Lumoa

SEPTEMBER 2, 2022

The post Product News – August 2022 appeared first on Lumoa. Overview of Lumoa Feedback Forms – Added some steps around dynamic tags and replacement variables, to avoid confusion. How to edit and manage Topics – Minor updates for clarity but core functions remain the same.

Close the Loop 83

Close the Loop AI Customer Feedback Customer Service 83

Lumoa

OCTOBER 5, 2022

The post Product News – September 2022 appeared first on Lumoa. Sending a Lumoa email as HTML from your CRM – Some CRM’s required that you use HTLM in order to get access to replacement tags, so we wanted to explain how they work.

Close the Loop 83

Close the Loop AI CRM Voice of the Customer 83

PeopleMetrics

DECEMBER 1, 2021

And I have some more exciting news to share – PeopleMetrics has acquired Center for Strategy Research (CSR) ( www.csr-bos.com ). My hope is this book is the first of many that moves the pharma industry in the direction of frictionless customer experiences similar to what has transformed other industries.

VOC 118

VOC B2C B2B CX 118

Heart of the Customer

OCTOBER 2, 2019

The post No News is No Longer Good News appeared first on Heart of the Customer. Whether shipping a product, going through underwriting, or applying for a loan, we were okay with waiting in the dark. We didn’t like it. But we accepted that companies […].

CX 104

CX Customer Experience 104

Myra Golden Media

APRIL 6, 2023

Breaking bad news is one of the most challenging aspects of customer service. However, as a contact center representative, it’s your responsibility to deliver this news in a way that’s sensitive, empathetic, and effective. As such, these interactions can shape their perception of the brand as a whole.

Contact Center 62

Contact Center Customer Service Customer Experience 62

Myra Golden Media

SEPTEMBER 17, 2020

We have to give customers a lot of bad news these days. ” No one likes to deliver bad news to customers, but providing terrible news is a regular part of business for a lot of us. . ” No one likes to deliver bad news to customers, but providing terrible news is a regular part of business for a lot of us.

Customer Service 139

Customer Service Customer Experience 139

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. There are many news stories that don’t seem to be about Customer Experience, but, upon second glance, really are. Be deliberate in your moves. But it does when you step back and think about it. Forbes.com.

Customer Experience 153

Customer Experience Start-ups Healthcare Government 153

Beyond Philosophy

JUNE 12, 2021

These things are part of three news stories that can provide insight into improving your Customer Experience. We see news headlines all the time about different types of vicarious learning opportunities, both good and bad. So how do they provide insight? Key Ideas to Improve your Customer Experience. Click here to learn more.

Customer Experience 103

Customer Experience Management Consulting CX 103

The Customer Service Blog

MARCH 2, 2022

Compare The Market - the well-known price comparison website - has announced that it’s TV adverts will no longer be shown around news bulletins whilst the Ukraine conflict is taking place. The popular television adverts feature animated Russian meerkats called Aleksandr Orlov and Sergei Vladimanov.

59

59

Myra Golden Media

APRIL 30, 2020

It’s hard enough for customers to accept bad news. When you sound like you care when giving bad news, you’ll position yourself to deliver bad news in such a way that more comfortable for customers to hear and accept. GET MORE IDEAS LIKE THIS.

Customer Experience 71

Customer Experience 71

Myra Golden Media

SEPTEMBER 5, 2017

My course, “Delivering Bad News to a Customer” for Lynda.com and LinkedIn Learning is now live! If you struggle with how to deliver bad news to customers, you’ll want to take this class. Delivering Bad News to a Customer on LinkedIn and on Lynda.com. Topics Include: Communicating clearly. Duration: 48m 13s.

Customer Service 101

Customer Service Customer Experience 101

Fonolo

JANUARY 20, 2020

Welcome to our *new* biweekly news roundup, where we give you the latest and greatest in customer service technology, news, and views. Let’s stop rhyming now and turn to the news at hand. Happy 2020, Fonolo Followers!

