Customer Think

FEBRUARY 13, 2024

AI-powered search capabilities boost global retailer's search revenue by over 220%, conversion rate by over 40%

Retail 49

Retail AI 49

NGDATA

JANUARY 25, 2024

After launch, search suggestions may change, and upper-funnel content will be more important. Source The post How will Google’s Search Generative Experience impact PPC marketing appeared first on NGDATA. From keyword research to ad copy creation to competitor research, here's how SGE could transform PPC marketing.

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Customer Think

OCTOBER 19, 2023

Historically, […] The post The stakes are set to get higher in onsite search experience first appeared on Adrian Swinscoe. Whenever we are presented with a question that we don’t have the answer to or a situation that is unfamiliar to us, we seek help.

Customer Experience 59

Customer Experience 59

Customer Think

JANUARY 30, 2023

What is search engine optimization (SEO)? It’s unfortunately one of the more misunderstood campaign activities by business owners who are trying to use it to attract qualified customers. It doesn’t help that the industry is literally flooded with hypes.

Engineering 64

Engineering 64

Customer Think

NOVEMBER 18, 2021

So have you optimized your business for voice search yet? In recent times, voice search has come to dominate the way people look for information online. It has made online searches so simple and convenient. If not, you might be missing out money on your table. And why wouldn’t it? Instead of typing your query […].

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Customer Think

NOVEMBER 19, 2021

Voice search is the phrase on everyone’s lips. More searches are conducted by spoken word than ever before, and a successful ecommerce trader will need to take this on board. The really successful ecommerce trader probably already has. But don’t panic: if you haven’t started yet, it’s not too late.

Technology 78

Technology Technology 78

Customer Think

NOVEMBER 19, 2021

Did you know that 71% of consumers prefer to use a voice search function rather than type out their questions? This means that voice searches make up an enormous chunk of your potential website visitors. That, in turn, means you need to think about optimizing your ecommerce store for voice search.

Technology 64

Technology Technology 64

Customer Think

APRIL 4, 2023

Hiring in today’s market can feel like an uphill battle, but many leaders believe they must keep at it to ensure their businesses’ success.

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111

ClientSuccess

OCTOBER 4, 2022

The post Searching For New Customer Success Software? You can learn more about the functionality available on the ClientSuccess platform with these additional resources: Article: 3 Reasons a Customer Success Platform Is Fundamental to Company Success. eBook: Customer Success as a Culture: Customer Success Leaders Edition.

CRM 52

CRM 52

Customer Think

JUNE 21, 2023

New generative AI search feature delivers quick and transparent answers with clickable links to source documents for easy fact-checking

AI 40

AI 40

Customer Think

APRIL 16, 2024

Enterprise-ready generative AI tool delivers an interactive conversational experience that helps users extract and synthesize insights for data-driven business decisions at scale

AI 49

AI Engineering 49

Customer Think

AUGUST 22, 2023

It is equally important to attract people and to convert them into customers You have probably stumbled onto a website where the text seems somewhat stilted. The same string of three or four or five words is repeated over and over, even where it looks and sounds awkward. That’s because the website owner is trying […]

Engineering 52

Engineering 52

Customer Think

SEPTEMBER 9, 2021

New tools enable creators - digital practitioners and developers - to overcome the unique challenges of building and maintaining relevant search technology.

Technology 52

Technology Technology 52

Knowmax

DECEMBER 1, 2020

Reduce response time with Google-like semantic search in knowledge base.

Customer Experience 52

Customer Experience 52

Intercom, Inc.

FEBRUARY 4, 2020

The area of search, in particular, has been transformed by this release, and I’d like to dive into how we rebuilt our search capability in the new API to be more robust, intuitive and powerful. We’ve seen this ourselves at Intercom – as we deal with more and more data, search becomes an increasingly fundamental problem.

Construction 231

Construction Retail Technology Technology 231

Customer Think

DECEMBER 7, 2022

New intelligent Facet Generator creates best-in-class site experiences and simplified implementation at scale.

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SugarCRM

NOVEMBER 26, 2019

What Makes Paid Search Advertising Valuable to Marketers? Paid search advertising, otherwise known as PPC, is your most valuable marketing tactic. Let’s take a look at the value of paid search, and like any good data-driven marketer, let’s include the stats to hammer home our point. Too bold a claim to make? But we will.

Start-ups 29

Start-ups 29

Conversation Agent

JULY 22, 2022

“As the body assimilates what is homogeneous to it, so will a man retain what interests him; in other words, what coincides with his system of thought or suits his ends.” Schopenhauer argued the world is a representation, Vorstellung. His work followed Kant's claim that our knowledge and experience of the world is always indirect.

Technology 90

Technology Technology 90

SugarCRM

JUNE 6, 2019

Salesfusion by SugarCRM recently released Salesfusion for Google Ads, a feature that brings the combined power of AI and automation to create, launch, manage and optimize paid search campaigns. Many folks have heard about paid search, but it’s that first word that typically gives them reservations. A Little Background. Still with us?

Machine Learning 26

Machine Learning Innovation AI Customer Experience 26

Intercom, Inc.

JULY 9, 2020

In many ways it offers him a unique perspective which he shares with us here – from his early days exploring search as a means to supporting his gaming tournament websites to spearheading the growth of an increasingly important tech discipline. And that’s resulted in more direct visits from people, but also in more brand searches.

