Totango

APRIL 1, 2021

We have received multiple leadership awards from G2 across several categories, including Customer Success, Product Analytics, Customer Journey Analytics, Experience Management, Data Visualization, Customer Data Platforms, Business Intelligence, and Email Marketing. Testimonial Engine). G2 and Heinz Marketing ).

Actionable Insights 79

Actionable Insights Touchpoint B2B Engineering 79

ECXO

JULY 26, 2023

CX pioneers boost their capabilities by investing in customer data platforms (CDPs) to give them a unified, 360-degree view of customers – across devices, channels, location, culture and time. This level of personalisation increases customer satisfaction, loyalty and advocacy = sustained growth.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

SurveySensum

AUGUST 3, 2023

There’re many more that can empower you to make data-driven decisions, improve customer satisfaction , and stay ahead in the competitive market. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback. Monitor NPS to measure customer satisfaction and loyalty.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

Zendesk

DECEMBER 15, 2021

While there are numerous ways to collect feedback, two of the most popular frameworks are customer satisfaction surveys and user experience questionnaires. The type of customer feedback form you choose will depend on what kind of information you’re seeking. You want to appear open to any answer on the customer?s

Customer Feedback 98

Customer Feedback Actionable Insights Start-ups Customer Satisfaction 98

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. This ultimately enhances the overall customer experience and drives CX-focused ROI. G2 Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. This ultimately enhances the overall customer experience and drives CX-focused ROI. G2 Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 20, 2024

Did you know that 72% of customers will share a positive experience with 6 or more people? If not, then you are missing out on A LOT of opportunities to boost your customer satisfaction. CXM tools are instrumental in creating a customer-centric approach within organizations. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SugarCRM

MAY 28, 2024

In this stage, you have the opportunity to reach out to said customer while they are deliberating which product would fit their needs the most. There are several methods you can use to reach your customers in this stage , from social media, search engine marketing, SEO, etc.

Technology 26

Technology Technology Sales CRM 26

Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. Whilst Puzzel Quality Assurance allows managers to evaluate customer interactions, gain actionable insights, and provide personalised coaching, increasing productivity by 285%.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Hodusoft

JUNE 7, 2024

In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. When call centers and contact centers are managed well, they report higher customer service excellence as they are able to deliver superior customer service as well as customer satisfaction.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SugarCRM

SEPTEMBER 26, 2023

Modern AI CRM solutions that are elevated with AI capabilities help companies to conduct customer behavior analysis and structure that data into appropriate responses that can automatically execute or propose next-step actions to the consumer of the information, namely your team members.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

SurveySensum

SEPTEMBER 11, 2023

Customer Experience This category is all about understanding your customers’ feelings and experiences with your product. Key metrics include: Net Promoter Score: NPS gauges customer loyalty by asking how likely customers are to recommend your product to others. NPS helps you gauge customer satisfaction and loyalty.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Customer Service Life

JANUARY 28, 2019

There’s just one problem: the best insights are housed in the customer conversations (phone call recordings and chat and email transcripts) and it’s traditionally been incredibly time consuming or costly, to garner actionable insights. Voice Analytics. First, let’s look at voice analytics platforms.

Machine Learning 60

Machine Learning Contact Center Artificial Intelligence Engineering 60

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? CSAT survey will help you understand the customers’ satisfaction level with the process. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? CSAT survey will help you understand the customers’ satisfaction level with the process. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

InteractionMetrics

JANUARY 23, 2024

Or perhaps location affects customers’ answers? Segmenting the data is the first step in actionable Correlation Analysis: Correlations show what is associated with—or even driving—your Net Promoter, Customer Satisfaction, Customer Effort, and other outcome scores.

Customer Survey 52

Customer Survey AI B2B CRM 52

Comm100

FEBRUARY 10, 2022

Personalizing your customer service gives you an edge over your competitors, building your image as a customer-centric brand. Besides, personalized customer service can improve customer satisfaction, bring positive reviews, and ultimately promote word-of-mouth marketing to enhance your brand’s credibility.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

Aquire

JANUARY 26, 2022

But if you don’t turn them into actionable insights, they’ll just end up sitting around collecting (metaphorical) dust. By keeping these KPIs top of mind, you can make instant adjustments to tangibly improve your bottom line — all based on real insights, not instinct or intuition. . Customer service/support KPIs.

Social Media 52

Social Media NPS Net Promoter Score Retail 52

Intercom, Inc.

FEBRUARY 12, 2020

These sessions add additional context to our customer voice reports and help every team within Intercom more deeply understand our customers’ use cases. How customer support sessions work. Of course, each team in Intercom is different and what they want to learn about our customers is different too.

Engineering 193

Engineering Education Actionable Insights Sales 193

SurveySensum

MARCH 3, 2022

– With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Top 11 voice of the customer tools in 2022. Automated actions.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SugarCRM

FEBRUARY 7, 2023

Guided selling is far from magic and closer to AI-powered data engineering, custom software development, and deployment. In this case, companies need powerful AI tools to transform raw data into actionable insights. And once again, Amazon was the first to deploy a similar engine more than a decade ago.

CX 26

CX B2C Engineering B2B 26

Intercom, Inc.

MARCH 18, 2021

I work with a cross-functional team that includes product managers, engineers, and also partners from research and analytics on different customer problems like conversation topics. Custom reports are another tool in your toolbox that you can use to get more insight. Finding actionable insights with conversation topics.

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211