Fonolo

MAY 11, 2022

Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. That’s why Fonolo is back with the 2022 Customer Experience Excellence Awards ! . Meet our 2022 CX Award Winners. Learn More About the CX Awards.

CX 91

CX Non-Profits Education Contact Center 91

Customer Think

NOVEMBER 2, 2021

There is no doubt that customer experience (CX) is a key brand differentiator, and will continue to be a driving force for company success in 2022 and beyond. What workforce trends do brand leaders need to plan for and take action to retain employees and increase customer loyalty?

Customer Loyalty 75

Customer Loyalty CX Customer Experience 75

Fonolo

JANUARY 4, 2022

The statistics show that superior customer experiences generate more return customers, increased loyalty, and higher profits. Here’s a comprehensive list of the most important customer service statistics you need to know in 2022. As little as a 5% lift in customer retention can produce 25% more profits.

Customer Service 142

Customer Service Social Media Contact Center Artificial Intelligence 142

Zendesk

JANUARY 18, 2022

According to our 2022 Zendesk Customer Experience Trends report , the pandemic didn’t make customers more forgiving—if anything, they’re more discerning. More than 60 percent of customers will defect after one bad experience, up 22 percent from last year. There’s a real risk in delivering subpar experiences.

Customer Service 98

Customer Service Outlook Business Growth Customer Loyalty 98

Shep Hyken

FEBRUARY 14, 2022

The point is simple and well made: Chasing customers with low prices and discounts, is as the article points out, “… ultimately a race to the bottom in terms of cost.”. Winning Customer Loyalty With Real-time Refunds by Irina Ionescu. 7 Customer Service Training Tips Every Manager Needs to Know by Justin Herrick.

Customer Service 108

Customer Service Legal Customer Loyalty CX 108

Execs In The Know

MARCH 15, 2023

Fortunately, in partnership with ACT (Advanced Call Center Technologies), we have just released our CX Leaders Trends & Insights: 2022 Corporate Edition report which is aimed at empowering brands with the knowledge and insights needed to accomplish this. To surpass their expectations, you need to stay ahead of the game.

CX 52

CX Artificial Intelligence Touchpoint Customer Loyalty 52

Steven Van Belleghem

DECEMBER 1, 2021

The NFT trend is still mostly a gimmick but I believe that they hold the promise to move beyond the current ‘exciting’ collectibles phase and fundamentally change the customer loyalty landscape. The reason is that they can hold smart contracts, which could play an important role in boosting customer engagement. Partner in Life.

Customer Experience 130

Customer Experience Customer Loyalty Gaming Start-ups 130

Ameyo Callversations

JANUARY 3, 2022

What Exactly Makes a Great Customer Engagement? Engaging customers and building a harmonious relationship with customers is the utmost thing to keep on the checklist for driving good business revenue and driving customer loyalty. Why Do Customer Engagement Matters? – Juniper.

Contact Center 98

Contact Center Social Media Omnichannel Non-Profits 98

Shep Hyken

AUGUST 29, 2022

Few business owners, however, pay anywhere near as much attention to customer retention, even though keeping an existing customer for longer is a far easier way to grow revenue. My Comment: This week, customer loyalty seemed to be the big topic. My Comment: Here are six more ways to create coveted customer loyalty.

Customer Service 57

Customer Service Customer Retention Customer Loyalty Retail 57

CommBox

APRIL 5, 2022

This is an excellent method that will allow you to save your promotion budget and increase brand loyalty. This article will talk about ways to help you retain your clientele in 2022. But first, let’s talk about the most important thing – customers! What Types of Customers Are There?

Customer Retention 105

Customer Retention Omnichannel Customer Loyalty Retail 105

Fonolo

MAY 11, 2022

Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. That’s why Fonolo is back with the 2022 Customer Experience Excellence Awards ! . Meet our 2022 CX Award Winners. Learn More About the CX Awards.

