Zendesk

APRIL 26, 2023

But its ability to make customer experiences inclusive and accessible for all will help shape a truly revolutionary future. Less than four percent of the world’s top million websites are accessible to people with disabilities. Yet less than four percent of the world’s top million websites are accessible to people with disabilities.

AI 98

AI CX Technology Technology 98

Customer Think

OCTOBER 12, 2023

In the digital age, web accessibility has become a top priority for businesses. As we look ahead to 2023, there are several web accessibility trends that are set to shape the landscape of online user experience. The need for inclusive design has never been more crucial. 15% of the world’s population has a disability.

Technology 69

Technology Technology Customer Experience 69

Neosperience

MARCH 17, 2023

According to the World Wide Web Consortium (W3C), Web site accessibility is the ability of a site to be enjoyed effectively, in its interface and content, by every user. billion people worldwide , 16% of the world’s entire population.

Artificial Intelligence 52

Artificial Intelligence Compliance Transportation Legal 52

Help Scout

APRIL 4, 2024

There are several approaches to the software development process that prompt us to focus on specific priorities over others. But which one is best? Get our take in this post from the Help Scout engineering team. Read the full article

Engineering 49

Engineering 49

Knowmax

APRIL 12, 2023

The post Improving Customer Service Information Accessibility With Knowledge Management appeared first on Knowmax.

Customer Service 52

Customer Service 52

Customer Think

DECEMBER 27, 2023

Now, it plays a dominant role in ensuring web application accessibility. Convenience is no longer the criteria for web accessibility. Hence, the concept of custom web application has emerged from its chrysalis. The more inclusive the application, the better the chances of facilitating conversions. An inclusive web […]

Business Growth 52

Business Growth Technology Technology 52

CX Network

MARCH 23, 2023

Find out what our All Access event delegates said about the state of self-service in CX

CX 94

CX 94

Customer Think

DECEMBER 8, 2023

Omnichannel shopping puts more power in the hands of consumers, providing endless options for researching and purchasing products. But with great power comes great responsibility for brands to establish trust and loyalty across each touchpoint in the customer journey. How can brands build a foundation of trust?

Omnichannel 69

Omnichannel Touchpoint Customer Loyalty 69

RateMyService

JUNE 15, 2021

[link] The access management module now allows your teams to: Create and manage surveys?—?this Updates to access management was originally published in ratemyservice release notes on Medium, where people are continuing the conversation by highlighting and responding to this story. Setting up integrations e.g. to your SMS provider.

40

40

Chip Bell

FEBRUARY 18, 2020

Access is a part of the “convenience revolution,” as my friend Shep Hyken has labeled it. The post The Power of Customer Access appeared first on Chip R. As the Polish adage goes, “A guest sees more in an hour than the host in a year.” Be your customer. So, try taking the challenges away from your customers.

Innovation 49

Innovation CX Customer Service Customer Experience 49

Customer Think

JUNE 19, 2023

Platform updates include enhanced mobile app analytics, competitive benchmarking, retail media insights, and accessibility enhancements

Retail 52

Retail 52

Comm100

FEBRUARY 15, 2022

Governments around the world continue to introduce legislation that ensures services are accessible by everyone. For organizations providing public-facing services, accessibility legislation could mean a need to expand the tools that are available to customers. What does accessibility look like in law? In the U.S.,

Government 52

Government Customer Service Compliance Technology 52

Customer Think

JUNE 1, 2023

As businesses move away from paper-based to digitally enabled workflows, customer service and support follows this trend. Organisations are in many instances streamlining their phone-based customer services teams as they reallocate resources to digital help.

Customer Experience 59

Customer Experience Customer Service 59

CX Network

DECEMBER 4, 2023

CX practitioners from Pandora, Lenovo and Arvest Bank share their key tips on how to master omnichannel

Omnichannel 75

Omnichannel CX 75

Customer Think

SEPTEMBER 13, 2021

Events are a favorite marketing tactic for many businesses. It’s a good way to simultaneously increase awareness of your business and demonstrate the quality of the products or services you offer.

111

111

Customer Think

FEBRUARY 1, 2022

Educational technology (edtech) adoption surged during the pandemic and is sustaining momentum as students continue to turn to flexible hybrid and online learning methods. In fact, not only do classroom models remain flexible, but individuals outside of the classroom also embrace edtech for skills development or to pursue new career opportunities.

Education 98

Education Technology Technology 98

Customer Think

JANUARY 19, 2023

New SaaS platform shifts the paradigm on outdated loyalty programs

64

64

MyCustomer Experience

MAY 25, 2022

TThe number of people with disabilities is rising. Previously thought to represent about 10% of the global population, the WHO now estimates. 25th May 2022. By Doug Cunningham CTO.

52

52

Customer Think

NOVEMBER 14, 2023

Adds industry-leading capabilities to Acquia's open digital experience platform for building, managing, and delivering optimized and inclusive website experiences

Compliance 59

Compliance 59

UJET

NOVEMBER 1, 2018

Live chat is one of the most popular support channels in 2018. With the ability to provide quick and simple solutions, 79% of customer s say they prefer to use live chat for their inquiries. With this increase in popularity , live chat support is no longer being seen as a differentiator. Customers expect your company to provide it.