Contact Center 117

Contact Center Customer Service Healthcare Omnichannel 117

The Customer Service Blog

FEBRUARY 29, 2024

The price of stamps will rise yet again next month - the fourth increase in two years for the cost of sending a letter first class. Royal Mail has announced that the price of a first-class stamp will rise by 10p to £1.35 and second-class stamps will increase by 10p to 85p.

Government 52

Government 52

Myra Golden Media

OCTOBER 26, 2020

Give customers bad news using five easy steps based on the way doctors give bad news to patients and their families. Worksheet to practice giving bad news. Acknowledge Customer Concern video: Give Bad News Like a Doctor video: Was This Helpful? Get less backlash. Nudge customers to accept your word as final.

Customer Experience 62

Customer Experience 62

Myra Golden Media

DECEMBER 15, 2019

This is a good example of how not to deliver bad news to a customer. You can’t control the fact that you have to be the bearer of bad news, but you can control how you deliver the news. Here’s how most people get it wrong when they deliver bad news to a customer: One. It’s hard enough to deliver bad news to a customer.

Customer Service 83

Customer Service 83

Myra Golden Media

OCTOBER 23, 2020

Grab the “Delivering Bad News” worksheet here , and come back next week for part two, when I reveal my 5 keys for Delivering Bad News.

Customer Experience 115

Customer Experience 115

Myra Golden Media

DECEMBER 17, 2018

No one likes to deliver bad news to customers, but for a lot of us, giving bad news is a regular part of business. Here are Three Simple (But Important) Things To Remember About Giving Bad News To Customers. It’s hard enough to deliver bad news to a customer. How to deliver bad news over the phone, email, or chat.

Customer Service 102

Customer Service Customer Experience 102

Myra Golden Media

APRIL 20, 2020

No one likes to deliver bad news to customers, but for a lot of us, delivering bad news is a regular part of business. I created my Delivering Bad News course with LinkedIn Learning to take the fear out of giving bad news to customers. Learn how to give bad news to customers using four practical keys.

Customer Experience 71

Customer Experience 71

Callminer

MARCH 5, 2019

The CallMiner Customer Experience Solution Pack is designed to harness data, as well as accelerate time to insight with a categorization framework designed around best practices in measuring CX.

Customer Experience 182

Customer Experience CX 182

Shep Hyken

DECEMBER 13, 2021

The post Breaking News: President Biden Signs Executive Order on CX appeared first on Shep Hyken. For more information about The White House Briefing, click here to access the Fact Sheet. To contact Shep Hyken for additional commentary, go to www.Hyken.com.

Government 69

Government CX Business Administration Customer Service 69

Myra Golden Media

MAY 7, 2021

A participant in a workshop this week asked, “Should I tell the customer to have a good day after I’ve just given them bad news?” Watch my video learn how to genuinely give a fond farewell, even when you’ve given the customer terrible news. ” SMART question! GET MORE ADVICE LIKE THIS.

Customer Experience 90

Customer Experience 90

Myra Golden Media

DECEMBER 28, 2018

Giving bad news is hard because of the fear of backlash and because so many customers will just escalate to a supervisor in hopes of getting a different response. Giving lousy news usually goes wrong because of the approach employees use. I created a 48-minute online training on precisely how to give customers bad news.

Customer Service 82

Customer Service Customer Experience 82

Callminer

AUGUST 25, 2019

CallMiner has announced a partnership with DataRobot designed to accelerate AI capabilities within the contact and customer experience center.

AI 182

AI Customer Experience 182

Totango

APRIL 13, 2021

Product Demonstration or Fake News? So, are you ready to stop falling for fake news and start working with a real product that provides real value? The post Don’t Buy into Fake News: Why Try Before You Buy is Best appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

Start-ups 68

Start-ups Sales 68

Beyond Philosophy

JUNE 29, 2016

The post More shocking news about Airbnb! For example, sharing economy companies could conduct customer mirrors where consultants pose as customers of various races, genders and sexual orientations to identify the specific points in the customer journey where discrimination or disparate treatment occurs. appeared first on.

