lessons-from-leaders-adapting-during-pandemic 
Customer Bliss
AUGUST 28, 2020
Over the past few months, I’ve been hosting live interviews with a range of C-Suite leaders on my LinkedIn and Twitter. I’ve also spoken to gurus, authors, and evangelists about the ways in which leaders can continue to guide their teams through the pandemic as customer behaviors continue to shift. Here’s our plan for H2.
Uniphore
JUNE 10, 2021
We’ve learned a lot during the past 12 months: what restaurants deliver, what six feet actually looks like, what makes up a “home office.” Today, as companies look past the pandemic, one thing remains certain: we now expect more from remote support centers than ever before. Call Volume During COVID-19. Download eBook.
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CX Accelerator
JULY 1, 2020
While America and the globe continues to #stayhome for the health of our fellow man and woman, we all would do well to reflect on and capture lessons learned. Further, these same leaders will need to consider how this crisis has forever impacted their company-to-employee relationship. Businesses were also forced to adapt.
CX Accelerator
JULY 1, 2020
While America and the globe continues to #stayhome for the health of our fellow man and woman, we all would do well to reflect on and capture lessons learned. Further, these same leaders will need to consider how this crisis has forever impacted their company-to-employee relationship. Businesses were also forced to adapt.
Bill Quiseng
MARCH 1, 2021
Having had a long career in hospitality, I especially learned from Dr. Michelli’s The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton. Ever since the beginning of last year, all of us have had to endure this pandemic. What is the purpose of my business?
Customer Bliss
MARCH 22, 2021
As we round the corner on the one-year mark of this pandemic, I want to take a moment to reflect on some of the key lessons that still hold true. We must take the lessons of this last year and use them to shape how we lead our organizations into the future. Move How You Listen to Customers—From ASKING to UNDERSTANDING.
ClearAction
FEBRUARY 1, 2022
Employee experience has certainly met some hard knocks during the global pandemic. For customer experience as well, the pandemic has required a lot of patience, with lingering uncertainty due to supply chain issues, workforce interruptions, and so on. As Ghandi said, “Strength does not come from winning.
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