Hodusoft

MARCH 29, 2022

Digital India is transforming with the advancement of technology in every sphere. One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line.

Contact Center 98

Contact Center Artificial Intelligence Innovation Actionable Insights 98

Hodusoft

NOVEMBER 24, 2021

What are the top 16 call center features you need to know in 2022? Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, and trying to stay afloat and keep the numbers up amidst financial upheaval. Most important call center features for 2022. Digitization.

Artificial Intelligence 105

Artificial Intelligence Social Media CRM Omnichannel 105

Zendesk

OCTOBER 5, 2022

Omnichannel customer service is an approach that centralizes all your service channels–email, live chat, Twitter, Instagram, Slack, etc.–into The flexibility to bring on new channels, or change up your tech stack, is another key benefit of Slack’s omnichannel approach. That level of personalization requires more powerful technology.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

Hodusoft

JUNE 9, 2022

HoduSoft Exhibited at CommunicAsia 2022 to Showcase its Comprehensive UC Products. Technology plays a significant role in enhancing communication, especially in the recent post-pandemic phase. Numerous business possibilities were discussed in the light of evolving communication technologies contributing to the value of the event.

Contact Center 52

Contact Center Innovation Omnichannel Gaming 52

DMG Consulting

DECEMBER 7, 2022

DMG Consulting Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report. What: Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report . When: Today, 7 December 2022. MEDIA ALERT.

Contact Center 48

Contact Center Artificial Intelligence Omnichannel Innovation 48

Aquire

NOVEMBER 18, 2021

As we gear up for a busy holiday season and get ready to fly headlong into 2022, we’ve dug up some retail customer service statistics to help enhance your customer journeys and boost customer experience in the new year. Emerging trends in AI and technology. Customer expectations and technology. Omnichannel experiences.

Retail 98

Retail Customer Service Social Media Net Promoter Score 98

Aquire

AUGUST 27, 2021

Fast forward to today, however, and technological advancements in the retail industry have opened up a whole new world of possibilities. Technology is taking retail phygital. The holy grail for retailers in recent years has been omnichannel. Another practical application of this technology comes in the form of RFID tags.

Retail 98

Retail Technology Technology AI 98

Uniphore

JANUARY 14, 2022

2022 is the year where companies are innovating to thrive and succeed in the service-driven economy. Organizations looking to differentiate must embrace modern technologies to meet increasing expectations for service excellence.? How are firms and client partners delivering against the omnichannel experience?

Customer Experience 130

Customer Experience Contact Center AI Omnichannel 130

Aquire

DECEMBER 15, 2021

There’s still room to achieve better operational efficiency by using emerging technologies and adding more and more digital channels that customers prefer. Banking is going phygital and omnichannel. This is the concept of omnichannel customer experience. But we’re still not at the point where digitization is taken for granted.

CX 59

CX Social Media Artificial Intelligence Finance 59

The DiJulius Group

OCTOBER 19, 2022

This guest article is brought to you by Nobelbiz.com, a sponsor at the 2022 Customer Service Revolution. We are happy to announce that NobelBiz has partnered with Customer Dynamics, the #1 TCPA compliance innovator, to futureproof its contact center technology ecosystem. Read Full Article.

Compliance 52

Compliance Contact Center Omnichannel Innovation 52

Ameyo Callversations

FEBRUARY 7, 2022

A customer support system provides companies with the right technological infrastructure to optimize and automate customer interactions at scale. A robust customer support ecosystem must incorporate best practices in leveraging the right technology and the right strategies in managing customer relationships. Wrapping up.

Sentiment Analysis 52

Sentiment Analysis Omnichannel Contact Center Customer Relationship Management 52

Fonolo

JANUARY 20, 2022

Over the past few years, contact center leaders have had their customer experience, technological innovation, and overall resilience tested like never before. Our newest report, State of the Contact Center 2022 , reflects on the biggest happenings from the past year, so you can plan for the months ahead with confidence.

Contact Center 81

Contact Center Omnichannel Social Media Retail 81

Lumoa

JULY 17, 2023

Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. In order to meet these demands, you have to adopt and implement innovative technological solutions that cater to your client’s needs and preferences, ensuring a seamless and satisfying digital cx.

Customer Experience 83

Customer Experience Artificial Intelligence Omnichannel AI 83

DMG Consulting

JUNE 9, 2023

increase in seats in the 12 months between December 2021 and December 2022, the CCaaS market remains one of the fastest-growing sectors in the contact center technology market, a trend DMG expects to continue for the next few years. Calls are not disappearing, but the fastest-growing CCaaS seat segments are omnichannel and digital.

Contact Center 48

Contact Center Artificial Intelligence Omnichannel AI 48

Execs In The Know

FEBRUARY 5, 2024

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

SugarCRM

JUNE 6, 2022

The 2022 customer event—SugarConnected, took place with worldwide sessions: starting with EMEA on May 23, APAC on May 26, and ending with the Americas on June 2. If we narrowed down SugarConnected 2022 to a single word, that word would be growth. Year of Innovations You Need and Asked for. Yes, it’s that time of the year!

Sentiment Analysis 26

Sentiment Analysis Artificial Intelligence CRM Outlook 26

SugarCRM

OCTOBER 12, 2022

Since the last Scoop update, we’ve been working to deliver the latest and greatest in innovation, user experience, and better value. We’re very excited to show you what’s in store in our Q4 2022 (12.2) With Q4 2022, we’re taking more steps to ensure a consistent user experience across Sugar Market.