Transportation 113

Transportation Legal Customer Experience 113

Myra Golden Media

JUNE 14, 2019

But it’s possible to give your customer lousy news with empathy and a positive slant. When you have to give a customer bad news, do it using the “Feel, Felt, Found Method.” When you can’t tell your customer exactly what they want to hear, maintaining a sense of rapport can be challenging.

Customer Experience 102

Customer Experience 102

InteractionMetrics

JUNE 24, 2020

The post NEWS: Shep Hyken—The Future of Customer Feedback appeared first on Interaction Metrics. Appreciation can come in the form of a gift card, a charitable donation on behalf of the customer, or priority service for a future interaction.

Customer Feedback 52

Customer Feedback B2B Customer Service 52

Myra Golden Media

MAY 29, 2018

One of my deliverables for this training is to equip employees with the skill of giving lousy news to customers in such a way that the customer accepts the employees’ answer as the final word. You’re about to learn how to deliver bad news with confidence and in such a way that you minimize backlash from customers.

Customer Service 59

Customer Service Customer Experience 59

Lumoa

SEPTEMBER 28, 2023

content Lumoa Product News for September 2023 Hey everyone! In it, you can search the knowledge base, check out Lumoa news, see previous comms, and complete Checklists! Update to the new Actionable Insights That’s all folks! The post Product News – September 2023 appeared first on Lumoa. Let’s get started!

Actionable Insights 16

Actionable Insights Start-ups Touchpoint B2B 16

Myra Golden Media

MARCH 3, 2018

The news was bad. It was this approach, direct and clear, that helped us to take in the bad news. Doctors are highly skilled on how to deliver bad news; they have to be. When you have to deliver bad news to a customer, say what you have to say. The doctor was crystal clear in what we were looking at. Key 1: Be Clear.

Customer Experience 70

Customer Experience 70

Lumoa

AUGUST 1, 2023

Lumoa Product News for July 2023 Hey everyone! The post Product News – July 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Widgets settings for custom page.

AI 16

AI B2B Start-ups CX 16

Lumoa

JULY 6, 2023

Lumoa Product News for June 2023 Hey everyone! The post Product News – June 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Widgets settings for custom page.

Start-ups 16

Start-ups AI CX 16

Lumoa

JULY 6, 2023

Lumoa Product News for May 2023 Hey everyone! The post Product News – May 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! GPT FAQ – added some questions.

Start-ups 16

Start-ups AI CX 16

Lumoa

MAY 9, 2023

Lumoa Product News for April 2023 Hey everyone! Try the new Impact Page We are going to be recreating the Impact page in Lumoa. Lots of existing guides are being reworked to fit the new Impact page, so we will have a more comprehensive list next time! The post Product News – April 2023 appeared first on Lumoa.

Start-ups 16

Start-ups CX Customer Service Customer Experience 16

CX Accelerator

JANUARY 14, 2024

We have big time news for CX Accelerator! We've been on the path to establish the organization as a non-profit to help amplify our mission of equipping CX professionals on every stage of their career journey. A HUGE piece in this puzzle is the creation of our Board of Directors.

CX 182

CX Non-Profits Customer Experience 182

Customer Think

FEBRUARY 10, 2023

In the age of big data, it’s more important than ever for businesses to have a way to collect, manage, and analyze customer data. That’s where customer data platforms come in. A customer data platform (CDP) is a software solution that helps businesses unify their customer data from multiple sources and get insights that can […]

Retail 75

Retail Technology Technology 75

Shaun Belding

APRIL 7, 2022

The Bad News The bad news is that 2021 picked up where 2020 left off […]. The Top 10 Customer Service Stories for 2021 This year’s Top 10 Customer Service Stories for 2021 is kind of special for us, as it represents a rebound from the previous year where positive stories were few and far between.

Customer Service 130

Customer Service 130