Zendesk

FEBRUARY 12, 2024

Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule. This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

Experience Investigators

MARCH 12, 2024

Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Tune in and learn how to transform your loyalty program from a mere marketing tool to a genuine expression of gratitude toward your devoted customers.

Customer Retention 52

Customer Retention CX Customer Journey Map Customer Experience 52

Experience Investigators

MARCH 26, 2024

He speaks 3 times weekly with executives and leaders from Fortune 500 companies and top marketing technology platforms on his podcast, The Agile Brand with Greg Kihlström. He is a multiple-time co-founder and C-level executive, leading several acquisitions and currently sits on the board of a martech startup.

CX 64

CX B2B Education Innovation 64

Callminer

JULY 24, 2018

During the recent Customer Contact Week event, I had the pleasure of joining CallMiner customer, Emily Deragon, a senior solutions manager for SiriusXM in a podcast.

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Callminer

JULY 5, 2017

We’ve put together this list of 50 top marketing and analytics podcasts to make the search a bit less painful for you.

Entertainment 182

Entertainment 182

Experience Investigators

APRIL 2, 2024

Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn !

CX 40

CX Customer Experience 40

Zendesk

MAY 8, 2023

Zendesk is proud to announce its new podcast, Conversations with Zendesk, which will launch May 17 with the first of a two-part series about how AI can help businesses control costs and create better customer experiences. The post Conversations with Zendesk: The podcast appeared first on Zendesk.

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AI Customer Experience 52

CX Network

FEBRUARY 21, 2023

Tune in to fine tune your strategy with CX Network’s round-up of the most original and educational CX podcasts

Gaming 104

Gaming CX Education 104

Experience Investigators

FEBRUARY 27, 2024

About Maria Villablanca: Maria Villablanca ( mariavillablanca.com ), the creator of The Transform Talks Podcast and The “Voices in Transformation” interview series, is considered one of the leading creators and influencers in the supply chain and business transformation space.

CX 52

CX Manufacturing AI Innovation 52

Doing CX Right

FEBRUARY 5, 2024

The post Doing CX Right Podcast Transcript Episode 117 appeared first on Doing CX Right.

CX 52

CX 52

Customers That Stick

MARCH 24, 2021

The spring season of the Crack the Customer Code podcast is over halfway done, and we’ve had some amazing guests and discussions this season. Make sure to check them out on your favorite podcast player or using the links below. Podcast Episodes to Improve Your Customer Experience. GET THE FREE REPORT HERE: [link] /ctcc.

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CX AI Customer Service Customer Experience 78

Intercom, Inc.

DECEMBER 21, 2021

A year across all three of our podcasts, Scale by Intercom , Intercom on Product , and of course, Inside Intercom. Here on the podcast, we spoke to CEOs, pioneers, and leading experts to hear their stories and gain a little wisdom in the process. To give you an example, this is the Inside Intercom podcast, right?

Engineering 118

Engineering Government B2C Start-ups 118

SugarCRM

APRIL 23, 2024

On this episode of the Fuel Growth podcast series, my co-host Clint and I got to sit down with Jill Rowley , Strategy & GTM Advisor at Stage 2 Capital. If you want to catch up on our previous episodes, you can do so here or on your favorite podcast app.

B2B 29

B2B Sales Innovation Social Media 29

Experience Investigators

FEBRUARY 28, 2023

The post [Experience Action Podcast] Becoming Customer-Centric [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.

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Customer Think

SEPTEMBER 8, 2021

Starting a podcast is a cost-effective way to get more leads, traffic and ultimately grow your business. Podcasting will help you get your voice out there and build brand trust. 63% of marketers say their biggest challenge is driving traffic and generating leads.

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Fonolo

AUGUST 13, 2019

Well, podcasts are a great way for managers and retailers to keep up with the latest trends and strategies in the service vertical. Here are a few suggestions of customer service podcasts we love, and you will, too. Repeat Customer is a podcast by Zendesk , a customer service software company based in San Francisco.

Customer Service 108

Customer Service Artificial Intelligence Retail Education 108

Adrian Swinscoe

APRIL 20, 2024

In today’s episode of the Punk CX podcast, there is no interview. Because today, I am celebrating the 500th edition of the podcast! Woop! […] The post Episode 500: Some reflections on the last 13 years first appeared on Adrian Swinscoe.

CX 147

CX Customer Service Customer Experience 147

Experience Investigators

MARCH 7, 2023

The post [Experience Action Podcast] CX and EX At Once [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.

CX 98

CX 98

SugarCRM

APRIL 23, 2024

On this episode of the Fuel Growth podcast series, my co-host Clint and I got to sit down with Jill Rowley , Strategy & GTM Advisor at Stage 2 Capital. If you want to catch up on our previous episodes, you can do so here or on your favorite podcast app.

B2B 26

B2B Sales Innovation Social Media 26

Experience Investigators

NOVEMBER 7, 2023

Experience Action Podcast] Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Tune in to discover how you can transform your part-time workforce into customer experience superstars. Trust us, you don’t want to miss this one!

