Help Scout

OCTOBER 9, 2018

Although fast, helpful customer support over phone and email used to be a differentiator, it’s not enough anymore. Live chat software raised the bar with the expectation of instant, comprehensive help from customer support professionals. Help Scout’s Beacon 2.0 Help Scout’s Beacon 2.0 What is contextual support?

E-commerce 40

E-commerce Real Estate Start-ups Education 40

Zendesk

JANUARY 24, 2024

It is a comprehensive and strategic approach to introducing new hires into the company culture, helping them acclimate to their new roles and providing them with the necessary information to succeed. Effective onboarding helps employees gain the necessary skills and knowledge for their roles and cultivates a sense of belonging.

Compliance 59

Compliance Start-ups Legal Construction 59

Comm100

NOVEMBER 23, 2020

This starts with a good help desk or ticketing software. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets. As important as help desk ticketing software is, it can be hard to find the right one.

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52

Zendesk

AUGUST 10, 2022

The concept is simple: a system for keeping track of all your organization’s hardware and software systems, including computers, routers, peripherals, cables, and more. A complete system would also address all network assets, digital assets, software licenses, and mobile devices linked to your network.

Compliance 98

Compliance Actionable Insights Business Operations Customer Service 98

Intercom, Inc.

FEBRUARY 1, 2019

As your company grows and starts selling to larger companies, rethinking how your onboarding helps groups of people work together will have a greater impact than optimizing an existing step-by-step flow designed for individuals. Who in their company might be able to help them? What is blocking them from asking for help?

Legal 145

Legal Start-ups Sales Engineering 145

Help Scout

APRIL 27, 2021

Though it’s hard to imagine with clothing, the truth is lots of software operates on a one-size-fits-all model. Take customer service software for example: Up until the last few years, there weren’t many options geared toward smaller teams. What is customer service software? What is customer service software?

Customer Service 104

Customer Service Start-ups Omnichannel Social Media 104

Zendesk

DECEMBER 21, 2021

For many businesses, migrating support operations to new help desk software can be intimidating. And when using old help desk platforms, companies often ignore the flaws and limitations. Frankly, there are no good reasons for being stuck with subpar software. They want to upgrade from email support.

Social Media 52

Social Media AI Touchpoint Start-ups 52

Comm100

FEBRUARY 7, 2018

Choosing a customer engagement software solution can be daunting. But you’re not alone — we’ve compiled this checklist of things to consider when evaluating different providers to help you stay on track. Here’s a quick glance at the things to consider in the checklist: Getting to Know the Vendor.

Social Media 41

Social Media CRM Invoicing Omnichannel 41

Zendesk

JUNE 28, 2022

And these days, when business leaders can take advantage of so many phenomenal online training courses, it’s easier than ever to support your reps’ professional development right from their desks. This renowned checklist method gives reps an easily navigable and repeatable process. Get ready to practice your note-taking skills.

Sales 52

Sales B2B Engineering Start-ups 52

ProProfs

DECEMBER 9, 2021

With this in mind, in this post, let’s understand the importance of employee onboarding and some of the strategies and tools that can help you make the most of it. What equipment do the new employees need (desk, preconfigured PC, telephone, keys, business cards, name badges, passwords, etc.). What is Employee Onboarding?

Start-ups 52

Start-ups Education B2C Compliance 52

ProProfs

JULY 10, 2022

With the help of such tools, they were able to stay connected with their students and provide top-of-the-line learning experiences. To help them on this journey and even further, here’s our list of the 20 top tools for teachers in 2022 to explore, compare and choose the right tool. ProProfs Quiz Maker Software 15+ question types.

Gaming 52

Gaming Education Start-ups AI 52

PeopleMetrics

JULY 23, 2018

And a key part of making this happen is your VoC software platform. Every company that is serious about being customer-centric and listening to customers must invest in a VoC software platform that helps them collect customer feedback, quickly understand what it means, and act on it. It is an absolute must. Was the bed made?

VOC 72

VOC Customer Feedback Mystery Shopper CEM 72