Uniphore

JULY 10, 2021

Who Should Attend: Customer Experience Planning, Strategy & Execution Pros Contact Center Operations & Workforce Management Pros Conversational AI & Intelligent Automation Pros COOs, CIOs, CTOs and Digital Transformation Pros. Kumaran Shanmuhan Global Head of Solutions Jacada.

Contact Center 223

Contact Center Legal Artificial Intelligence Social Media 223

Execs In The Know

APRIL 22, 2024

Nowadays, it’s changing so rapidly it’s hard to keep up, largely due to the swift advancements in artificial intelligence and a surge in consumer demand for AI and automation. Today, the brands who win are those who red-circle two or three things that would be highly impactful to their business and can be executed in less than three months.

Artificial Intelligence 98

Artificial Intelligence Machine Learning Innovation CX 98

DMG Consulting

APRIL 8, 2024

Real-Time Adaptive Intraday Management Saves the Day April 2024 Workforce management (WFM) solutions are changing for the better. WFM solutions are good at finding trends in historical interaction data to generate projections. The Forecasting Challenge When it comes to forecasting, it’s challenging to plan for the unexpected.

Contact Center 62

Contact Center Artificial Intelligence Engineering Innovation 62

ECXO

APRIL 7, 2024

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. It is the narrative of a customer’s journey from the moment they hear about your brand until they become advocates for your solutions.

AI 107

AI CX Artificial Intelligence Predictive Analytics 107

Uniphore

JUNE 10, 2021

When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. Our solution: educate centers on the power of automation and empower agents to use technology to their advantage. However, as businesses—and consumers—adapted, outlooks improved.

Contact Center 246

Contact Center Outlook Gaming Education 246

VOZIQ

DECEMBER 22, 2023

Reston, VA,  December 21, 2023 : VOZIQ AI, a leading provider of Predictive Customer Intelligence Solutions for subscription-based recurring-revenue businesses, is pleased to announce its strategic partnership with AMP Smart to offer AI-enabled proactive customer loyalty solution aimed at maximizing Customer Lifetime Value (CLV).

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

Zendesk

MARCH 1, 2024

What is intelligent call routing? Intelligent call routing (ICR) is a refined telecommunications technology that efficiently directs incoming calls based on various factors, such as the caller’s needs and agent availability. But it doesn’t have to be that way.

Customer Satisfaction 52

Customer Satisfaction Healthcare AI Contact Center 52

Execs In The Know

JANUARY 17, 2024

In an era where consumers crave seamless online experiences, the demand for self-service solutions is higher than ever. The landscape is evolving, with customers seeking personalized recommendations , intuitive search capabilities, and intelligent chatbot interactions.

AI 52

AI Innovation Gaming Social Media 52

TeamSupport

DECEMBER 8, 2023

As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships. While there are many options to choose from, be sure to keep these eight factors in mind before you commit to a solution.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

Zendesk

MARCH 18, 2024

With the latest advancements in artificial intelligence, these organizations have the opportunity to make their service processes more efficient, which allows service agents to deliver both speedy and quality service interactions with their customers.

Artificial Intelligence 52

Artificial Intelligence AI 52

Customer Think

DECEMBER 11, 2023

In an age where instant gratification is the norm, businesses are turning to generative AI chatbots to meet and exceed customer expectations. These sophisticated chatbots are not mere responders; they’re conversational architects, building bridges between human queries and intelligent, nuanced solutions.

AI 69

AI Customer Experience Customer Expectations Contact Center 69

Zendesk

MAY 9, 2023

Advances in technology, combined with new and ongoing business challenges, put us all under pressure to continue to evolve, improve, and do more for our customers. Businesses will anticipate and efficiently respond to customer needs to build strong relationships and drive profitable growth.

AI 97

AI CX Sentiment Analysis Artificial Intelligence 97

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

TeamSupport

MARCH 7, 2024

In today's highly competitive business environment, a company's success hinges on its ability to provide effective customer support. Let's discuss how team collaboration and customer intelligence can enhance your team's performance. Let's discuss how team collaboration and customer intelligence can enhance your team's performance.

Machine Learning 52

Machine Learning Customer Satisfaction Omnichannel AI 52

TeamSupport

MARCH 7, 2024

In today's highly competitive business environment, a company's success hinges on its ability to provide effective customer support. Let's discuss how team collaboration and customer intelligence can enhance your team's performance. Let's discuss how team collaboration and customer intelligence can enhance your team's performance.

Machine Learning 52

Machine Learning Omnichannel Customer Satisfaction AI 52

C3Centricity

DECEMBER 5, 2023

Artificial Intelligence (AI) has become an integral part of our daily lives and has revolutionized how we interact with technology and businesses. Let’s examine how AI has evolved in customer relations and explore ten ways in which businesses can integrate authentic interactions with AI to enhance customer experiences.

AI 90

AI Artificial Intelligence Technology Technology 90

CommBox

DECEMBER 6, 2023

In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. We’ll explore the key features that make live chatbots a game-changer for businesses aiming to upgrade their customer service.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Zendesk

FEBRUARY 6, 2024

Artificial intelligence has the potential to not only improve the customer experience but also drastically improve the admin and service operations experience. Tymeshift is the ideal workforce management solution, as it automatically schedules agents to meet AI-forecasted needs based on historical and real-time data.

Artificial Intelligence 59

Artificial Intelligence Finance AI CRM 59

Customer Think

FEBRUARY 14, 2023

In this context, business intelligence solutions have emerged as the go-to tool to drive business growth. Business intelligence helps companies to make more informed decisions. With the growing prevalence of the digital realm, data has become crucial — especially for companies. It combines […]

Business Growth 69

Business Growth 69

Customer Think

JUNE 23, 2023

The way businesses connect with customers is evolving, and artificial intelligence (AI) is leading the way. Servion Global Solutions predicts AI will power 95% of all customer interactions by 2025, including live telephone and online conversations.