CX 67

CX Non-Profits Education Contact Center 67

Shep Hyken

FEBRUARY 28, 2022

can be summed up with the idea of you and your customers warming up to each other. It’s all about how customers relate to and with the brand. 2022 – Time to Make the Move Beyond Cx and Ex to Total Experience by Candice Mueller. How to Enhance Customer Loyalty: 6 Tips to Make Loyalty Great Again by Julia Morrissey.

Customer Service 65

Customer Service CX Customer Loyalty Retail 65

Comm100

JANUARY 6, 2022

67% of customers said they would spend more money if they received a better customer service experience. With so much riding on CX, alongside momentum from the pandemic, 2022 will see digital CX excellence become a key growth strategy across industries. Why is 2022 the year of customer experience excellence? .

Customer Experience 91

Customer Experience Omnichannel Social Media CX 91

Shep Hyken

DECEMBER 26, 2022

2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.

Customer Service 57

Customer Service Retail Touchpoint Business Growth 57

Shep Hyken

SEPTEMBER 19, 2022

4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. This article will look at the ways brands focus on these four elements to enhance customer loyalty.

Customer Service 57

Customer Service Social Media Artificial Intelligence Customer Loyalty 57

Zendesk

MARCH 7, 2022

Artificial intelligence, automation, and conversational service are no longer industry buzzwords – our data shows that over 75% of businesses are familiar with conversational service in 2022. In 2022, 70 percent of customers expect conversational channels to be available. What is conversational service? Get leadership buy-in.

AI 98

AI Net Promoter Score Artificial Intelligence Retail 98

TeamSupport

DECEMBER 21, 2021

The more stunted a company’s online communication and chat platform, the further they are from their customers, and the less poised they are for success in 2022 and beyond. That’s not just a tacky statement, it’s true – by 2022, 85% of businesses are projected to implement live chat support. times more than visitors that don’t.

B2B 98

B2B Sales Customer Loyalty Customer Satisfaction 98

Steven Van Belleghem

DECEMBER 6, 2021

The Great Resignation’ is happening in full force in the second half of 2021 and will have a great impact on the customer experience of organizations in 2022 and beyond. At the same time it will continuously improve employee and customer experience. There are two thoughts I have on CX in 2022 and beyond.

CX 123

CX Customer Experience Non-Profits Social Media 123

Shep Hyken

JUNE 6, 2022

The more information a customer has, the more comfortable they will feel about an experience that’s less than perfect because of the aforementioned reasons. Fred Auzenne- 14 Steps to Creating a Customer Loyalty Program That Works by Anna Duke. I’m always careful when using the term “loyalty program.”

Customer Service 61

Customer Service Customer Loyalty Hospitality Hospitality 61

Shep Hyken

JANUARY 31, 2022

Digital Trends to Influence Better Customer Experiences by Dakota Murphey. TechDay) Customer experience can be a difficult element of your business to measure, but it has a tremendous impact on your business as a whole. How Do You Solve a Problem Like… Eroding Customer Loyalty? by Sam Bradley. Thank you, Engati!

Customer Service 57

Customer Service Contact Center Artificial Intelligence Customer Loyalty 57

Shep Hyken

JANUARY 10, 2022

How to Start a Customer Loyalty Program for Your Small Business by Brandi Marcene. Atlanta Small Business Network) Regardless of the industry, you’ll come across various issues concerning customer retention. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 72

Customer Service Customer Loyalty Manufacturing Sales 72

SurveySensum

JULY 27, 2022

Or is there something else involved in creating loyal customers? . For instance, earlier we weighed customer loyalty only on the quality of products and services sold. But, it then became evident that customer loyalty also resembles the effort your customers put in to acquire your products and services.

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

Shep Hyken

SEPTEMBER 26, 2022

Whether you believe the customer is King (or Queen) doesn’t matter. All customers deserve to be treated with respect and dignity. How Amazon, Costco, Home Depot and Intuit Build Customer Loyalty by Prasad Sangameshwaran. (ET Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 61

Customer Service Customer Retention NPS Customer Loyalty 61

Shep Hyken

APRIL 25, 2022

While there are some serious stats and facts in the article, the article closes with a fun one, which is that 27% identified Darth Vader as a fictional character most likely to provide the worst customer experience. Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek. You want customers that keep coming back.

