kuroshio Consulting
In this webinar, we'll explore product strategy obstacles and present practices to overcome them while driving clarity and alignment across your executive team.
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