Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. What are the goals for your social listening tool? Who benefits from using a social listening tool?

Social Listening 110

Social Listening AI Social Media CXM 110

Fonolo

OCTOBER 10, 2018

The rise of digital commerce and the growth of social media have given consumers powerful tools to share their thoughts and feedback with brands. From creative call center strategies, to social listening, to large customer service budgets, there exist a multitude of techniques that will aid brands in continuing to delight consumers.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

CallCare

NOVEMBER 23, 2021

Artificial intelligence (AI) is one of the most popular subjects in the customer service contact centre right now. In most circumstances, the human agent is then re-engaged to deal with the consumer displeasure caused by the bot. The call centre is where emotional intelligence, or a lack thereof, is most noticeable.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

Sprinklr

OCTOBER 14, 2021

Digital and social platforms have transformed the way consumers interact with your brand and communicate their experiences and expectations. Customers may not always mention you by name, but they are constantly sharing feedback on dozens of social media and messaging channels. When insight becomes action, value is created.

Social Listening 129

Social Listening CXM Customer Experience Artificial Intelligence 129

Aquire

OCTOBER 26, 2021

From emails that address customers by name to relevant product recommendations based on behavioral predictions, personalization can bring huge value to both customers and companies alike when used wisely. Or it helps them avoid option paralysis by narrowing down the often bewildering array of products available. We’ve seen the power.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Zendesk

OCTOBER 20, 2023

Product development teams use customer service plans to identify areas of improvement for the product or service based on agent and customer feedback, reporting and analytics, and ticket information. Customer personas (or buyer personas ) describe the different people who use your products and services.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking is not a new concept; in fact, Xerox first began the practice in 1979 to analyze unit production costs in manufacturing operations. This can leave your social strategy lagging and ineffective. You can keep track of product mentions, influencer endorsements, hashtags, keywords, and more across social media.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102