AI 72

AI Artificial Intelligence Customer Service Technology 72

TeamSupport

MARCH 28, 2024

Moreover, it supports your business in maximizing Return on Investment (ROI) and transforming overall business results. In other words, expect bespoke, sturdy solutions designed to thrive in ever-changing business terrains. It's here that TeamSupport Software shines, revolutionizing customer support management.

Customer Service 52

Customer Service Customer Satisfaction Innovation Customer Relationship 52

TeamSupport

MARCH 28, 2024

Moreover, it supports your business in maximizing Return on Investment (ROI) and transforming overall business results. In other words, expect bespoke, sturdy solutions designed to thrive in ever-changing business terrains. It's here that TeamSupport Software shines, revolutionizing customer support management.

Customer Service 52

Customer Service Customer Satisfaction Innovation Customer Relationship 52

Logicalware

NOVEMBER 23, 2023

The impact of AI in the real world If you think artificial intelligence is something that only happens in sci-fi movies, think again. Importantly, AI doesn’t stop at a personal level; it extends its reach into the business landscape, unlocking new possibilities and opportunities for organisations across various industries.

AI 52

AI Artificial Intelligence Sentiment Analysis Innovation 52

ECXO

SEPTEMBER 6, 2023

Global Vice President at Datacurate Technologies Andreas Heiz , Director Marketing Technology & Personalization Solutions EMEA/AP at SAS Corinna Klaes , Solution Specialist for Customer Intelligence at SAS and European Customer Experience Organization (ECXO) Facilitator and Ambassador What’s in store for you during this session?

Customer Experience 75

Customer Experience Omnichannel CX Innovation 75

DMG Consulting

MARCH 8, 2024

This is one of the many reasons artificial intelligence (AI) is proving to be valuable for contact centers. Another way AI helps is by enhancing the conversational capabilities of self-service solutions, improving their ability to understand customer inquiries/requests and delivering accurate responses.

Contact Center 48

Contact Center AI Artificial Intelligence Real Estate 48

Shep Hyken

SEPTEMBER 16, 2022

Natural Language Processing (NLP) helps computers understand and process human language, which has powerful implications for businesses that want to offer increased communication with customers and clients without the high cost of hiring additional staff. and NLP – aren’t perfect solutions for processing valuable information. . . –

Customer Feedback 61

Customer Feedback Artificial Intelligence Net Promoter Score Actionable Insights 61

Intercom

JANUARY 16, 2024

A future where human intelligence and artificial intelligence combine to make customer service remarkable. In addition to this, Fin can now compile intelligent answers from multiple sources as opposed to a single article or piece of support content. The future of customer service is human + AI.

AI 98

AI Customer Service Sentiment Analysis Artificial Intelligence 98

CommBox

DECEMBER 14, 2023

In the dynamic landscape of today’s fast-paced digital world, businesses are in a perpetual pursuit of cutting-edge solutions to elevate customer satisfaction. The Need for Improved Customer Support In the era of immediate satisfaction, customers expect swift responses and efficient solutions to their queries.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

DMG Consulting

APRIL 8, 2024

Workforce management (WFM) solutions remain essential contact center productivity tools, but today they are as important for improving the customer experience (CX), and the newest generation of applications also help to boost employee engagement. These solutions were identified by 37.5 These solutions were identified by 37.5

AI 48

AI Contact Center ML Artificial Intelligence 48

Win the Customer

SEPTEMBER 6, 2023

This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. Customer service is the lifeblood of any business. Personalization AI can analyze customer data and provide personalized recommendations and solutions.

AI 64

AI Customer Service Artificial Intelligence Gaming 64

DMG Consulting

FEBRUARY 8, 2024

AI is the Tailwind for 2024 Contact Center Technology Investments On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and managers to ask about their top business priorities and technology investment plans for the following year.

Contact Center 48

Contact Center Technology Technology AI 48

Lumoa

JANUARY 8, 2024

So, you’re eyeing growth and a healthy ROI for your business, right? And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI).

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Lumoa

JULY 17, 2023

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. Utilizing Artificial Intelligence solutions 6.

Customer Experience 83

Customer Experience Artificial Intelligence Omnichannel AI 83

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. We use Totango as a customer success solution to keep track of our customer’s journey from sign-up to advocacy. What our customers are saying With a trScore of 8.1

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Zendesk

MAY 24, 2023

AI has been a part of pop culture for generations (enter: The Terminator), but the recent developments of ChatGPT and AI-powered bots have breathed new life into the conversation surrounding its role in business. Read on to learn how your business can make the most of AI in customer service. How can AI help customer service?

AI 88

AI Customer Service Machine Learning Technology 88

Customer Think

SEPTEMBER 7, 2023

Do you want to add the power of automation to your business? Explore OpenAI models and industry-specific AI solutions like chatbots and virtual assistants today! Overview of OpenAI and Its Language Models 2023 is an era of artificial intelligence and […]

Artificial Intelligence 59

Artificial Intelligence AI Technology Technology 59

Ameyo Callversations

OCTOBER 22, 2021

“A few years back, Artificial Intelligence for businesses was just like a fidget spinner for kids. However, now businesses are utilizing it for real results.” – Sachin Bhatia (CEO, Ameyo). Conversational AI is growing more extensively every day in almost every business.

AI 98

AI CX Artificial Intelligence Touchpoint 98