Omnichannel 26

Omnichannel Innovation Sales Customer Service 26

SugarCRM

DECEMBER 27, 2022

2022 was all about being able to see customers and deliver experiences like never before. 2022 is the year we let SugarCRM make the hard things easier for marketing, sales, and service teams. 2022 is the year we let the platform do the work. 2022 is the year we let the platform do the work. We Drove Innovation.

CRM 29

CRM Start-ups Sales CX 29

Shep Hyken

DECEMBER 2, 2022

A lot of emphases is placed on the plethora of technological solutions organizations can deploy to boost customer experience, but those who prioritize tech over people are missing a trick. . A rising trend is omnichannel and the value it offers both contact center agents and their customers. Enabling agents. Not replace them. .

Contact Center 65

Contact Center Customer Experience Artificial Intelligence Omnichannel 65

Hodusoft

MAY 17, 2024

Benefits of CTI Types of CTI Technology Features of CTI How to Handpick the Right CTI? CTI is a technology using which contact centers and call centers can integrate their telephony and business communication systems with their computer applications. million in 2022 to USD 5547.4 History and Evolution of CTI How Does CTI Work?

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52

SurveySensum

FEBRUARY 11, 2022

10 Best Medallia Competitors and Alternatives in 2022. Here are the 10 Best Medallia Competitors and Alternatives in 2022 that you can switch to. After some fine research, we have sorted out the 10 best alternatives and competitors of Medallia that you can opt for in 2022. . Introduction. Surveysensum. GetFeedback. Conclusion.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

DMG Consulting

JUNE 21, 2023

This Report provides a detailed analysis of the seat and revenue activity of 21 leading and contending CCaaS competitors and delivers comprehensive insights into the market’s performance in calendar year 2022. The future of contact center technology is in the cloud. The fastest-growing CCaaS seat segments are omnichannel and digital.

Contact Center 48

Contact Center Artificial Intelligence Innovation AI 48

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. 15 Best NPS tools of 2022. You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys. It should blend effortlessly with your technology, workflows, and communications. Introduction.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

Comm100

APRIL 26, 2022

Unsurprisingly, much of this groundwork begins with adopting the right technology and providing a digital-first experience. Coupled with this, private sector innovation within the customer service space has grown expectations as today’s consumers enjoy fast, seamless, and convenient support wherever they are.

Government 96

Government CX Omnichannel Social Media 96

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Top 10 customer feedback tools in 2022. A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Top 10 customer feedback tools in 2022. Introduction.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Zendesk

MARCH 24, 2023

Despite the challenges, the manufacturing industry continued to grow in 2022. In a rapidly changing world, technology holds the key to everything, from increasing efficiency and boosting productivity to enhancing sustainability and driving growth. Yet as with everything discussed so far, CX too is ripe for AI innovation.

Manufacturing 98

Manufacturing AI Machine Learning Healthcare 98

1 to 1

OCTOBER 20, 2021

Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. Brick-and-mortar success in 2022. Retail success in 2022. The state of ecommerce.

Retail 26

Retail Omnichannel CX Technology 26

Lumoa

JUNE 23, 2021

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

Hodusoft

MAY 26, 2022

Gartner is a leading technology research and consulting firm acknowledged worldwide for its business software review. As a next-gen technology, it has earned the reputation as a leading omnichannel contact center with a wide array of features. Why are Innovative UC Products the need of the hour?

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

Hodusoft

MAY 10, 2024

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. Virtual call centers leverage cloud-based technology to enable remote agents to handle customer inquiries from anywhere in the world. This flexibility offers several advantages over their brick-and-mortar counterparts.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Zendesk

AUGUST 3, 2022

According to the Zendesk Customer Experience Trends Report 2022, a whopping 64 percent of consumers under age 40 say customer service feels like an afterthought for most companies. Leading companies are innovating to provide the most convenient, seamless, and inspiring experiences possible to attract and retain clients.

CX 98

CX Omnichannel Start-ups Customer Service 98

CommBox

JANUARY 28, 2024

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, followed by upgrading contact center technology (79%) and automating customer service processes (77%). By 2022, chatbots will handle 75-90% of queries, according to assessments.

AI 52

AI Customer Service Real Estate B2C 52

Logicalware

JUNE 20, 2022

was released in Spring 2022. This allows companies more flexibility to adopt new technologies or security solutions to achieve compliance. Assisting customers to securely handle payments across multiple engagement channels, including telephone, digital, or via automated IVR solutions, supporting customers’ omnichannel strategies.??.

Compliance 52

Compliance Finance Omnichannel CRM 52

Zendesk

MARCH 6, 2023

Despite economic uncertainty, 73 percent of people surveyed by Booking.com are more optimistic about travel than they were in 2022, and half say that investing in a vacation is a top priority. 73% of people are more optimistic about travel than they were in 2022. With Zendesk, you can start seeing value in months instead of years.

Transportation 52

Transportation CX Omnichannel Social Media 52

SugarCRM

OCTOBER 27, 2022

” At SugarConnected 2022, he put Customer Experience at the top of the operational agenda for modern enterprises. The pandemic opened Pandora’s box: it taught us that in innovation terms, we could leap forward five years in five days when we have to. The pace of CX and business, in general, is unprecedented.

B2B 26

B2B E-commerce CRM CX 26

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. McKinsey with NielsenIQ looked at five years of sales data from 2017 to mid-2022. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? Business customers care about what your brand stands for.

B2B 122

B2B Innovation CX Education 122

Execs In The Know

OCTOBER 6, 2022

The Verint 2022 State of Digital Customer Experience Report shows a growing preference for interacting with companies through social and private messaging channels. Radial predicts customers will start filling their shopping carts earlier in 2022, with Black Friday sales starting as soon as October. Goodbye Voice; Hello Chat.

Retail 52

Retail E-commerce Contact Center Social Media 52