Intercom, Inc.

FEBRUARY 4, 2021

The use of the burning of fossil fuels for energy, the use of fossil fuels for transport, then animals basically. And if you solve those three problems, energy, transport, animals, and the use of animals for food, then you’ve solved climate change, ostensibly. And then transport’s a big problem.

Transportation 183

Transportation Gaming Agriculture Start-ups 183

Steven Van Belleghem

APRIL 27, 2021

It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable. in a Singapore government initiative to attract technology firms into its financial sector. When it comes to food delivery it uses a top of the shelf data driven approach.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104

Qualtrics

JANUARY 2, 2019

It was packed with new learning events, new thought leadership, and the launch of government CX centers of excellence, for example. Here’s a recap of some of the wins you may not have heard about for government CX in 2018, and some of the continued struggles we still are working on in 2019. Win: Connected Government Act passes.

Government 20

Government Customer Experience Transportation CX 20

Execs In The Know

JANUARY 23, 2024

The rise of automation in the auto industry a century ago, for example, spelled the end of many jobs related to horse-powered transportation. The ability to consistently provide exceptional customer service is vital across various sectors, including retail, healthcare, banking, insurance, and government.

AI 52

AI Artificial Intelligence Contact Center Transportation 52

ProProfs

JULY 10, 2020

Right from transportation to hospitality, many industries are at their worst due to the pandemic. Governments in many countries are addressing these issues. Schools and governments in New South Wales provide digital equipment to students in need to cope with e-learning during the pandemic.

E-commerce 119

E-commerce Education Government Transportation 119

Zendesk

SEPTEMBER 27, 2022

government says that things need to change. Secretary of Transportation, said of this summer’s travel woes. Things have gotten so bad that on September 1, the Department of Transportation launched an online dashboard to help air travelers keep track of cancellations and delays. Even the U.S.

CX 52

CX Social Media Transportation Omnichannel 52

Steven Van Belleghem

NOVEMBER 30, 2020

We always had trouble finding a balance between powerful companies, consumers and governments, who should be protecting the interest of consumers. Standard Oil – the American oil-producing, transporting, refining and marketing – was for instance ruled to be an illegal monopoly in 1911 by the U.S. Will it be the governments?

Customer Experience 98

Customer Experience Government Social Media AI 98

Customer Experience Matrix

APRIL 1, 2020

respondents ranked support from the national government considerable lower than anyone else. government was by far less relied upon (25%) than anywhere else (31% to 63%). The findings they did publish echo the others: more online media consumption, low trust in government, and expectation that employers will look after their employees.

Retail 80

Retail Entertainment Government Social Media 80

SugarCRM

JANUARY 25, 2024

The Swedish Institute (SI) , a Swedish government agency, is recognized for its innovative approach to data management and customer engagement. This award celebrates the use of marketing automation to achieve significant business improvements or growth.

Real Estate 29

Real Estate Transportation CRM Sales 29

Intercom, Inc.

JANUARY 21, 2020

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Maps & transport: (Strava, Google Maps, Uber) 45.2%. I use apps for everything from movies and music to weather and maps. Every app contains at least some text. Services: (Airbnb, Deliveroo, Uber) 40.5%.

Social Media 291

Social Media Finance Retail Transportation 291

DMG Consulting

MARCH 18, 2020

The US government has approved a multi-billion dollar package to assist citizens in need of financial aid due to COVID-19.). And if people are required to report to the office, arrange for them to avoid public transportation (and minimally to travel in at non-busy times), and adhere to CDC guidelines for cleanliness and social distancing.

Contact Center 100

Contact Center Legal Government Text Analytics 100

Kerry Bodine

SEPTEMBER 7, 2017

The professional finalists from the public sector include an initiative to teach service design to 11-year-olds in Australia, service delivery improvements for US veterans , a persona-based tender for transportation services in The Netherlands, and a three-year project to improve the experience of passengers during rail service interruptions in Norway. (..)

Hospitality 48

Hospitality Hospitality Transportation Manufacturing 48

Qualtrics

JUNE 24, 2020

People across all countries stated government guidance on when to return to work significantly impacts their confidence to return. Going to the gym and riding public transport are also activities creating a high sense of unease among consumers across the region. Assurance from authorities.

Sports 26

Sports Transportation Government Start-ups 26

Beyond Philosophy

NOVEMBER 8, 2018

For years, telecom, finance, and the transportation sectors have been regulated monopolies. The drop in the oil prices of late has forced governments to free up the markets, create competitive landscapes, and attract foreign investors. Moreover, it has happened not just in the Gulf region, but all over the Middle East.

CX 154

CX Transportation Finance Government 154

Steven Van Belleghem

DECEMBER 16, 2019

He was talking about the subscription economy (as in: not the CD but the music, not the car but transportation, not the tractor but moving dirt), but just think of what this change would mean in a world where everything is smart and connected, including our brain.