Customer Expectations 89

Customer Expectations 89

Inside Customer Service

APRIL 11, 2024

Make sure everyone has access to LinkedIn Learning before you begin. Access to Customer Service Foundations for all participants. Contact LinkedIn Learning for pricing and subscription options if you don't already have access. This training plan is for customer service managers and trainers. The exercise files from the course.

Customer Service 219

Customer Service Start-ups Customer Expectations 219

Hodusoft

SEPTEMBER 28, 2019

The post Now Access WhatsApp Along With Contact Center Software appeared first on. We offer the best contact center solutions that are efficient to make 1000+ concurrent calls and secure to protect all your business data.

Contact Center 40

Contact Center Social Media Omnichannel Business Growth 40

Intercom, Inc.

JULY 7, 2022

We know what accessibility looks like in a physical space. Stark was born out of necessity when Cat was a designer working on a health tech project that needed to be accessible for older adults. So why is it that accessibility is not a priority when developing software? Beauty and accessibility are not at odds with each other.

Education 118

Education Engineering Non-Profits Start-ups 118

ProProfs

JUNE 12, 2014

You can create the whole course at a go but grant learners access to only a particular chapter or chapters of the course on specified dates. So that once learners start the course they can access only the 1st chapter in the first week, the 2nd chapter in the second week and so on. Top benefits.

67

67

Customer Think

DECEMBER 8, 2021

The latest release of the mobile proximity engagement platform extends its capabilities to help businesses of any size strengthen customer loyalty and drive more repeat visits and sales.

Machine Learning 52

Machine Learning Customer Loyalty Sales 52

Myra Golden Media

JULY 1, 2020

You and your team can enjoy free access to my courses through March of 2021. To access my no-cost courses for your team, go to Opportunity.LinkedIn.com and select Customer Service Specialist Learning Path. They’re also a good fit for new-hire training.

CRM 31

CRM Customer Satisfaction Customer Service Customer Experience 31

Customer Think

APRIL 23, 2024

Businesses have access to more customer data today than ever before. However, this abundance of information comes with increased customer scrutiny—customers are increasingly, and justifiably, opinionated about how their data is used, especially with the growing adoption of AI.

AI 122

AI 122

Win the Customer

FEBRUARY 17, 2014

Can your customer reach you when they have questions or concern to ensure customer satisfaction in their greatest time of need?

Customer Satisfaction 126

Customer Satisfaction Technology Technology Customer Service 126

Callminer

NOVEMBER 2, 2022

As artificial intelligence becomes more advanced and accessible, it is essential to employ both human service and automation in the contact center. Read on for steps to balance your CX approach.

Artificial Intelligence 265

Artificial Intelligence CX Contact Center AI 265

Comm100

FEBRUARY 19, 2014

These are all important; however, with the customer experience playing field being leveled by new technology and the almighty Internet, it’s important to focus on another key aspect – Accessibility. Channels of Accessibility. Each has its respective place in consumers’ hearts in regards to accessibility.

Customer Satisfaction 40

Customer Satisfaction Social Media Customer Expectations Customer Relationship 40

Inside Customer Service

MARCH 14, 2024

Accessible Design Some of your learners might have disabilities that make learning more difficult. Designing learning with accessibility in mind can make it easier for everyone to learn. Use this link to cut to a scene where you can see participant learning improves across the board with a multi-modal approach.

Customer Service 244

Customer Service 244

Fonolo

OCTOBER 11, 2022

Accessibility goes beyond offering physically accessible spaces like wheelchair-accessible bathrooms. That includes making contact information easy to find, easy to read, and available in alternate formats; in other words, make it accessible! An accessible call center is simply good customer service. DID YOU KNOW?

Contact Center 99

Contact Center Customer Satisfaction Customer Feedback Technology 99

Inside Customer Service

JANUARY 11, 2024

There are many situations where this is helpful: Troubleshooting software Diagnosing a product quality issue Generating a price estimate Customers can often access photos on their phone or email while they talk to you. A short video shows people exactly how to access them.

Customer Service 235

Customer Service 235

Intercom, Inc.

JUNE 13, 2022

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. As a part of the program your teams will receive access to a free weekly dashboard of de-anonymized companies visiting your website.

Net Promoter Score 197

Net Promoter Score NPS Omnichannel Government 197

Comm100

MARCH 20, 2024

Through this medium, they can engage with citizens in real-time, provide 24/7 assistance, and disseminate accurate and accessible information. This tool can significantly enhance the citizen’s experience by providing quick answers to questions, reducing wait times, and making government services more accessible.

Government 75

Government Social Media Artificial Intelligence Legal 75

Adrian Swinscoe

DECEMBER 10, 2021

Accessibility. If you mentioned these words to pretty much anyone, they would probably all agree that they were important. But, ask them […]. The post The problem at the heart of personalization first appeared on Adrian Swinscoe.

246

246

Intercom, Inc.

OCTOBER 19, 2022

The only vendors who have access to your data are in our official subprocessor list. Data access. Access to customer data is limited to authorized employees who require it for their job. When expiry isn’t available, tool owners review and baseline access quarterly. Control access to your workspace.

Compliance 138

Compliance Legal Government Engineering 138