topics 
DMG Consulting
JANUARY 3, 2024
Shrinkage is an important topic in the contact center Donna Fluss defines shrinkage in the contact center and how to calculate it. The post Shrinkage is an important topic in the contact center appeared first on DMG Consulting.
Callminer
JULY 18, 2019
We wanted to highlight some from our most recent How to Use Topic Modeling to Extract Conversational Insights. How is topic modeling different from categories themselves? Topic modeling is an unsupervised learning technique. We use this technique in the initial exploring phase to find what the common topics in the data.
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The DiJulius Group
AUGUST 8, 2022
I wasn’t trying to avoid difficult topics, per se. The post The Best Ted Lasso Clip / The Power of Insatiable Curiosity / How to Have a Good Conversation on Divisive Topics appeared first on The DiJulius Group. Not very broad. I just hated the thought of spending even a few. Read Full Article.
Customer Bliss
SEPTEMBER 28, 2017
There is a large topic that I feel we don’t address enough in CX circles, though, and I wanted to dedicate a quick blog to it. What’s the topic? At Shop.Org , which just concluded in Los Angeles, this was a huge topic. (It’s That would be back-end logistics of your website or e-commerce platform.
Advertiser: Vanilla Forums
Our eBook explains how, with topics like: What is gamification? But how do you encourage engagement? Gamification is a proven solution that can strengthen relationships and loyalty between your Customer Success team and customers. The 3 pillars of a successful gamification strategy. Download the eBook now!
Callminer
JULY 17, 2019
Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing.
1 to 1
FEBRUARY 1, 2024
The post Data, AI emerge as hot topics at CCW Austin appeared first on 1to1 Media. Celebrating over two decades on the strip, CCW Las Vegas connects industry professionals, thought leaders, and solution providers to explore the latest trends, innovations, and best practices in customer contact.
Advertiser: Vanilla Forums
Learn about topics including: The real value that comes from customer marketing. Including a customer marketing foundation to the customer success roster of tasks isn’t adding extra responsibilities, it’s using existing initiatives to win in new ways. How marketing to customers generates revenue. Who should own customer marketing.
Advertiser: Vanilla Forums
Self-Service can be a polarizing topic. Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. But those in the know understand that self-service is, in fact, a white glove offering.
Advertiser: Vanilla Forums
The key topics we cover in this report are: What do Customers Expect from CX? We uncovered what customers expect from CX, and then turned their attention explicitly to community. To reveal how community can impact business-focused objectives. Do Customers Perceive Community as a Solution to CX Expectations?
Advertiser: Vanilla Forums
Our eBook explains how, with topics like: Why should customer success and marketing leaders align? When they work together, the CMO and CCO can build better customer experience, satisfaction, and retention. Find out how collaboration can enhance the customer experience and drive business growth. How the CCO can improve CX and drive advocacy.
Speaker: Emily Tate, Managing Director at Mind the Product
How can we quickly make deeply-researched decisions on multiple topics, every day? And within that range, we’re told we need to move faster, and that our decisions need to be evidence-driven and well thought out. This can feel incredibly overwhelming. The truth is, not all decisions are created equal.
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