CX 52

CX Customer Feedback Customer Experience Customer Service 52

Experience Investigators

SEPTEMBER 26, 2023

What’s going on right now in Customer Experience (CX)? We’re doing something a little different, a little new in this Experience Action episode. This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success!

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CX Technology Technology Customer Experience 98

SugarCRM

MARCH 26, 2024

On this episode of the Fuel Growth podcast series, my co-host Lizzy and I got to sit down with Paul Black , co-founder and CEO of sales-i , the leading sales intelligence software company for manufacturing and distribution companies worldwide.

Manufacturing 34

Manufacturing Sales Start-ups Technology 34

Experience Investigators

OCTOBER 24, 2023

Are you ready for another CX Pulse Check? Join Jeannie and Paige, as they talk about what’s happening right now in Customer Experience (CX). What if you could tap into the secrets of how top retailers are adapting to the transforming world of customer behavior?

CX 98

CX Retail Customer Loyalty Innovation 98

Experience Investigators

OCTOBER 31, 2023

Get set for a chilling tale that will make your hair stand on end. Imagine a billing issue so terrifyingly complex it spanned three generations! Yes, you heard it right. That’s the horror our host, Jeannie Walters, unravels on this Halloween special episode of Experience Action.

CX 96

CX Customer Journey Map Customer Experience 96

Sprinklr

SEPTEMBER 15, 2021

Today we go full meta, with a podcast about… podcasts. Justin Shriber, CMO at People.ai , joins me to talk about how their Legends of Sales and Marketing podcast drives lead generation and creates personal connections with industry leaders. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts.

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CXM Sales 62

Doing CX Right

SEPTEMBER 22, 2021

The post How To Bring Customers Back (Podcast Summary) appeared first on Doing CX Right. How do you get customers back to buy again? Read Shep Hyken's actionable tips revleaded on DoingCXRight®?

CX 52

CX Customer Loyalty 52

Experience Investigators

MARCH 5, 2024

Ever felt like you’re walking a tightrope trying to satisfy high-maintenance clients while keeping your team’s spirits high? You’re not alone, and in this episode, we’re tackling that very challenge.

CX 52

CX Customer Journey Map Customer Experience 52

Experience Investigators

JANUARY 10, 2023

The post [Experience Action Podcast] Defining Customer Experience [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.

Customer Experience 52

Customer Experience CX 52

Sprinklr

JUNE 29, 2021

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The post Podcast #139: How to Reimagine the Retail Experience appeared first on Sprinklr. Both positive (or, at least, mostly positive), and both excellent examples of the value of the shopping and checkout experience. The CXM Experience LinkedIn Group.

Retail 55

Retail CXM 55

SugarCRM

MARCH 26, 2024

On this episode of the Fuel Growth podcast series, my co-host Lizzy and I got to sit down with Paul Black , co-founder and CEO of sales-i , the leading sales intelligence software company for manufacturing and distribution companies worldwide.

Manufacturing 26

Manufacturing Sales Start-ups Technology 26

Experience Investigators

MAY 9, 2023

The post [Experience Action Podcast] Getting Data Right [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.

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Doing CX Right

AUGUST 6, 2020

I had the honor of joining Professor Pete Alexander, host of Winning In Business and Life podcast. What other executives, like yourself, would you like to acknowledge as a leader and invite to be on my podcast? Podcast) appeared first on Doing CX Right. What’s the best thing about working in your industry?

CX 52

CX Customer Experience 52

Experience Investigators

APRIL 18, 2023

The post [Experience Action Podcast] Innovate with CX [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.

Innovation 52

Innovation CX 52

Doing CX Right

AUGUST 23, 2020

Listen to the Customer Experience podcast below. . The post The Relationship Between Customer & Employee Experience (Podcast) appeared first on Doing CX Right. The audio cut out for a min at 48:18 , but Stacy shared a personal story about her interaction with Shep. Please let us know what you think and what resonates most.

CX 52

CX Customer Experience 52

Experience Investigators

DECEMBER 12, 2023

Are you ready to end the year with gusto, and enter the next with a customer-centered game plan? This special episode will guide you through five essential actions every customer-focused leader must take to finish the year strong. Join me, Jeannie Walters, as we reflect on the highs, lows, and even the whimsical customer requests of the past year.

Gaming 105

Gaming CX Customer Experience 105

Experience Investigators

MARCH 28, 2023

The post [Experience Action Podcast] Journey Mapping – What’s Next!? [wp-svg-icons wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.

Customer Journey Map 52

Customer Journey Map 52

LitmusWorld

OCTOBER 3, 2022

I Read more… Colin Shaw: The 5 Rules of Measuring & Managing Customer Emotions [Podcast & Article] appeared on LitmusWorld. VOICE OF EXPERTS The 5 Rules of Measuring & Managing Customer Emotions When I was in corporate life, my boss asked me to improve the Customer Experience and do it for the least cost.

Customer Experience 52

Customer Experience CX 52