Intercom, Inc.

FEBRUARY 19, 2019

At Intercom, we’ve grown a marketplace of more than 150 apps and integrations that are designed to help you streamline your workflows, keep your tools in sync and reduce friction in your sales cycle. With the Slack app for Intercom , you can route conversations to specific Slack channels based on your team inboxes.

Sales 163

Sales Outlook CRM Start-ups 163

Zendesk

NOVEMBER 30, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Sellcustbridge Sellcustbridge (Support) revolutionizes the way marketplace sellers manage customer interactions. It is seamlessly integrated with both Zendesk and Slack for native functionality.

AI 52

AI CRM Start-ups Engineering 52

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. As part of that partnership, they’re going to demand more from you in terms of roadmap and key integrations.

Sales 177

Sales Start-ups Technology Technology 177

Totango

MARCH 20, 2019

In today’s Customer Centered Economy, data integration and visualizations are table stakes — operationalizing a universal, company-wide approach to customer centricity is what delivers a competitive advantage to enterprises.

Innovation 53

Innovation CX Customer Expectations Technology 53

Zendesk

FEBRUARY 27, 2021

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign DocuSign for Support and Sell directly integrates your DocuSign account into Zendesk Support or Sell environments to create and view documents without leaving the platform. eZSign DocuSign.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

Intercom, Inc.

AUGUST 6, 2018

For product builders, it’s never been harder to get discovered in such a crowded marketplace. It’s no wonder that companies like Slack, Salesforce and Intercom have invested in an ecosystem made up of smart people building things in one place, allowing customers and developers to adapt and create the tools they use to work better for them.

Real Estate 130

Real Estate Start-ups Sales 130

InteractionMetrics

APRIL 16, 2024

Sure, B2B companies get some slack on delivery, but not a lot! Your services change, and marketplace forces evolve. Marketplace Questions : This one works well in one-on-one interviews: “I am interested in everything you have to say about <COMPANY> and the <ABC> industry.”

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

Intercom, Inc.

JANUARY 16, 2020

Are you building integrations yourselves? Andrey: We’ve built a lot of integrations ourselves. The core integrations, that people use a lot like JIRA, Slack, Confluence, we built and we want other people to build the integrations they need. One approach we have is that we provide the API for integration.

Start-ups 249

Start-ups Engineering Sales Innovation 249

Zendesk

SEPTEMBER 23, 2022

The largest healthcare and insurance groups have their own legacy systems to untangle and integrate, but smaller healthcare outfits are also on the hook—and, arguably, at an advantage—to scale and grow with customers top of mind.

Healthcare 52

Healthcare CX Hospitality Hospitality 52

Zendesk

APRIL 7, 2023

Zendesk Professional Services helped the team implement custom apps, marketplace APIs, and a Slack integration for ticketing. It’s much harder to build a flexible solution that integrates with outside apps, leading to data silos, incomplete information, and mistakes. Zendesk was built for extensibility and customization.

Compliance 52

Compliance AI Gaming Start-ups 52

Intercom, Inc.

MAY 10, 2018

Here are five quick takeaways: Collaborative tools like Dropbox and Slack benefit from built-in virality , where teams adopt them together – and they represent a tidal wave of software products that truly understand the relationships between people. I saw both sides of the marketplace, which was a lot of fun. Short on time?

Start-ups 224

Start-ups Gaming Customer Acquisition B2B 224

Help Scout

JUNE 24, 2021

When a tool has strong native and third-party integrations, it keeps information from being siloed and gives more overall transparency. Help Scout also offers tools and integrations to increase team productivity. Zoho Desk has a host of features like a shared inbox, phone integration, and chat.

Omnichannel 84

Omnichannel CRM Start-ups AI 84

Zendesk

OCTOBER 12, 2021

Seamless integration. Lastly, CRM systems can often integrate with key sales tools— email services, calendars like Google and Outlook, communication tools like Slack and Zoom, social media platforms, document creators, accounting software, and more. You can even build your own apps in Zendesk and share them in the marketplace.

CRM 98

CRM Outlook Sales Social Media 98

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. We do have integrations with some apps. What’s your differentiator?

Pharmaceutical 151

Pharmaceutical Start-ups Gaming Sales 151

Zendesk

FEBRUARY 10, 2021

Meetings moved from boardrooms to Zooms, watercooler conversations became Slack threads, and IT infrastructure disappeared into the cloud. Gmail, Slack, and Microsoft Office 365 are all commonly used SaaS products. In 2020, the office went virtual. SaaS is easily the most popular form of cloud computing.

Engineering 52

Engineering Technology Technology CRM 52

Intercom, Inc.

DECEMBER 10, 2018

Positive online reviews can drive more traffic to your app, but only a small percentage of users will voluntarily leave positive, unsolicited feedback on review sites or marketplaces. Discord , a “Slack for gamers,” doesn’t assume that every new user of its software knows how to chat, @mention, use emoji, or customize their profile.

Start-ups 137

Start-ups Gaming Sales 137

Zendesk

FEBRUARY 21, 2024

It also features an app marketplace to connect apps and integrations to supercharge your platform with a few simple clicks. Video conferencing integrations like Zoom allow you to meet with customers in a virtual meeting room so you can put a face to a name and form a connection.

Sales 52

Sales Social Media CRM B2B 52

Intercom, Inc.

JULY 9, 2020

And there are other companies that follow a very similar approach like Dropbox or Slack. So G2 in contrast to Atlassian is a marketplace, instead of a SaaS company. com, where we educate our audience, try to catch them earlier in the user journey and then funnel that traffic over to our marketplace. Kevin: Absolutely.

Engineering 199

Engineering Start-ups E-commerce B2C 199

SurveySensum

OCTOBER 5, 2020

For instance, the onboarding of Zoom, Slack, or Intercom takes only a few days. Once integrated and after some training, you are good to go. In the times of crowded marketplace and fluctuating customer demands and expectations, it is crucial to find your product-market fit. These solutions are generally made for SMBs.

B2B 52

B2B Net Promoter Score NPS Touchpoint 52

Intercom, Inc.

FEBRUARY 21, 2019

We’re basically the world’s biggest business marketplace. ” We don’t really do a good job yet on recommending: “Based on your stack, here are the five tools that integrate best with your existing stack. Slack does this really well, as does Asana. Ryan: Sure. We’re now G2.com,

Education 123

Education Start-ups B2B Sales 123

Lumoa

APRIL 24, 2018

It’s about integrating it into ‘the way we do things around here’ and it’s relatively easy to do that compared to other feedback mechanisms. Furthermore, be sure the survey is integrated within your customer experience and simple and to the point in order to maximize response rate." linkedin Why? "Two linkedin twitter Why? "I

NPS 135

NPS CX Net Promoter Score Close the Loop 135

SurveySensum

JULY 14, 2020

Kaye is a Community Organizer and Facilitator for the CX Accelerator Slack community, the leading online community for CX professionals. He is the Chief Customer Officer at Black Box, a global solutions integrator and a proven leader who develops employees, drives the vision, and consistently exceeds goals. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

DECEMBER 7, 2020

These four factors need to work in harmony for a product or service to be successful in its marketplace. Integrate with your existing systems. Act on important employee concerns – you can set certain topics, such as safety, or diversity and inclusion to trigger an automated notification or Slack message to HR.

Sentiment Analysis 49

Sentiment Analysis Customer Journey Map Sales Start-ups 49