tools 
Callminer
MARCH 11, 2024
This blog offers tips for selecting the best sentiment analysis tool. Improving CX is critical, and sentiment analysis can empower companies to understand and respond to customers’ feelings and needs.
Helpt
MARCH 20, 2024
Do you ever find yourself sitting at your computer for hours at a time looking for the perfect tool for your business? Nowadays there's a solution for every minor inconvenience, but finding the "right" tool for your Managed Service Provider (MSP) business can feel like searching for a needle in a haystack. You're not alone.
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Customer Think
APRIL 16, 2024
In the ever-evolving landscape of software development, Intelligent Automation and No-code Tools are emerging as the catalysts for change, propelling the industry into a new era of efficiency, agility, and innovation.
SurveySensum
MARCH 26, 2024
Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. But from the wide range of tools available online, it can become tricky to know what is the best for your organization.
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
In this exclusive webinar with Shawn Phillips, you'll learn how great organizations are: Using AI tools to go deep into understanding their customers Building unique journeys to ensure customers solve their problems in the way that they want Doing all of this simultaneously with a low cost to serve Don't miss this session!
Callminer
MAY 29, 2023
Brand intelligence offers deep insights into customers’ needs, wants, and behaviors, and empowers companies to take action to improve customer satisfaction.
SurveySensum
FEBRUARY 28, 2024
Using an anonymous employee feedback tool enables you to access genuine opinions about your processes, and employees’ interactions with your company, and pinpoint areas where improvements are necessary. But the challenge is, with so many tools in the market, which one should you opt for? What is an Anonymous Feedback Tool?
Speaker: Dave Seaton, CEO of Seaton CX
Or a critical tool for sparking customer-centric change? Is Customer Journey Mapping a tired fad from 2013? 💥 The answer lies not in the map itself, but in the mapping process.
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Sure, your teams might get by with standard PM tools, but imagine how much more efficient and effective they could be with a purpose-built tool designed specifically for the new client implementation and onboarding process.
Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture
There are various frameworks and tools that are designed to help product management teams understand what to build, but somehow teams are still shipping products that don’t gain traction. Product roadmaps are a useful tool when they are created and used properly.
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Since the inception of cookies in 1994, advertisers and brands have come to depend on them as a tool to help websites remember users. Consumers have tolerated them as a necessary cost of doing business online, even as they’ve grown to loathe them.
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63% of customers tried digital apps and tools for the first time and 75% will continue to prefer digital apps post-pandemic. Report highlights include: Online shopping is the new normal – 68% of customers increased their online shopping during the pandemic and plan to continue this trend post-pandemic.
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