TeamSupport

APRIL 10, 2024

Arobust client support software solution, TeamSupport is uniquely positioned to help agents manage post-sale customer interactions with finesse, ensuring businesses not only retain their customers but also cultivate relationships based on trust and satisfaction.

Sales 52

Sales Customer Satisfaction 52

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software?

Customer Service 76

Customer Service Social Media Omnichannel AI 76

TeamSupport

MARCH 11, 2024

Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Future is Now First things first - let's talk about how customer support has evolved. Self-Service: Customers are becoming more independent.

Artificial Intelligence 52

Artificial Intelligence Social Media Omnichannel Customer Satisfaction 52

TeamSupport

MARCH 11, 2024

Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Future is Now First things first - let's talk about how customer support has evolved. Self-Service: Customers are becoming more independent.

Artificial Intelligence 52

Artificial Intelligence Social Media Omnichannel Customer Satisfaction 52

TeamSupport

JANUARY 18, 2024

In today's fast-paced business world, customer support is not just a department; it's the backbone of your company. As businesses continue to evolve, so do their customer support needs. TeamSupport is the number one ticketing and live chat solution for customer-centric businesses. What is TeamSupport Software?

Real Estate 59

Real Estate Machine Learning Customer Satisfaction Gaming 59

Lumoa

SEPTEMBER 1, 2022

Here’s an ideal scenario, an online user interacts with a live chat and inquires about something. Finally, you ask in return if the user was satisfied with the service you provided, and the user happily takes the time to chat more and explain their feedback. Then you or a chatbot answers that inquiry.

Net Promoter Score 83

Net Promoter Score Artificial Intelligence NPS Customer Satisfaction 83

Comm100

MAY 4, 2022

In this article, you’ll see why credit union digital transformation must be a priority and how credit unions can accelerate their digital transformation with the introduction of digital customer engagement software and tools. In 2021, US banking customers that identified as ‘phygital’ grew by 17%. Step 1: Introduce live chat software.

Omnichannel 79

Omnichannel AI Artificial Intelligence Start-ups 79

Comm100

NOVEMBER 23, 2021

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this. Although this level of uncertainty is worrisome, the first step towards improving customer experience (CX) is far simpler than many realize. Response speed.

Customer Experience 90

Customer Experience CRM Omnichannel Social Media 90

CallCare

AUGUST 14, 2023

It’s safe to say that artificial intelligence (AI) is changing the way businesses approach customer services. Thanks to recent technological advances, it’s never been easier for brands to enhance their overall customer experience without having to better train staff or increase recruitment. What is live chat?

AI 52

AI Artificial Intelligence Technology Technology 52

Comm100

SEPTEMBER 28, 2021

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation is helping organizations transition to a digital customer service offering that benefit both them and their customers.

Customer Service 89

Customer Service AI B2C Technology 89

Comm100

OCTOBER 25, 2021

Those who had already begun their journey towards digital transformation coped well, while those who had not struggled to stay connected with their students. Whether it’s with live chat, social media, email, or SMS integration, students expect their institutions to be available, responsive, and digital. Get ebook now.

Education 84

Education Social Media AI Technology 84

Shep Hyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success.

Contact Center 108

Contact Center Sales Omnichannel CRM 108

Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University.

CX 97

CX CXM Customer Journey Map Sports 97

Allen Speaks

SEPTEMBER 21, 2023

In the world of service it is the same, there are many channels available for customers to receive service and every customer wants a different one! Just like you and I, our customers tune into different channels at different times. Sometimes they may wish to chat, and other times they want to be able to speak to a live voice.

CRM 52

CRM Customer Service 52

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. So, what should you look at when planning or evaluating your customers’ digital journey?

Social Media 83

Social Media B2C B2B Omnichannel 83

Totango

APRIL 18, 2023

As businesses are laser-focused on retaining and growing current clients, they’re turning to their customer success (CS) teams and leaders to make it happen. In this uncertain time, many business leaders are seeing budget cuts, longer sales cycles, and forecasts being continually reexamined … but there is good news.

Innovation 99

Innovation AI Engineering Sales 99

Aquire

OCTOBER 5, 2021

Digital customer service is the present and future for many companies — even traditional brick and mortar businesses have started servicing customers online. Customers use multiple channels (more and more as time passes) and go through complex digital buying journeys. How do you meet these evolving customer expectations?

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Aquire

AUGUST 11, 2021

With 66 percent of businesses saying they’ve seen an increase in requests coming in through digital channels, according to Salesforce, any company — regardless of vertical — stands to benefit from digital customer experience strategies that work. 14 digital customer experience strategies. 14 digital customer experience strategies.

Customer Experience 105

Customer Experience Omnichannel AI Social Media 105

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business?

