Fonolo
MARCH 6, 2020
These days, the odds are pretty high that a business will have a presence on social media, interacting with customers and promoting their product. If you are just getting started or you haven’t considered how you can use social media to benefit your business, it’s time. Response Times. Be Proactive.
Zendesk
JUNE 3, 2021
. . . Social media isn’t just the tool of teens—over the past year, it has quickly become one of the fastest-growing channels for customer support, with tickets up 181 percent since the start of the pandemic. Now, more than ever, customers are looking to connect with brands on their favorite social media platforms.
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Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.
Fonolo
DECEMBER 4, 2019
Good customer service can be hard to find. Conversely, bad customer service is easy to spot and, when especially ugly, it can go viral. Whether it was good, bad, or ugly, 2019 was a heck of a year on social channels. A server named Bianca was captured on camera feeding a disabled customer who had cerebral palsy.
Fonolo
OCTOBER 22, 2020
Of all the years in recent memory, 2020 will stand out as one the most challenging and unexpected. 2020 Holiday Shopping Trends Report, Tinuiti. According to @MorningConsult, 67% of shoppers plan to reduce their general holiday spending in 2020. Why Active Listening is the Best Customer Service Skill.
DMG Consulting
FEBRUARY 5, 2020
2020 Contact Center Investment Priorities. 2020 is looking to be an outstanding year for contact center investments. Do you plan or are you engaged in a digital transformation that includes digital and social media channels? Figure 1: Contact Center Technology Investment Priorities for 2020. See Figure 1. .
CSAT.AI
APRIL 28, 2022
Do you want to be known throughout your industry as failing in customer service? Are you eager for the kind of negative reputation that vitriolic customers can give you? Is being sued by your customer base one of your top goals? Residential Television Service Provider Satisfaction Study SM also. If so, read on.
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