Zendesk

OCTOBER 5, 2022

Qumu, an enterprise video platform, learned this lesson the hard way when it realized it simply didn’t have the high degree of visibility needed to support its most important enterprise customers. The company uses the Zendesk mobile SDK to extend customer care into its app, so customers can ask for help without navigating elsewhere.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

SixteenVentures

DECEMBER 31, 2019

Sales Process Engagement. Metering / Billing / Payment Process. Customer Onboarding: How to Design and Implement an Effective Onboarding Process. So that brings us to Customer Success Management , which I’ve created a definition around. Customer Success Beyond Usage Data. Customer Acquisition.

Start-ups 136

Start-ups Sales NPS Non-Profits 136

DMG Consulting

NOVEMBER 29, 2017

Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people. We are a strategic advisor to end users and vendors, large and small, and the financial community.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

Zendesk

MAY 19, 2022

Many B2B companies sell to individual customers, too, but they often have separate departments for both, as B2B sales are more complex with a longer sales process. But it can also refer to a non-transactional process, such as a prospect signing up for a company’s emails. Business to customer (B2C). Customer acquisition cost (CAC).

Sales 98

Sales Non-Profits B2C CRM 98

Intercom, Inc.

NOVEMBER 27, 2019

In that process, the whole sales, marketing, products, go-to-market, commercial model is going to change. In Paddle’s case, they optimize for the five stars of growth : Monetization: Optimize the pricing. Moving upmarket: Court enterprise customers. Optimize for being international from day one.

Sales 186

Sales Machine Learning Start-ups Touchpoint 186

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Purchase process.

Customer Acquisition 195

Customer Acquisition Sales Start-ups Invoicing 195

Intercom, Inc.

APRIL 4, 2019

But as it started selling more and more into the enterprise, it staffed up with a deep and strong one. But when it came to selling Dropbox Enterprise, it added several. So how did they go from product-market fit to actually scaling a sales org around a repeatable sales process? Yes, Slack started off with no sales team.

Sales 162

Sales E-commerce Engineering Start-ups 162

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. Hiring for sales with John Barrows.

Sales 172

Sales Start-ups E-commerce Manufacturing 172

Intercom, Inc.

NOVEMBER 7, 2018

If all you care about is optimizing for customer acquisition, you might think all five ads were created equal and allocate your budget accordingly. Multiplying clicks times cost per click tells us that we paid $500 for 10 customers with Ad 1, $1000 for 10 customers with Ad 2, and $2000 for 10 customers with Ad 3. Not so fast.

Customer Acquisition 202

Customer Acquisition Non-Profits Finance Start-ups 202

UJET

MARCH 22, 2021

The pandemic has shown us some obvious downsides, but also some upsides of a more digital and more remote life. Take for example what happens when a customer clicks “Contact Us” from within the mobile app. The first layer to help us achieve this converged experience is a digital IVR. The list goes on. Digital IVR.

CX 82

CX Contact Center Start-ups AI 82

ProProfs

DECEMBER 26, 2022

Virtual Classroom: Assign tests in an organized way using virtual classrooms with multiple instructors, learner groups, and role-based permissions. Pros: + Easy to use and has a simple user interface that makes the process of building tests delightful. + Easy to use and deploy. Responds well on all screen sizes.

Education 52

Education Start-ups Social Media AI 52