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Fonolo

DECEMBER 1, 2022

As the name suggests, the main difference between cloud and on-premises software is the location where the software lives. Integrated services mean callers don’t have to repeat their questions, re-explain why they’re calling or undergo multiple security checks throughout their customer service journey. This is important!

Contact Center 87

Contact Center Sentiment Analysis Omnichannel Artificial Intelligence 87

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

Customer Expectations 222

Customer Expectations Touchpoint Start-ups Customer Satisfaction 222

Zendesk

JUNE 9, 2022

This business should have invested in an omnichannel customer experience, which would have united online and offline channels—and likely resulted in a sale. But according to the Zendesk Customer Experience Trends Report 2022 , only a third of companies are omnichannel. Omnichannel experiences are investments in customer-centricity.

Omnichannel 98

Omnichannel Social Media CRM Sales 98

Aquire

SEPTEMBER 6, 2021

An omnichannel contact center offers more than just customer communication — it’s a powerful tool for creating memorable customer experiences (CX) and strengthening brand loyalty. This approach provides a consistent experience regardless of the method or device customers choose to communicate through.

Contact Center 98

Contact Center Omnichannel Social Media Net Promoter Score 98

Comm100

FEBRUARY 1, 2023

Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. To stay competitive now, schools must cater to the expectations of today’s tech-savvy students by introducing digital channels like live chat for all aspects of student support. Why is higher education adopting live chat?

Education 89

Education Omnichannel B2B Customer Service 89

Aquire

SEPTEMBER 21, 2021

Fail to embrace this change and there’s every chance customers will fail to embrace you. Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. United Airlines meets customers wherever they are. A cultural shift.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

SurveySensum

NOVEMBER 22, 2023

Do you know that 88% of online customers don’t return to a website after a poor user experience? Through website feedback – a compass guiding you toward satisfied customers and higher profits. Website feedback is like having a direct conversation with your customers.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Aquire

OCTOBER 6, 2021

Customer service vs. customer experience — is there really a difference? In a nutshell, customer service is just one part of the overall customer experience. Once you understand the differences between the two, it’s much easier to understand how they can work together to benefit your customers.

Customer Service 98

Customer Service Net Promoter Score Customer Experience Social Media 98

SurveySensum

FEBRUARY 28, 2024

Customization : It’s all about making it specific and oriented, especially for your employees. Along with features like closing the feedback loop, unique links and WhatsApp Surveys , journey-based dashboards, and more, it is known to deliver exceptional customer support with an SLA of just 2 hours!

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

Comm100

DECEMBER 2, 2021

In 2021, evolving customer experience trends shook up the financial services industry. Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. For customers, this integration provides a seamless and excellent experience.

Customer Experience 92

Customer Experience Omnichannel Machine Learning CRM 92

Aquire

AUGUST 30, 2021

If you want to gain and keep customers, you need to provide them with the tailored shopping experience they’re looking for. According to a report , 73% of customers prefer doing business with brands that make use of personal information to create a more relevant experience. Adding live chat. Real-time personalization.

Sales 122

Sales Social Media Innovation Start-ups 122

Aquire

JULY 20, 2021

The right customer engagement strategies can have a massive effect on your business outcomes. They will result in a better customer experience, higher retention, and will eventually help you attract more customers. What is a customer engagement strategy? Customer engagement today should be omnichannel.

Retail 98

Retail Start-ups Omnichannel Customer Journey Map 98

SurveySensum

NOVEMBER 29, 2023

Do you know how can you convert your mobile users to customers? To do that you should launch in app customer feedback with the help of a robust in app feedback tool that enables you to create in-app surveys , distribute them on multiple channels, and analyze them in real-time. What is in-app customer feedback?

Customer Feedback 52

Customer Feedback Touchpoint Customer Expectations Customer Experience 52

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. Query volumes spiked as customers (and companies) faced unprecedented problems, placing huge stress on customer service agents.

Customer Service 85

Customer Service Omnichannel Social Media AI 85

Zendesk

APRIL 3, 2023

It’s no longer enough to simply offer a great product—your customers demand much more. This is where retail customer engagement plays a vital role. In this guide, learn more about customer engagement and its benefits, discover strategies for success, and see real-life examples. What is retail customer engagement?

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Comm100

MARCH 9, 2022

Through a combination of innovative services and new technology, you’ll learn how credit unions can improve member experience with current and future members, as well their customer service reps too. Speed up support with live chat. Live chat’s digital nature also makes crafting a response to customers faster than phone support.

Omnichannel 74

Omnichannel Social Media Start-ups Innovation 74

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be? The lesson?

CX 181

CX Start-ups Business Growth Engineering 181

Zendesk

MAY 4, 2021

One of the best ways to differentiate in the competitive ecommerce world is to offer a better digital customer experience. Better agent experience: Our integrations let customer service agents see all of the important details about a customer, including order history and preferences. In the U.S.

E-commerce 96

E-commerce Retail Sales Customer Satisfaction 96