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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

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7 Best Practices: Integrating Patient Experience Insights into Operations

SurveySensum

In today’s dynamic healthcare landscape, enhancing the patient journey stands as a paramount goal. Recognizing this significance, healthcare institutions are increasingly turning to a powerful solution. Recent statistics underscore the pivotal role patient experience plays in defining the quality of care provided.

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Build vs. buy: 5 reasons companies end up ditching their homegrown solutions for Zendesk

Zendesk

Business changes are happening faster than ever With the rapidly changing technology landscape, including the acceleration of generative AI , companies have to shift their strategies to keep up with this accelerating speed of change. AI is a good example. Training an AI model can take six months or more.

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Combatting Fraud with Lightico’s Advanced Identity Verification Capabilities

Lightico

With an array of innovative tools at its disposal, Lightico streamlines processes such as document collection, e-signatures, ID Verification and payments, all while ensuring compliance and security. Verifying a customer’s identity is crucial for to prevent fraud and ensure compliance with KYC regulations.

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National eSign Day: Celebrating 26 Years of Digital Signatures & a Bright Future Ahead

Lightico

Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations. Enhanced Security and Compliance: Modern eSignature solutions offer robust security features, such as two-factor authentication, encryption, and audit trails.

Legal 52
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Gone Virtual: Recap of the CETX Conference

Callminer

We also presented over 20 breakout sessions under five innovative and timely themes: insight to action, transformational CX, collections in current times, work from home, and the new contact center agility. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.

VOE 182
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Cloud Contact Center Solutions Continue Upward Trajectory

DMG Consulting

There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. SECURITY AND REGULATORY COMPLIANCE ARE KEY. The top reasons why companies have avoided using a cloud-based solution are security and regulatory compliance, two very different but often related issues. By Donna Fluss.