Technology 52

Technology Technology Artificial Intelligence Customer Experience 52

MattsenKumar

JUNE 23, 2021

To stop the abuse of online delivery of medicines, the government and medical industry have restricted the quantity. . Earlier, millennials were the most significant percentage of users; today, everyone who wants to step outside intends to take a private cab over public transport.

E-commerce 52

E-commerce Transportation B2C Retail 52

Steven Van Belleghem

MARCH 30, 2020

Supporting healthcare workers and government. Transportation: Hertz is giving NYC health-care workers free car rentals so that doctors, nurses and other professionals don’t need to use public transit and avoid contamination. Footwear: Crocs launched a program to supply U.S. Footwear: Crocs launched a program to supply U.S.

Healthcare 52

Healthcare Gambling Government Transportation 52

Qualtrics

APRIL 30, 2020

But as governments and businesses move forward, the question remains: Are Americans ready? About half say they’d be comforted if their state or local governments say it was safe, while medical interventions, like a treatment or vaccine, would also ease worries. 77% say they would feel uncomfortable riding public transportation.

Sports 49

Sports Transportation Government Retail 49

SugarCRM

JANUARY 22, 2018

When pressed on what should be done about that, both said that retraining employees to do new jobs will fall on both the government and employers (Google recently announced a $1 billion retraining program). We now have transportation, lodging and our next meal right at our fingertips.

Transportation 51

Transportation AI Government Innovation 51

Qualtrics

MARCH 4, 2019

As a part of the government, the U.S. General Services Administration (GSA) has a unique set of customers: taxpayers and other government agencies. government offices, providing transportation and office space to federal employees, and developing government-wide cost-minimizing policies.

Government 40

Government Customer Experience Real Estate Agriculture 40

MattsenKumar

JUNE 3, 2021

While all existing e-commerce players had a great time collaborating with local governments, delivering essentials, and building pandemic proof systems, some of them suffered. The local government imposed a lockdown and controlled the spread. This becomes a status quo, and governments from around the world started following it.

E-commerce 52

E-commerce Retail Non-Profits Government 52

Steven Van Belleghem

OCTOBER 7, 2019

So not the CD but the music, not the car but transportation, not the newspaper but understanding what’s going on in the world, not the tractor but moving dirt. Now, that also meant that this 80-something government-owned corporate was appropriating quite some market share from a disruptive start-up like BlaBlaCar.”

Transportation 52

Transportation Start-ups Manufacturing Government 52

C3Centricity

SEPTEMBER 24, 2017

“I believe there will come a moment in time where I would say we have sufficient adoption of these alternative products … to start envisaging, together with governments, a phase-out period for cigarettes.”. How many manufacturers will survive as the market for personalised road transport collapses?

Technology 48

Technology Technology Manufacturing Transportation 48

Zendesk

FEBRUARY 9, 2023

percent Trade, transportation, and utilities: 54.5 percent Government: 18.1 Here are a few examples of turnover rates across industries: Accommodation and food services: 86.3 percent Arts, entertainment, and recreation: 76.3 percent Professional and business services: 64.2 percent Construction: 56.9 percent Manufacturing: 39.9

Real Estate 52

Real Estate Transportation Entertainment B2C 52

Steven Van Belleghem

JANUARY 20, 2019

The TSA (Transportation Security Administration) – the agency of the U.S. And at the same time, I think that governments will start to demand full algorithmic transparency from companies. I know, for instance, that Microsoft has a dedicated Principal Ethics Strategist within its AI Perceptions and Mixed Reality Group.

E-commerce 52

E-commerce Entertainment Non-Profits Healthcare 52

Qualtrics

APRIL 23, 2020

“We were in the middle of the NBA season with the Utah Jazz playing in our arena, and events such as Disney on Ice were taking place,” said Amanda Covington, Chief Communications and Government Relations Officer of the Larry H. Miller Group. “We The findings were helpful for the transition.

Sports 26

Sports Transportation Finance Government 26

Qualtrics

JUNE 26, 2020

These precautions included contactless fever detection, tracking overseas travel history, banning new travel, increasing the number of shuttles to make sure employees could avoid public transportation, implementing social distancing guidelines, and providing sanitary equipment where necessary, among many other things.

Sports 46

Sports Hospitality Hospitality Entertainment 46

Customer Bliss

MARCH 30, 2018

Together, the 49,000 people who work at Toronto Pearson – not only for the GTAA, but for the air carriers, the government agencies, the retail establishments, and more – have all helped achieve this result. They won Best Small Airport in Europe, serving 2 -5 million passengers, annually.

Customer Service 25

Customer Service Transportation Government CX 25

ProProfs

JANUARY 17, 2013

id="" value="" disabled="disabled" />--> B) Depend on government regulation of railroads. Though he was a self-professed follower of Thomas Jefferson, the development of government under Andrew Jackson represented a trend away from the Jeffersonian ideal in its. id="" value="" disabled="disabled" />--> A) attitude toward the bank.

E-commerce 45

E-commerce Government Transportation Manufacturing 45