Engineering 199

Engineering Start-ups E-commerce B2C 199

Customer Think

MARCH 26, 2024

Each day, search engine algorithms become more advanced and sophisticated, leaving traditional SEO methods in the dust. If you’re not up to speed with the latest trends and techniques, your website could be lost in search results, leading to a significant loss […]

AI 69

AI Engineering Technology Technology 69

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. Algolia is a search engine, so it’s end-to-end.

Engineering 204

Engineering Start-ups Machine Learning Education 204

Customer Think

APRIL 25, 2024

In the vast digital arena, websites require attention, competing for eyeballs and clicks in search engine results pages (SERPs). One crucial element that can significantly impact your website’s ranking and user experience is the H1 tag. But what exactly is an H1 tag, and why is it so important for on-page SEO optimization?

Engineering 52

Engineering 52

C3Centricity

MARCH 12, 2024

The Role of SEO in Driving High-Quality Traffic Search Engine Optimization (SEO) remains a cornerstone strategy for driving quality traffic. This strategy not only drives high-quality traffic to their site but also converts visitors into leads and customers.

Entertainment 90

Entertainment Engineering Education Customer Satisfaction 90

Customer Think

MARCH 9, 2023

An effective way to optimize search results is through online merchandising for search, or searchandising, which directly impacts the user’s experience and the retailer’s results. Like creating category pages, retailers can merchandise search result pages to drive more sales to the items that benefit the store most.

Retail 111

Retail AI Sales 111

NGDATA

APRIL 25, 2024

Key events measure interactions important to a business, align with business objectives, demonstrate the value of organic search traffic, and elevate marketing reporting. GA4's shift from "conversions" to "key events" is significant for digital marketers, especially SEO professionals. SEOs need to understand and leverage this change.

Gaming 52

Gaming 52

Customer Think

APRIL 12, 2024

The sheer volume of choices available to consumers today, from a quick online search to the aisles of a grocery store, highlights the importance of creating a standout customer experience (CX) right from the first interaction. In the fast-paced and ever-evolving retail sector, understanding the customer has never been more crucial.

Retail 69

Retail CX Customer Experience 69

Inside Customer Service

NOVEMBER 11, 2021

The job search site, Indeed , ran baseball-themed commercials during the recent World Series broadcast. The brand promise influences advertising, such as this commercial showing hall of fame pitcher, Mariano Rivera, helping someone search for a senior accountant job. The home page is hyper-focused on people searching for a job.

Start-ups 130

Start-ups Customer Experience Sales 130

Intercom, Inc.

MAY 25, 2022

Search is an indispensable part of Intercom. Search underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Outbound , Reporting , Resolution Bot , and our internal logging systems. . Search is largely powered by many per-function Elasticsearch clusters.

Engineering 252

Engineering Technology Technology Customer Experience 252

Customer Think

DECEMBER 4, 2023

A quick Google search will reveal dozens of blogs, companies, and social media posts espousing the benefits of positive affirmations, and the power of positive and encouraging words. We all know empirically, the truth and power of words in life. Likewise, a dip into the comment section of many blog topics, news stories or social […]

Social Media 109

Social Media Customer Experience 109

Uniphore

JULY 21, 2021

Knowledge Base Consolidation It’s estimated that agents spend 20% of their time working to understand questions and search a knowledge base for the correct information. Search Engine Optimization While improving the agent experience is paramount to customer service success, it’s not the only area to focus on.

Customer Service 130

Customer Service Contact Center Engineering Social Media 130

SurveySensum

JANUARY 5, 2024

5 Strategies to Gain VoC Insights from a Knowledge Base Keyword Analysis for Customer’s Language User Behavior Tracking Search Analytics Customer Surveys and Polls Collaboration with Customer Support What to Do with this Feedback? Identify commonly searched terms and phrases to understand user intent. Let’s dive in!

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

Intercom, Inc.

NOVEMBER 17, 2021

Can we set up our Messenger so that when people have a question and they click on the search bar, they can see our different collection of Articles? Searching and browsing Articles is supported on mobile! With an expanded window, it’s easier than ever to read articles in the Messenger. Best of all?

Customer Feedback 222

Customer Feedback Start-ups Omnichannel Customer Satisfaction 222

Customer Think

JULY 4, 2023

Search Engine Optimization, or SEO, is a pillar of digital marketing and refers to a set of practices designed to improve the appearance and positioning of web pages in organic search results.

Engineering 69

Engineering 69

Intercom, Inc.

JANUARY 20, 2021

Don’t force them to waste valuable time searching for answers. Use language your customers are searching for. In addition to reviewing the messages in your Inbox, you can set up Site Search in Google Analytics to help you find the search terms people use to find your content in the first place.

Education 232

Education Engineering Sales 232

Beyond Philosophy

MAY 6, 2023

After a search of both my hard drives (computer and memory), I realized that I didn’t. However, like anyone would these days, I fixed that with an internet search. To remedy this giant hole in our content, we recorded this podcast. I found an excellent one at HubSpot , another great one at Salesforce , and third at Qualtrics.

Customer Experience 147

Customer Experience 147

Customer Think

FEBRUARY 22, 2023

Ranking well in the search engines requires time and expertise that many entrepreneurs and small business owners don’t have, because their focus must be on fine tuning the value proposition and operations of their […]

Engineering 141

Engineering Technology Technology 141