Customer Service 57

Customer Service Retail Customer Loyalty Start-ups 57

Shep Hyken

MARCH 21, 2022

Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. State of Consumer Behavior 2022 by Raydiant.

Customer Service 61

Customer Service Retail Customer Satisfaction AI 61

Shep Hyken

APRIL 11, 2022

Winning on Purpose: 4 Lessons from Customer Loyalty Guru Fred Reichheld by Liam Burns. Medallia) In his new book, Winning on Purpose, Reichheld demonstrates that the primary purpose of a business should be to enrich the lives of its customers. And here are four short customer loyalty lessons you can’t ignore.

Customer Service 57

Customer Service NPS Customer Loyalty Start-ups 57

SurveySensum

AUGUST 10, 2023

According to the Oberlo research report on Mobile Internet Traffic , in 2022, mobile devices generated 57% of the entire global internet traffic. Optimizing your resources for mobile is going to earn your customer journey seamless and hassle-free resulting in overall customer satisfaction.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

Shep Hyken

MAY 9, 2022

I like how this article makes us consider what will make the most positive impact on our customers. Three Stats That Will Change the Way You Think About Customer Loyalty Stats by Wise Marketer Staff. Customers Weigh in: Loyalty is Conditioned on a Personalized Experience by John Nash. Follow on Twitter: @Hyken.

Customer Service 61

Customer Service E-commerce Customer Loyalty Engineering 61

Aquire

NOVEMBER 18, 2021

As we gear up for a busy holiday season and get ready to fly headlong into 2022, we’ve dug up some retail customer service statistics to help enhance your customer journeys and boost customer experience in the new year. 65 retail customer experience statistics. Yet only 49 percent of U.S. Talkdesk ). Salesforce ).

Retail 98

Retail Customer Service Social Media Net Promoter Score 98

Aquire

OCTOBER 13, 2021

Customers can ask anything and receive answers for routine questions even after hours when human agents are offline. So, look into self-service options you can use for your customers and monitor impact on customer loyalty and satisfaction. The Future of CX: Trends and Predictions for Customer Engagement.

Customer Service 90

Customer Service Social Media Omnichannel Artificial Intelligence 90

VOZIQ

JANUARY 17, 2022

Authored by Hal Brierley, Customer Devotion is a step-by-step guide for turning your customers into more passionate brand advocates. It offers strategic insights into growing your customer revenues, regardless of the industry, size, and scale of your business.

Customer Retention 67

Customer Retention Non-Profits Retail Customer Loyalty 67

Intercom

APRIL 13, 2022

But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. For example, send regular company-wide updates documenting how your team is contributing to increasing customer loyalty year-on-year.

Customer Service 59

Customer Service Net Promoter Score NPS Start-ups 59

Shep Hyken

NOVEMBER 14, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 11-14-2022 appeared first on Shep Hyken.

Customer Service 65

Customer Service Start-ups Retail CX 65

Shep Hyken

DECEMBER 5, 2022

But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 65

Customer Service Hospitality Hospitality Customer Experience 65

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. 15 Best NPS tools of 2022. If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. Introduction.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

Ameyo Callversations

AUGUST 24, 2022

Gartner ) Chatbots are expected to trim annual business costs by more than $8 billion by 2022. Conversational chatbots will help businesses in reducing their customer service costs by around 30% ( Chatbots Magazine ). Higher Chatbot Adoption Based on Customer Experience (CX). per interaction ( CNBC ). Contact us here.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Customer Think

OCTOBER 19, 2021

Customer Experience (CX) is becoming a significant concern for most business owners. In recent years we have seen many small and large companies investing a fortune to improve customer experience and stay ahead of the competition. Whether it’s for keeping the customer data safe by opting for IT security risk […].

Customer Experience 144

Customer Experience CX Contact Center Customer Loyalty 144